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CRM
December 17, 2015
Dave Nelson
3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience. mark for My Articles similar articles
Search Engine Watch
March 24, 2011
Nathan Linnell
Social Media and Search Synergy in the Purchase Decision Process Are your search and social media efforts integrated? Results of a recent study offer insights that could alter your current search and social media strategies. mark for My Articles similar articles
CRM
June 3, 2011
Jason Peck
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. mark for My Articles similar articles
CRM
November 2014
David Myron
3 Tips for Social CRM Success Before diving headfirst into social media, it's important to lay the groundwork for success. mark for My Articles similar articles
CRM
September 2015
Paul Korzeniowski
Enterprises Move from Passive to Active Social Media Strategies Rather than just respond to irate tweets, corporations use social media interactions to drive change in business processes. mark for My Articles similar articles
CRM
July 2014
Sarah Sluis
4 Ways to Master Omnichannel Selling Salespeople must track the customer journey across multiple channels and be more collaborative than ever. mark for My Articles similar articles
CRM
December 2013
Leonard Klie
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. mark for My Articles similar articles
CRM
March 27, 2015
Pam Plyler
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. mark for My Articles similar articles
CRM
April 4, 2014
Ken Epstein
6 Strategies to Protect Your Brand in a Multichannel World Don't be burned by poor social media management. Today's customers are not shy about airing and sharing grievances (perceived or real) in real time to their friends and connections. mark for My Articles similar articles
CRM
December 2012
Leonard Klie
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. mark for My Articles similar articles
CRM
September 2015
Oren Smilansky
Brands Must Improve Customer Experience in E-Commerce Customers expect excellent experiences, even during transactions mark for My Articles similar articles
CRM
May 2014
Robert Wollan
Turning the Customer Experience Tide The risk and opportunity of promising seamless customer experiences. mark for My Articles similar articles
CRM
October 3, 2013
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line. mark for My Articles similar articles
CRM
October 2014
Barton Goldenberg
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. mark for My Articles similar articles
CRM
December 9, 2015
Mark Smith
CRM Integration: If You Don't Coordinate, You Might Alienate Getting all of your technologies and channels to operate together is the way to ensure customer happiness. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Ashwin Goyal
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. mark for My Articles similar articles
CRM
June 17, 2011
Godard Abel
Fixing the Disconnect Between Sales and the Enterprise Critical success factors and best practices to increase productivity. mark for My Articles similar articles
CRM
November 2012
Ian Jacobs
Future Shock? Or Not? Is frustrating customer service inevitable? mark for My Articles similar articles
CRM
July 2011
Paul Greenberg
Never Underestimate the Power of Traditional Methods It's not the medium but, rather, how you use it to engage customers that counts. mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Nancy Feig
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. mark for My Articles similar articles
CRM
July 12, 2013
Duke Chung
Made-to-Order Customer Experiences Why customer service will -- and should -- never be the same. mark for My Articles similar articles
CRM
December 2011
Donna Fluss
Using Social Media for Customer Service Is a Strategic Imperative Protect and enhance your company's image. mark for My Articles similar articles
CRM
May 2015
Robert Wollan
Tapping the Switching Economy Three tips for keeping customers from straying. mark for My Articles similar articles
CRM
October 2015
Leonard Klie
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience mark for My Articles similar articles
CRM
May 2005
Coreen Bailor
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. mark for My Articles similar articles
CRM
August 3, 2012
Carrie Scott
Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability. mark for My Articles similar articles
Bank Technology News
May 2009
Rebecca Sausner
Social Studies Social media sites are not at the stage yet where money can be made from them. The important thing is to build presence, as channels evolve there may be opportunities for customer acquisition. mark for My Articles similar articles
CRM
December 28, 2012
Atri Chatterjee
The 21st-Century Small Business Maven Five digital marketing strategies that will help you take your business to the next level. mark for My Articles similar articles
CRM
December 2015
Natalie Petouhoff
Deciphering Digital Disruption What does it mean for you? That there's a conversation going on -- so don't get left out of it. mark for My Articles similar articles
CRM
August 19, 2014
Maria Minsker
CRM Evolution 2014 Day Two: Customer Engagement Is the Future of CRM Brands need to revise their digital, mobile, and call center strategies. mark for My Articles similar articles
CRM
August 2014
Donna Fluss
Buzzword Battle: Omnichannel Versus Multichannel When the contact center industry takes notice, we all win. mark for My Articles similar articles
CRM
June 10, 2011
Leonard Klie
New Research Highlights the Need for Integrated Marketing Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels. mark for My Articles similar articles
CRM
December 11, 2010
Gib Bassett
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. mark for My Articles similar articles
AFP eWire
December 1, 2009
Social Media Performance Linked to Financial Success A new study shows that companies that are significantly involved in social media efforts have consistently experienced strong financial growth over the past 12 months and offers advice for organizations (including nonprofits) on growing social media engagement. mark for My Articles similar articles
HBS Working Knowledge
October 4, 2004
Marc J. Epstein
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. mark for My Articles similar articles
CRM
December 2015
Garrison Wynn
Do Your Call Center Agents Think They Have a Good Job? Engaged workers will feel connected to the bigger picture mark for My Articles similar articles
CRM
July 25, 2013
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. mark for My Articles similar articles
CRM
January 20, 2012
Kara Trivunovic
Email Marketing and Social Data: The Beginning of a Beautiful CRM Friendship Employ an integrated strategy to drive more successful campaigns. mark for My Articles similar articles
CRM
June 14, 2011
Brittany Farb
eGain Launches Interactive B2C Sales and Marketing Software eGain Interactive Sales Suite helps e-business and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance. mark for My Articles similar articles
CRM
April 25, 2014
Duke Chung
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. mark for My Articles similar articles
Search Engine Watch
February 25, 2011
Jon Schepke
Ratings & Reviews: 5 Strategies for Local Businesses Ratings and reviews are essential to local businesses. They help by differentiating products and services, improving search engine rankings, and driving free web traffic. mark for My Articles similar articles
CRM
January 10, 2014
Jeff Lautenbach
Encouraging Brand Advocacy Five components of a better customer engagement system. mark for My Articles similar articles
CRM
October 5, 2012
Kyle Lacy
The Future of Marketing Strategy Embracing the cross-channel approach is the only option. mark for My Articles similar articles
Entrepreneur
July 2003
Kim T. Gordon
Cross-Training Join the multichannel marketing revolution, and get ready to pump up your sales. mark for My Articles similar articles
CRM
November 21, 2013
Sarah Sluis
B2B Selling Is Taking Cues from B2C Interactions Mobile and social technologies are making business buyers act like consumers. mark for My Articles similar articles
InternetNews
July 22, 2009
Michelle Megna
Social Media Marketing Makes More Money Deep engagement with consumers through social media channels correlates to better financial performance, says new study. mark for My Articles similar articles
CRM
September 2013
Leonard Klie
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. mark for My Articles similar articles
CRM
February 2013
Engaging the Nonstop Customer Companies should leverage new consumer dynamics to drive growth. As long as they're using a smartphone, tablet, or Internet-enabled PC, consumers are continuously in the channel. mark for My Articles similar articles
CRM
August 17, 2012
Joe Cordo
How to Get Value from Big Data Five ways to embrace the information you have. mark for My Articles similar articles
CRM
March 2012
The 2012 Rising Stars Any business that has survived - and even grown - in the past year's difficult economic climate deserves recognition and no less than a few kudos. mark for My Articles similar articles