In this week's issue: Consumers who are willing to "trade
up," cars of the future, the artificial sweetener saga and
more.
---Business---
A Darwin article says it's imperative that your business be
at least pretty good at customer service.
http://MagPortal.com/nr/rdir.php?w=143187
similar: http://MagPortal.com/cgi/sim.cgi?w=143187
A BusinessWeek article relates the story of how top
executives at Dell managed to turn around a company facing a
serious morale problem.
http://MagPortal.com/nr/rdir.php?w=143381
similar: http://MagPortal.com/cgi/sim.cgi?w=143381
An HBS Working Knowledge article warns managers of the
dangers of using benchmarks to measure business success
without thoroughly considering potentially confounding
factors.
http://MagPortal.com/nr/rdir.php?w=143472
similar: http://MagPortal.com/cgi/sim.cgi?w=143472
More and more middle-class consumers seem willing to pay a
premium for better-made versions of everyday products that
emotionally appeal to them. Fast Company reports on this
"new luxury."
http://MagPortal.com/nr/rdir.php?w=143487
similar: http://MagPortal.com/cgi/sim.cgi?w=143487
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---Cars---
Car & Driver looks at the odd and interesting concept cars
at this year's Tokyo Motor Show.
http://MagPortal.com/nr/rdir.php?w=143325
similar: http://MagPortal.com/cgi/sim.cgi?w=143325
---Science---
Wired looks at the search for artificial sweeteners.
http://MagPortal.com/nr/rdir.php?w=143265
similar: http://MagPortal.com/cgi/sim.cgi?w=143265
HHMI Bulletin looks at some ingenious and impressive ways
scientific researchers have gotten around seemingly
insurmountable barriers, such as those that might preclude
heart surgery on a two-inch-long fish.
http://MagPortal.com/nr/rdir.php?w=143502
similar: http://MagPortal.com/cgi/sim.cgi?w=143502
The long-misunderstood Y chromosome does much more than just
code for sex, researchers are finding. HHMI Bulletin
explains.
http://MagPortal.com/nr/rdir.php?w=143491
similar: http://MagPortal.com/cgi/sim.cgi?w=143491
---Society & Politics---
Unrest in Liberia prompts Smithsonian to question what the
relationship should be between that country and the US,
which created Liberia as a homeland for freed slaves.
http://MagPortal.com/nr/rdir.php?w=143363
similar: http://MagPortal.com/cgi/sim.cgi?w=143363
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