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CRM
February 27, 2015
Leonard Klie
HP Updates Its Qfiniti WFO Suite HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data. mark for My Articles similar articles
CRM
April 30, 2013
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform. mark for My Articles similar articles
CRM
August 5, 2015
Dave Roman
How HP Integrated Social Media into its International CRM System Discover a 360-degree solution for social care. mark for My Articles similar articles
CRM
April 20, 2012
Leonard Klie
HP Helps Organizations Enhance Customer Engagement via Social Networks HP launches Social Enterprise Services to help organizations implement a social CRM program. mark for My Articles similar articles
CRM
October 3, 2013
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line. mark for My Articles similar articles
CRM
October 2012
Leonard Klie
HP Launches a CRM Consulting Service HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center. mark for My Articles similar articles
CRM
March 2011
Donna Fluss
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. mark for My Articles similar articles
InternetNews
September 8, 2010
HP Targets SMBs With New Network Access Point Building off its earlier purchase of 3Com, HP unveils the HP V-M200 Access Point for small businesses with support for up to 64 wireless users. mark for My Articles similar articles
CRM
May 2011
Leonard Klie
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time mark for My Articles similar articles
CRM
October 16, 2013
Maria Minsker
HP Autonomy Unveils HP Digital Marketing Hub HP Digital Marketing Hub will enable delivery of personalized content based on real-time analytics. mark for My Articles similar articles
InternetNews
June 1, 2011
HP Launches Exec Scorecard to Track IT HP platform aims to take in all types of IT input to create a dashboard tracking all IT operations and then mapping it to a scorecard of key performance indicators. mark for My Articles similar articles
CRM
August 3, 2012
Leonard Klie
HP Launches A CRM Consulting Service HP Transformation Services-Customer Engagement Management is designed to help improve operational efficiency in the contact center. mark for My Articles similar articles
CRM
August 23, 2013
Hertz et al.
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. mark for My Articles similar articles
CRM
April 2014
Leonard Klie
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. mark for My Articles similar articles
CRM
May 2011
Donna Fluss
Don't Believe Everything You Hear About WFO The outlook for contact center workforce optimization is outstanding, with the quality and variety of solutions ever-improving. Contact centers of all sizes have many options and price points from which to choose. mark for My Articles similar articles
CRM
December 16, 2014
Oren Smilansky
HP Releases Digital Customer Experiences Package for Oracle New services intend to enhance, personalize, and solidify customer engagement in multiple channels. mark for My Articles similar articles
CRM
September 2011
Leonard Klie
WFO Hears The Voice of the Customer Workforce optimization suites broaden their focus beyond the company mark for My Articles similar articles
InternetNews
April 27, 2010
HP Shares Lessons in Data Center Consolidation How much of a payoff can enterprises expect from consolidating their servers and data centers? HP executives speaking at Interop share their experience in data center downsizing. mark for My Articles similar articles
CRM
January 29, 2013
Michele Masterson
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions. mark for My Articles similar articles
InternetNews
February 15, 2011
HP Looks to Rewire Data Center Design Amid cloud computing hype, HP still sees a strong demand among enterprise customers for data center services, particularly as IT spending levels are beginning to rise again. mark for My Articles similar articles
CRM
June 29, 2012
Shamez S. Dharamsi
Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions. mark for My Articles similar articles
InternetNews
January 25, 2011
HP Expands Hybrid Public-Private Cloud Suite HP looks to bring "enterprise-class computing" to a cloud environment, courting businesses with new products and services that promise to modernize traditional IT deployments. mark for My Articles similar articles
The Motley Fool
November 12, 2009
Rich Smith
EDS, Y-E-S. COMS? N.O., HPQ! PC giant Hewlett-Packard announces that it is buying 3Com. This acquisition is very different from its purchase of EDS. Is it a good idea? mark for My Articles similar articles
CRM
March 14, 2014
Leonard Klie
Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Kere Lewis
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. mark for My Articles similar articles
CRM
June 2012
Leonard Klie
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. mark for My Articles similar articles
InternetNews
March 14, 2011
