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CRM September 2012 Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think.  |
CRM November 2012 Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience.  |
CRM April 15, 2011 Carsten Thoma |
Mobile Commerce: It's More Than Just an iPhone App Mobile truly has created an "always on" society, where people are online and accessible 24 hours per day. Do you understand what mobile means for your business?  |
CRM April 2012 Judith Aquino |
Consumers Want More Personalized Shopping Experiences Studies show customers are willing to share data for better services, even though privacy is still a concern.  |
CRM August 4, 2014 Maria Minsker |
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences.  |
CRM May 2014 Sarah Sluis |
Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.  |
CRM July 2011 Brittany Farb |
Mobile Commerce: The New Retail Therapy Shopping trend empowers consumers and challenges business strategies.  |
CRM December 2013 Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers.  |
U.S. Banker July 2011 Glen Fest |
Smart Strategies for Dumb Phones Banks must balance the urge to make investments for a smartphone world against the needs of today s customers -- and a majority of them use standard cell phones.  |
Bank Systems & Technology May 4, 2010 Matt Gunn |
Wells Fargo Expands Popular Small Biz Mobile Banking Program The bank has been seeing double-digit growth every month for for its small business mobile banking offering.  |
CRM June 1, 2007 Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM...  |
CRM January 2012 Leonard Klie |
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete.  |
CRM September 2013 Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business.  |
CRM September 13, 2012 Kelly Liyakasa |
Mobile Seen as Key Retail Driver This Holiday Season But companies must evaluate customer usage, measure performance.  |
CRM March 9, 2012 Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry.  |
CRM July 25, 2013 |
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials.  |
CRM December 2012 Leonard Klie |
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels.  |
CRM May 2014 Sarah Sluis |
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth.  |
Bank Systems & Technology June 18, 2007 Maria Bruno-Britz |
Banks Launching Mobile Banking for Commercial and Wealthy Clients Mobile banking initiatives are starting to expand beyond retail side of business.  |
CRM October 7, 2015 Oren Smilansky |
NRF's Shop.Org Digital Summit 2015: Mobile Is the Glue That Holds Omnichannel Together At Shop.Org, companies push for a mobile-first digital strategy.  |
InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.  |
CIO July 2, 2012 Joab Jackson |
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers.  |
CRM August 2014 Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map.  |
CRM March 2015 Leonard Klie |
Mobile Payment Evolution Is Underway Mobile spending projected to reach $1.42 billion by 2019.  |
Bank Technology News June 2011 Tim Murphy |
App vs. Website For just about any banking need, there's a mobile banking app or a website you can hold in the palm of your hand. The question of the moment is app, website, or both?  |
CRM March 2006 Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web.  |
Bank Technology News May 2011 John Adams |
Corporate Start Up Streamlining the task of managing corporate travel expenses is one of the new sweet spots for corporate mobile banking.  |
CRM January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.  |
CRM September 21, 2011 |
IBM Expands Cloud Delivery of Smarter Commerce New solutions and services help businesses respond in real time to shifting customer preferences.  |
CRM December 11, 2010 Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution.  |
CRM March 16, 2012 Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level.  |
Bank Technology News March 2002 Karen Epper Hoffmann |
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...  |
InternetNews November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season.  |
Bank Technology News May 2011 John Adams |
A Strong Cell Banks are ready to offer expanded mobile services, and customers are getting comfortable with the channel.  |
CRM November 2015 Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members  |
CRM October 5, 2012 Kyle Lacy |
The Future of Marketing Strategy Embracing the cross-channel approach is the only option.  |
The Motley Fool July 17, 2009 Rick Aristotle Munarriz |
Dude, You Got Pizza on My iPhone Pizza delivery hops on the iPhone bandwagon.  |
Bank Technology News November 2009 John Adams |
Vendors Offer New School 'Wrappers' Vendors are flooding the market with products that suggest an intermediate step of usability and attractive screen appearance as the groundwork for future development.  |
Bank Technology News August 2009 |
How Wells Keeps Them Satisfied By using ethnography, Wells Fargo is able to see the real-life role the Web can potentially play in its customers' lives and businesses before making site upgrades or redesigns.  |
CRM April 2012 Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store.  |
Bank Technology News December 2007 |
Mobile banking: Are Texting Services Here to Stay or Not? Text-message banking isn't considered a killer app, but qualifies as the easiest road to launching mobile financial services.  |
CRM February 23, 2015 Maria Minsker |
Brands Still Think About Digital Marketing Tactically, not Strategically New Forrester report reveals marketers are guilty of 'check-the-box' digital planning.  |
Bank Technology News January 2010 Michael Sisk |
Wells Fargo Hosts Mobile Monday Twitter is an intriguing customer communication channel, but its potential is uncertain and the rules of engagement are unclear. Experimentation will be needed to sort it out, and one recent test was Wells Fargo's "Mobile Monday."  |
CRM November 7, 2014 Ken Bisconti |
Get on Your Customers' Holiday Wish Lists with Stellar Customer Service Equip your call center with the visibility to reduce customer struggles.  |
InternetNews May 15, 2009 Michelle Megna |
Mobile Commerce, Twitter to Save E-Comm Sales? comScore says mobile commerce and social marketing may be the savior of the future for online sales.  |
CRM May 2015 Maria Minsker |
10 Ways to Liven Up Your Loyalty Program Add functionality and flair to traditional rewards-based structures  |
U.S. Banker July 2007 Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking.  |
CRM December 20, 2013 Scott Hays |
The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them.  |
CIO September 30, 2015 |
How CIOs are meeting the needs of customers in the 'mobile moment' Customer journey maps, responsive design and a mobile-first mindset are key elements to a mobile IT strategy  |
CRM March 2013 Judith Aquino |
The Introduction of Matrix Commerce Delivering a seamless buyer experience is more important than ever. Matrix commerce is the intersection of an omnichannel experience, demand signals, payment technologies, supply chains, and big data.  |