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CRM August 20, 2015 |
Accenture Launches Advanced Analytics for Telcos New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance.  |
CRM July 20, 2015 |
Talend Joins the Salesforce Analytics Cloud Ecosystem The new integration lets users move their data into the Salesforce Analytics Cloud.  |
CRM February 2012 Leonard Klie |
CRM Is a High-Yield Investment Business analytics return $10.66 for every dollar spent; CRM systems return $5.60.  |
CRM November 6, 2012 Leonard Klie |
Social Adds to CRM's Appeal Nucleus Research's Value Matrix highlights new functionality and integration capabilities.  |
Bank Systems & Technology February 17, 2010 Katherine Burger |
Accenture and SAS to Jointly Develop, Implement and Manage Predictive Analytics Solutions Accenture SAS Analytics Group will target financial services, healthcare and government.  |
CRM August 2012 Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics.  |
CRM May 3, 2004 |
Hot Seat: Will Analytics Remain a Stand-alone Product or Become Yet Another CRM Module? Will analytics software continue to be a separate market segment or will its functionality be absorbed into traditional CRM suites in the future? Industry experts weigh in.  |
CRM April 17, 2014 |
FICO Acquires Big Data Analytics Technology from Karmasphere FICO will roll the acquired technology into its FICO Analytic Cloud.  |
CRM February 2004 Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses.  |
CRM July 10, 2015 Oren Smilansky |
Accenture Releases Accenture Insights Platform With its new solution, Accenture promises rapid deployments and quickly actionable business intelligence.  |
CRM October 15, 2014 Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform.  |
CRM April 27, 2012 Leonard Klie |
ROI of Business Analytics Increases Significantly as Solution Matures It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds  |
CRM February 4, 2013 Judith Aquino |
SAS Rolls Out Visual Analytics for Work Groups and Midsized Businesses Self-service option includes analytics, reporting, and visualization capabilities.  |
CRM December 2011 Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners.  |
CRM February 15, 2012 Leonard Klie |
SAP Embraces Cloud, Mobile Solutions SAP's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.  |
CRM January 16, 2015 |
OpenText Acquires Actuate Actuate brings additional analytics capabilities to OpenText.  |
CRM August 18, 2015 |
Oracle Updates Service Cloud and Oracle Social Cloud The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.  |
CRM July 27, 2015 Oren Smilansky |
Oracle Adds Functionality to Sales Cloud Enhanced dashboards, analytics, and industry specific capabilities aim to accelerate sales profits.  |
CRM June 21, 2012 |
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision.  |
CRM July 29, 2011 Reza Soudagar |
Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution.  |
CRM September 2015 Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support  |
CRM August 10, 2015 |
MindStream Analytics Partners with Lavastorm The partnership will provide analytics software and related consulting services.  |
CRM August 22, 2013 |
Capgemini Launches Elastic Analytics on Amazon Web Services The solution provides end-to-end business intelligence and big data analytics.  |
CRM December 20, 2012 Kelly Liyakasa |
Oracle to Acquire Eloqua for $871 Million This move foreshadows Oracle's burgeoning Customer Experience Cloud.  |
CRM November 2012 Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face.  |
CRM December 2013 Sri Sridharan |
Customer Analytics: Moving Slowly Toward Maturity Striving for analytics gold is not a sport for amateurs.  |
CRM December 2013 Jim Dickie |
Manage Forecasts with Metrics, Not Hunches Look to big data, sales analytics for accurate insights.  |
CRM January 2012 Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role.  |
CRM June 20, 2014 Leonard Klie |
FirstRain Introduces Personal Business Analytics for Salesforce1 FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.  |
InternetNews October 20, 2010 |
IBM Stepping Up Security in the Cloud Recognizing that security concerns are a drag on enterprise adoption of cloud technologies, IBM is rolling out a suite of services and technologies to improve businesses' security stance.  |
CRM January 21, 2014 Sarah Sluis |
Brainshark Releases New Analytics Dashboard, Sales and Marketing Clouds Visual interface features more robust analytics in a central location.  |
CRM April 2013 Barton Goldenberg |
The Future Is Now for Data Analytics Turn data insights into customer excellence.  |
CRM March 2014 Leonard Klie |
Big Data Prompts 'Analytics Everywhere' Solutions Everyday users can turn data into insight by using new software solutions.  |
CRM July 12, 2013 Jessica Valenzuela |
Make Big Data Equal Big Sales Mobility is the modern-day pocketknife for sales reps.  |
CRM August 2013 |
The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions.  |
Insurance & Technology August 13, 2009 Anthony O'Donnell |
IBM's SPSS Acquisition May Speed Insurers' Adoption of Predictive Analytics The addition of SPSS to IBM's capabilities rounds off the vendor's offering at a time when insurers are poised to invest more heavily in predictive analytics, according to industry analysts.  |
Bank Technology News August 2009 Rebecca Sausner |
New BI's in the Clouds The movement of enterprise IT, including analytics, to the cloud follows the progression of applications as they migrate outside banks' firewalls.  |
InternetNews December 29, 2010 |
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled.  |
CRM June 20, 2014 Sarah Sluis |
CMOs See Analytics, Real-Time Campaigns, and Mobile Investments Ahead While marketers agree that their field is undergoing huge changes, they have different opinions about what marketing will look at the end of the next five years.  |
CRM November 2015 Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise  |
Bank Technology News September 2009 Rebecca Sausner |
Big Blue's Big Cross-Sell Play IBM's investment in predictive analytics is timely, with business intelligence, data and analytics, the top three areas of focus in the new competitive world.  |
CRM November 9, 2011 |
Accenture Rolls Out Private Cloud Solution in Support of SAP Applications The new solution leverages new SAP technologies to lower costs and boosts performance.  |
CRM June 2, 2011 Brittany Farb |
SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.  |
CRM May 2013 Kelly Liyakasa |
Predictive Analytics: The Futurists' Formula Unlock customer insights that increase sales.  |
CRM May 4, 2015 |
TCN Launches Competitive Analytics Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.  |
InternetNews November 16, 2009 |
IBM Rolls Out BI for Private Clouds Smart Analytics Cloud will provide more than a petabyte of data to its 200,000 employees.  |
CRM December 2010 Robert Wollan |
Analyzing the New Customer Customer analytics are emerging as a competitive advantage  |
CRM June 5, 2012 Kelly Liyakasa |
Oracle Acquires Collective Intellect Software giant builds out deeper cloud social offerings  |
CRM March 2015 |
The 2015 CRM Service Awards Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions.  |
CRM November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers  |