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CRM
August 30, 2013
SugarCRM Teams up with HootSuite The SugarCRM app for HootSuite helps sales and customer service teams engage and create new leads and cases directly from social media messages and profiles from within the HootSuite dashboard. mark for My Articles similar articles
CRM
June 6, 2012
Judith Aquino
HootSuite and HubSpot Join Forces The partnership will tie social media activity to lead generation and campaign efforts mark for My Articles similar articles
CRM
November 17, 2015
Hootsuite Integrates with Microsoft Dynamics, SharePoint, and Yammer The integrations enable companies to extend social media's impact throughout the organization. mark for My Articles similar articles
CRM
January 23, 2014
Sarah Sluis
HootSuite Acquires Social Analytics Vendor uberVU The uberVU acquisition bolsters HootSuite's enterprise offering. mark for My Articles similar articles
CRM
November 2012
Leonard Klie
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. mark for My Articles similar articles
CRM
April 22, 2015
Maria Minsker
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. mark for My Articles similar articles
CRM
November 5, 2012
SocialMotus Launches Social Media Management Tool for SMBs The new application features in-depth team management and analytics. mark for My Articles similar articles
CRM
December 11, 2012
Kelly Liyakasa
Nimble Integrates with HootSuite Social Profiles Move will foster deeper social selling and engagement opportunities. mark for My Articles similar articles
CRM
November 1, 2013
Leonard Klie
Nimble Integrates with Hootsuite for Social Selling New Nimble Contacts widget for HootSuite enables business teams to access customer and prospect data right from within the social media monitoring app. mark for My Articles similar articles
CRM
February 2004
Martin Schneider
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. mark for My Articles similar articles
CRM
April 27, 2015
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. mark for My Articles similar articles
CRM
February 5, 2013
Kelly Liyakasa
HootSuite Integrates with Socialcast Social media management system HootSuite has added enterprise social collaboration platform Socialcast to its app directory, further adding to the buzz around social collaboration being a top IT trend for 2013. mark for My Articles similar articles
CRM
September 10, 2014
Hootsuite and Contactzilla Team Up The partnership between Hootsuite and Contactzilla brings social listening to contact management. mark for My Articles similar articles
CRM
November 2015
Donna Fluss
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise mark for My Articles similar articles
InternetNews
December 29, 2010
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled. mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. mark for My Articles similar articles
CRM
June 29, 2012
Shamez S. Dharamsi
Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions. mark for My Articles similar articles
CRM
July 1, 2009
Donna Fluss
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. mark for My Articles similar articles
CRM
April 27, 2012
Leonard Klie
ROI of Business Analytics Increases Significantly as Solution Matures It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds mark for My Articles similar articles
CRM
May 2011
Leonard Klie
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time mark for My Articles similar articles
Bank Technology News
September 2009
Rebecca Sausner
Big Blue's Big Cross-Sell Play IBM's investment in predictive analytics is timely, with business intelligence, data and analytics, the top three areas of focus in the new competitive world. mark for My Articles similar articles
CRM
March 2014
Donna Fluss
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. mark for My Articles similar articles
CRM
March 2011
Donna Fluss
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. mark for My Articles similar articles
CRM
May 2011
Paul Hyman
Web Analytics: What's Worth Paying For? While some solutions are free, marketers sacrifice time and rich analysis. mark for My Articles similar articles
CRM
April 2014
Leonard Klie
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. mark for My Articles similar articles
Inc.
February 1, 2010
How to Use HootSuite for Business How Lori Highby uses HootSuite to manage her Web design firm's tweets. mark for My Articles similar articles
CRM
August 2012
Van der Linden & Jain
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. mark for My Articles similar articles
Commercial Investment Real Estate
Mar/Apr 2015
David Kollmorgen
Big Data What does it mean for corporate commercial real estate users? mark for My Articles similar articles
CRM
June 21, 2012
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision. mark for My Articles similar articles
InternetNews
April 23, 2009
Michelle Megna
New API: Google Analytics Your Way Using the Google Analytics Data Export API you can download your analytics data through feeds to create your own dashboards, new applications you can sell or mashups that integrate your data with other business info. mark for My Articles similar articles
Search Engine Watch
October 22, 2008
Eric Enge
Building a Data-Driven Organization Organizations with streamlined operations, plus fast and accurate decision-making, can gain a decisive edge over competitors. One important step to take is to become data-driven, and creating an organization where analytics emerge from a centralized structure driven by the top of the organization. mark for My Articles similar articles
CRM
February 2010
Donna Fluss
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. mark for My Articles similar articles
CRM
June 2013
Kelly Liyakasa
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values. mark for My Articles similar articles
CRM
October 2015
Leonard Klie
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot mark for My Articles similar articles
CRM
September 2012
Hamelin et al.
How Analytics Makes Us Smarter Turn information into insight. Data is like an uncut diamond. It needs a lot of work to obtain value in the marketplace. mark for My Articles similar articles
CRM
December 2013
Sri Sridharan
Customer Analytics: Moving Slowly Toward Maturity Striving for analytics gold is not a sport for amateurs. mark for My Articles similar articles
Search Engine Watch
August 13, 2010
Frank Watson
Beyond Website Analytics: Tools For Helping Measure 'Other Things' Many tools help measure the areas beyond basic website analytics. A look at some helpful e-mail, tracking, and social media tools. mark for My Articles similar articles
CRM
January 29, 2013
Kelly Liyakasa
Get Satisfaction Rolls Out Small-Business Solution Community managers get more insights into customer traction. mark for My Articles similar articles
Inc.
April 2006
Max Chafkin
Analyze This, Says Google Google is taking the growing but relatively obscure Web analytics industry by storm. mark for My Articles similar articles
Search Engine Watch
December 13, 2010
Nathan Linnell
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. mark for My Articles similar articles
CRM
May 11, 2015
Maria Minsker
Percolate, Spredfast, and Sprinklr Are the Top Social Relationship Platforms, Forrester Finds Most social relationship management platforms lack content recommendation and performance measurement capabilities. mark for My Articles similar articles
CRM
November 2014
Donna Fluss
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. mark for My Articles similar articles
Search Engine Watch
August 24, 2009
Ron Jones
Google Analytics 101, Part 1 How do you know if your site is accomplishing the company's goals or not? Google Analytics is a good choice to begin gaining this insight, because it provides great statistics for free. mark for My Articles similar articles
CRM
December 11, 2013
Source Metrics Releases Browser Plug-in for Tracking Social Media Conversions Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content. mark for My Articles similar articles
CRM
May 3, 2004
Hot Seat: Will Analytics Remain a Stand-alone Product or Become Yet Another CRM Module? Will analytics software continue to be a separate market segment or will its functionality be absorbed into traditional CRM suites in the future? Industry experts weigh in. mark for My Articles similar articles
CRM
December 2010
Robert Wollan
Analyzing the New Customer Customer analytics are emerging as a competitive advantage mark for My Articles similar articles