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Location: Mailing Lists / Archive General Hot Articles / 2003-06-11

In this week's issue:  Looking through the customer's eyes,
the silliness of bottled water, turning trash into oil, the
eco-success of the Dutch, and more.

Much attention has been focused by companies on the
usability of their websites.  A Darwin article suggests they
look at their offline usability, too.

A Fortune article rails against the Alternative Minimum Tax.

A Scientific American article points out that bottled water
is a waste of money -- tap water is cleaner, tastier, and
dirt cheap.
Managed Care reports on the promise of shared medical
appointments, where groups of patients see a doctor and a
psychologist or social worker at the same time.
A Popular Mechanics article reports on research into ways of
drawing blood or delivering medication transdermally without
the use of needles.

This Old House goes over the past century of housing
innovations to show how American homes became what they are

A Wired article takes readers on a tour of the Microsoft SQL
Slammer worm, a simple piece of code that crashed the
Internet in 15 minutes.

Fortune takes a look at what new manufacturing is being made
possible by the latest generation of ultra-precision machine
Money looks at a small energy startup that claims it can
profitably turn carbon-based garbage into oil.
A Fortune article tells how a NASA engineer was able to
troubleshoot and actually fix a crucial tape recorder aboard
the Galileo spacecraft as it orbited Jupiter.

---Society & Politics---
Holland has managed to remain economically dynamic while
becoming the most environmentally-friendly industrialized
nation on earth.  An Outside article looks at how the Dutch
have done it.
An Optimize article slams the U.S. government's plans to
outsource the development of the Department of Homeland
Security's nationwide I.T. infrastructure.
Time Asia reports that China's physicians must make
life-and-death decisions using the Party's ethical compass
-- often with grisly results.

A Time Europe article looks at the way travel writer Rick
Steves's guides to out-of-the-way European destinations
have, by virtue of their success, changed the villages they