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CRM February 27, 2015 Leonard Klie |
HP Updates Its Qfiniti WFO Suite HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.  |
CRM April 30, 2013 |
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.  |
CRM August 5, 2015 Dave Roman |
How HP Integrated Social Media into its International CRM System Discover a 360-degree solution for social care.  |
CRM April 20, 2012 Leonard Klie |
HP Helps Organizations Enhance Customer Engagement via Social Networks HP launches Social Enterprise Services to help organizations implement a social CRM program.  |
CRM October 3, 2013 |
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line.  |
CRM October 2012 Leonard Klie |
HP Launches a CRM Consulting Service HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.  |
CRM March 2011 Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope.  |
InternetNews September 8, 2010 |
HP Targets SMBs With New Network Access Point Building off its earlier purchase of 3Com, HP unveils the HP V-M200 Access Point for small businesses with support for up to 64 wireless users.  |
CRM May 2011 Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time  |
CRM October 16, 2013 Maria Minsker |
HP Autonomy Unveils HP Digital Marketing Hub HP Digital Marketing Hub will enable delivery of personalized content based on real-time analytics.  |
InternetNews June 1, 2011 |
HP Launches Exec Scorecard to Track IT HP platform aims to take in all types of IT input to create a dashboard tracking all IT operations and then mapping it to a scorecard of key performance indicators.  |
CRM August 3, 2012 Leonard Klie |
HP Launches A CRM Consulting Service HP Transformation Services-Customer Engagement Management is designed to help improve operational efficiency in the contact center.  |
CRM August 23, 2013 Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention.  |
CRM April 2014 Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.  |
CRM May 2011 Donna Fluss |
Don't Believe Everything You Hear About WFO The outlook for contact center workforce optimization is outstanding, with the quality and variety of solutions ever-improving. Contact centers of all sizes have many options and price points from which to choose.  |
CRM December 16, 2014 Oren Smilansky |
HP Releases Digital Customer Experiences Package for Oracle New services intend to enhance, personalize, and solidify customer engagement in multiple channels.  |
CRM September 2011 Leonard Klie |
WFO Hears The Voice of the Customer Workforce optimization suites broaden their focus beyond the company  |
InternetNews April 27, 2010 |
HP Shares Lessons in Data Center Consolidation How much of a payoff can enterprises expect from consolidating their servers and data centers? HP executives speaking at Interop share their experience in data center downsizing.  |
CRM January 29, 2013 Michele Masterson |
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions.  |
InternetNews February 15, 2011 |
HP Looks to Rewire Data Center Design Amid cloud computing hype, HP still sees a strong demand among enterprise customers for data center services, particularly as IT spending levels are beginning to rise again.  |
CRM June 29, 2012 Shamez S. Dharamsi |
Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions.  |
InternetNews January 25, 2011 |
HP Expands Hybrid Public-Private Cloud Suite HP looks to bring "enterprise-class computing" to a cloud environment, courting businesses with new products and services that promise to modernize traditional IT deployments.  |
The Motley Fool November 12, 2009 Rich Smith |
EDS, Y-E-S. COMS? N.O., HPQ! PC giant Hewlett-Packard announces that it is buying 3Com. This acquisition is very different from its purchase of EDS. Is it a good idea?  |
CRM March 14, 2014 Leonard Klie |
Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings.  |
Bank Systems & Technology February 1, 2007 Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.  |
CRM June 2012 Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012.  |
InternetNews March 14, 2011 |
Is HP Ready to Take on Amazon in the Cloud? HP is planning some big moves in all major segments from consumer, to SMB to the enterprise with cloud computing as a centerpiece of the strategy.  |
InternetNews May 26, 2011 |
Top HP Networking Exec Leaving Marius Haas - the architect of HP's Networking division and 3Com takeover - is on the way out.  |
CRM March 2013 Donna Fluss |
Changing the Face of Workforce Optimization Predictive and real-time analytics offer tremendous potential for contact centers.  |
InternetNews May 17, 2011 Sean Michael Kerner |
HP Second Quarter Revenues on the Rise Consumer division drags down results as enterprise and networking businesses continue to grow.  |
CRM May 1, 2007 Donna Fluss |
Analytics Is the Answer What do contact center managers need to generate revenue? New tools and technologies.  |
CRM November 2015 Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise  |
CRM November 5, 2015 Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains.  |
InternetNews March 1, 2011 |
HP PPM Refresh to Help Projects Stay on Course HP refreshes its Project and Portfolio Management software to help bring more certainty to the often uncertain matter of completing projects on time and within budget.  |
CRM November 2014 Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey.  |
InternetNews September 18, 2008 Richard Adhikari |
Internal HP Memo Details New Strategies On the heels of its announcement that it will cut more than 24,000 jobs as it integrates outsourcing giant EDS, Hewlett-Packard is also reorganizing its software and services offerings.  |
InternetNews July 27, 2010 |
HP Intros Rapid Data Center Assembly Method HP borrows a page from Henry Ford's book by applying an assembly line approach towards building data centers.  |
CRM January 2012 Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role.  |
InternetNews February 14, 2011 |
HP Scoops Up Vertica in Analytics Play HP acquires privately held Massachusetts-based vendor for an undisclosed sum as it looks to offer near real-time business intelligence and analytics.  |
InternetNews December 17, 2009 |
HP Courts Telcos With Trio of Cloud Releases New SaaS offerings geared for helping small and midsized businesses scale their operations in the cloud.  |
InternetNews May 19, 2009 Sean Michael Kerner |
Interop: HP, Microsoft in $180M Unified Comm Pact Collaboration coming on Office SharePoint Server, Microsoft Exchange, Microsoft Office Communications Server and more.  |
InternetNews November 11, 2009 |
HP Buys 3Com for $2.7B in Major Networking Play HP said today it plans to buy networking player 3Com in a $2.7 billion deal that aims to turn the hardware giant into a forced to be reckoned with in networking.  |
InternetNews April 12, 2010 |
HP Completes $2.7 Billion 3Com Acquisition Purchase adds new networking power as HP ramps up to take on Cisco. Among the key assets HP will take over in the $2.7 billion deal are a core networking switch, security division and an entree into the Chinese market.  |
InternetNews December 12, 2006 Clint Boulton |
Big Growth, New Shape For HP Software Group Hewlett-Packard unveiled its revamped software division today.  |
CRM July 1, 2009 Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction.  |
InternetNews January 23, 2007 Clint Boulton |
HP Groups Server, Storage Software HP distinguishes the storage software from the server software to avoid confusion as it goes to market.  |
CRM July 2012 Donna Fluss |
In Contact Centers, WFO's Star Is on the Rise A host of innovations are adding new dimensions. Contact center workforce optimization continues to be one of the top technology sectors in the contact center market.  |
InternetNews May 19, 2009 Sean Michael Kerner |
Microsoft, HP Tie the Knot on Unified Comm In a $180 million deal, the two IT giants ally to take enterprise collaboration to the next level.  |
InternetNews December 11, 2007 |
HP Sees 2009 Revenue Growth Slowing, Margins Up HP's software is expected to be its healthiest business for the year.  |
The Motley Fool September 29, 2010 Anders Bylund |
Hewlett-Packard Drops Android: What the? HP is separating itself from its network of partners. That's a really bad idea.  |