MagPortal.com   Clustify - document clustering
 Home  |  Newsletter  |  My Articles  |  My Account  |  Help 
Similar Articles
CRM
November 5, 2015
Marge Connelly
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. mark for My Articles similar articles
CRM
August 28, 2014
Mike Hennessy
5 Best Practices for Deploying an Intelligent Virtual Assistant The right technology can help customers, increase sales, and boost your brand. mark for My Articles similar articles
CRM
April 23, 2015
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. mark for My Articles similar articles
CRM
October 2015
Leonard Klie
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot mark for My Articles similar articles
CRM
January 2012
Leonard Klie
Customer Service Is a Complex Ecosystem As more communication channels become available, running contact centers has become increasingly complex. mark for My Articles similar articles
CRM
June 2012
Leonard Klie
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. mark for My Articles similar articles
CRM
November 2015
Leonard Klie
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps mark for My Articles similar articles
CRM
May 2011
Leonard Klie
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time mark for My Articles similar articles
CRM
November 2013
Leonard Klie
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? mark for My Articles similar articles
PC Magazine
November 28, 2007
Matthew D. Sarrel
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. mark for My Articles similar articles
CRM
December 2011
Carolyn Baird
Customer Intimacy Redux in the Digital Ecosystem Fusing CRM and social media is key. mark for My Articles similar articles
CRM
May 15, 2013
Leonard Klie
Customer Service Is the Only Metric That Matters Interactions panelists say customers should be the center of all that happens in the contact center. mark for My Articles similar articles
CRM
July 1, 2009
Donna Fluss
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. mark for My Articles similar articles
CRM
November 2014
Donna Fluss
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. mark for My Articles similar articles
CRM
February 22, 2013
Paul Lang
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. mark for My Articles similar articles
CRM
January 1, 2006
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. mark for My Articles similar articles
U.S. Banker
July 2011
Glen Fest
Smart Strategies for Dumb Phones Banks must balance the urge to make investments for a smartphone world against the needs of today s customers -- and a majority of them use standard cell phones. mark for My Articles similar articles
CRM
December 2, 2011
John O'Hara
Driving Lifetime Relationships Customers are not like cars, but your business should be. mark for My Articles similar articles
CRM
August 2006
Coreen Bailor
The Why Factor in Speech Analytics Don't allow the customer information that lies in recorded calls to go unreported and unnoticed - incorporating speech analytics can help improve business areas throughout the enterprise. mark for My Articles similar articles
CRM
September 2013
Leonard Klie
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. mark for My Articles similar articles
CRM
January 2010
Christopher Musico
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? mark for My Articles similar articles
CRM
December 2014
Leonard Klie
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. mark for My Articles similar articles
Wall Street & Technology
May 31, 2007
Kyle Duckers
Savvy Financial Services Firms Tap Employee Intelligence For Strategic Decision Making The challenge for most capital markets firms is not a lack of raw data, but a lack of context and insight based on that information. mark for My Articles similar articles
CRM
January 2010
Donna Fluss
Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies. mark for My Articles similar articles
CRM
October 15, 2015
FollowAnalytics Launches Contextual Campaigns Marketers can use Contextual Campaigns to send triggered, targeted messages to specific consumer segments based on actions taken. mark for My Articles similar articles
CRM
March 2011
Donna Fluss
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. mark for My Articles similar articles
CRM
November 2012
Leonard Klie
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. mark for My Articles similar articles
CRM
March 2015
The 2015 CRM Service Awards: Rising Stars Our six Rising Stars proved their dedication to improving customer service via a variety of channels. mark for My Articles similar articles
CRM
September 22, 2014
Maria Minsker
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. mark for My Articles similar articles
CRM
December 2012
Leonard Klie
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. mark for My Articles similar articles
Search Engine Watch
November 13, 2009
Gregg Stewart
The Year of Mobile: Closer Than We Think? Consumers are increasingly relying on smartphones and other mobile devices to select local businesses and brands. Consider these trends. mark for My Articles similar articles
CRM
April 2014
Leonard Klie
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. mark for My Articles similar articles
InternetNews
August 6, 2007
Larry Barrett
Big Brother Comes to the Call Center, But It's Good Autonomy's new speech-analytics software gives companies detailed analysis of customer calls, online chats and e-mails on the fly. mark for My Articles similar articles
CRM
August 28, 2012
Judith Aquino
Indicee Unveils Indicee Analytics for Salesforce Chatter New app lets users analyze contributions, influencers, trends and opportunities within collaboration tool. mark for My Articles similar articles
CRM
May 2007
Coreen Bailor
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. mark for My Articles similar articles
InternetNews
June 9, 2010
Demandbase, LivePerson Tailor Real-Time Chat The combination of Demandbase's Real-Time ID service and LivePerson's chat platform is designed to streamline online sales and support efforts. mark for My Articles similar articles
CRM
September 2, 2011
Duke Chung
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. mark for My Articles similar articles
CRM
September 12, 2012
IBM Brings Analytics to Social Business Processes Companies can use the new IBM Connections software to apply analytics to social business initiatives. mark for My Articles similar articles
CRM
December 10, 2012
Judith Aquino
Moxie Software Rolls Out Social Chat App for Facebook Engage+ analyzes users' Facebook profile data for personalized interactions. mark for My Articles similar articles
CRM
April 2011
Denis Pombriant
An Unlikely Pairing: Analytics and Video These technologies will play a bigger role in everyday business processes and mobile devices. mark for My Articles similar articles
CRM
September 14, 2015
NewVoiceMedia to Launch Vision for Sales and Service, Powered by Salesforce Wave Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device. mark for My Articles similar articles
CRM
September 2013
Donna Fluss
Meeting the Social Media Challenge Build a system that works for your company. mark for My Articles similar articles
CRM
August 22, 2014
Sean Gordon
5 Ways Small Data Can Be More Valuable than Big Data Real-time information lets your business act more quickly. mark for My Articles similar articles
CRM
March 2014
Donna Fluss
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. mark for My Articles similar articles
CRM
September 2011
Leonard Klie
WFO Hears The Voice of the Customer Workforce optimization suites broaden their focus beyond the company mark for My Articles similar articles
CRM
July 2014
Barton Goldenberg
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. mark for My Articles similar articles
CRM
November 9, 2012
Ravi Vijayaraghavan
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. mark for My Articles similar articles
CRM
August 2011
Leonard Klie
Changing the Channel Research reveals how consumers will contact customer service within the next two years mark for My Articles similar articles
CRM
February 2015
Maria Minsker
Predictive Analytics Will Be a $2.3 Billion Market by 2019 The technology is maturing to handle the influx of data from mobile devices and the Internet of Things. mark for My Articles similar articles