Is HP Ready to Take on Amazon in the Cloud? HP is planning some big moves in all major segments from consumer, to SMB to the enterprise with cloud computing as a centerpiece of the strategy. mark for My Articles similar articles
InternetNews
May 26, 2011
Top HP Networking Exec Leaving Marius Haas - the architect of HP's Networking division and 3Com takeover - is on the way out. mark for My Articles similar articles
CRM
March 2013
Donna Fluss
Changing the Face of Workforce Optimization Predictive and real-time analytics offer tremendous potential for contact centers. mark for My Articles similar articles
InternetNews
May 17, 2011
Sean Michael Kerner
HP Second Quarter Revenues on the Rise Consumer division drags down results as enterprise and networking businesses continue to grow. mark for My Articles similar articles
CRM
May 1, 2007
Donna Fluss
Analytics Is the Answer What do contact center managers need to generate revenue? New tools and technologies. mark for My Articles similar articles
CRM
November 2015
Donna Fluss
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise mark for My Articles similar articles
CRM
November 5, 2015
Marge Connelly
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. mark for My Articles similar articles
InternetNews
March 1, 2011
HP PPM Refresh to Help Projects Stay on Course HP refreshes its Project and Portfolio Management software to help bring more certainty to the often uncertain matter of completing projects on time and within budget. mark for My Articles similar articles
CRM
November 2014
Donna Fluss
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. mark for My Articles similar articles
InternetNews
September 18, 2008
Richard Adhikari
Internal HP Memo Details New Strategies On the heels of its announcement that it will cut more than 24,000 jobs as it integrates outsourcing giant EDS, Hewlett-Packard is also reorganizing its software and services offerings. mark for My Articles similar articles
InternetNews
July 27, 2010
HP Intros Rapid Data Center Assembly Method HP borrows a page from Henry Ford's book by applying an assembly line approach towards building data centers. mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. mark for My Articles similar articles
InternetNews
February 14, 2011
HP Scoops Up Vertica in Analytics Play HP acquires privately held Massachusetts-based vendor for an undisclosed sum as it looks to offer near real-time business intelligence and analytics. mark for My Articles similar articles
InternetNews
December 17, 2009
HP Courts Telcos With Trio of Cloud Releases New SaaS offerings geared for helping small and midsized businesses scale their operations in the cloud. mark for My Articles similar articles
InternetNews
May 19, 2009
Sean Michael Kerner
Interop: HP, Microsoft in $180M Unified Comm Pact Collaboration coming on Office SharePoint Server, Microsoft Exchange, Microsoft Office Communications Server and more. mark for My Articles similar articles
InternetNews
November 11, 2009
HP Buys 3Com for $2.7B in Major Networking Play HP said today it plans to buy networking player 3Com in a $2.7 billion deal that aims to turn the hardware giant into a forced to be reckoned with in networking. mark for My Articles similar articles
InternetNews
April 12, 2010
HP Completes $2.7 Billion 3Com Acquisition Purchase adds new networking power as HP ramps up to take on Cisco. Among the key assets HP will take over in the $2.7 billion deal are a core networking switch, security division and an entree into the Chinese market. mark for My Articles similar articles
InternetNews
December 12, 2006
Clint Boulton
Big Growth, New Shape For HP Software Group Hewlett-Packard unveiled its revamped software division today. mark for My Articles similar articles
CRM
July 1, 2009
Donna Fluss
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. mark for My Articles similar articles
InternetNews
January 23, 2007
Clint Boulton
HP Groups Server, Storage Software HP distinguishes the storage software from the server software to avoid confusion as it goes to market. mark for My Articles similar articles
CRM
July 2012
Donna Fluss
In Contact Centers, WFO's Star Is on the Rise A host of innovations are adding new dimensions. Contact center workforce optimization continues to be one of the top technology sectors in the contact center market. mark for My Articles similar articles
InternetNews
May 19, 2009
Sean Michael Kerner
Microsoft, HP Tie the Knot on Unified Comm In a $180 million deal, the two IT giants ally to take enterprise collaboration to the next level. mark for My Articles similar articles
InternetNews
December 11, 2007
HP Sees 2009 Revenue Growth Slowing, Margins Up HP's software is expected to be its healthiest business for the year. mark for My Articles similar articles
The Motley Fool
September 29, 2010
Anders Bylund
Hewlett-Packard Drops Android: What the? HP is separating itself from its network of partners. That's a really bad idea. mark for My Articles similar articles