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CRM
September 2012
Kelly Liyakasa
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. mark for My Articles similar articles
CRM
November 2012
Kelly Liyakasa
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. mark for My Articles similar articles
CRM
April 15, 2011
Carsten Thoma
Mobile Commerce: It's More Than Just an iPhone App Mobile truly has created an "always on" society, where people are online and accessible 24 hours per day. Do you understand what mobile means for your business? mark for My Articles similar articles
CRM
April 2012
Judith Aquino
Consumers Want More Personalized Shopping Experiences Studies show customers are willing to share data for better services, even though privacy is still a concern. mark for My Articles similar articles
CRM
August 4, 2014
Maria Minsker
93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains Companies' top priority is enabling 'seamless' customer experiences. mark for My Articles similar articles
CRM
May 2014
Sarah Sluis
Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds. mark for My Articles similar articles
CRM
July 2011
Brittany Farb
Mobile Commerce: The New Retail Therapy Shopping trend empowers consumers and challenges business strategies. mark for My Articles similar articles
CRM
December 2013
Leonard Klie
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. mark for My Articles similar articles
U.S. Banker
July 2011
Glen Fest
Smart Strategies for Dumb Phones Banks must balance the urge to make investments for a smartphone world against the needs of today s customers -- and a majority of them use standard cell phones. mark for My Articles similar articles
Bank Systems & Technology
May 4, 2010
Matt Gunn
Wells Fargo Expands Popular Small Biz Mobile Banking Program The bank has been seeing double-digit growth every month for for its small business mobile banking offering. mark for My Articles similar articles
CRM
June 1, 2007
Coreen Bailor
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... mark for My Articles similar articles
CRM
January 2012
Leonard Klie
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete. mark for My Articles similar articles
CRM
September 2013
Eric Barkin
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. mark for My Articles similar articles
CRM
September 13, 2012
Kelly Liyakasa
Mobile Seen as Key Retail Driver This Holiday Season But companies must evaluate customer usage, measure performance. mark for My Articles similar articles
CRM
March 9, 2012
Scott Kolman
The Future of Customer Contact What smart devices mean for the call center industry. mark for My Articles similar articles
CRM
July 25, 2013
IBM Releases Digital Experience Software The app makes it easier to create and track digital marketing materials. mark for My Articles similar articles
CRM
December 2012
Leonard Klie
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. mark for My Articles similar articles
CRM
May 2014
Sarah Sluis
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth. mark for My Articles similar articles
Bank Systems & Technology
June 18, 2007
Maria Bruno-Britz
Banks Launching Mobile Banking for Commercial and Wealthy Clients Mobile banking initiatives are starting to expand beyond retail side of business. mark for My Articles similar articles
CRM
October 7, 2015
Oren Smilansky
NRF's Shop.Org Digital Summit 2015: Mobile Is the Glue That Holds Omnichannel Together At Shop.Org, companies push for a mobile-first digital strategy. mark for My Articles similar articles
InternetNews
May 11, 2009
Michelle Megna
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. mark for My Articles similar articles
CIO
July 2, 2012
Joab Jackson
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers. mark for My Articles similar articles
CRM
August 2014
Sarah Sluis
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. mark for My Articles similar articles
CRM
March 2015
Leonard Klie
Mobile Payment Evolution Is Underway Mobile spending projected to reach $1.42 billion by 2019. mark for My Articles similar articles
Bank Technology News
June 2011
Tim Murphy
App vs. Website For just about any banking need, there's a mobile banking app or a website you can hold in the palm of your hand. The question of the moment is app, website, or both? mark for My Articles similar articles
CRM
March 2006
Colin Beasty
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. mark for My Articles similar articles
Bank Technology News
May 2011
John Adams
Corporate Start Up Streamlining the task of managing corporate travel expenses is one of the new sweet spots for corporate mobile banking. mark for My Articles similar articles
CRM
January 16, 2012
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience. mark for My Articles similar articles
CRM
September 21, 2011
IBM Expands Cloud Delivery of Smarter Commerce New solutions and services help businesses respond in real time to shifting customer preferences. mark for My Articles similar articles
CRM
December 11, 2010
Gib Bassett
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. mark for My Articles similar articles
CRM
March 16, 2012
Eric Harber
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. mark for My Articles similar articles
Bank Technology News
March 2002
Karen Epper Hoffmann
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential... mark for My Articles similar articles
InternetNews
November 11, 2009
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. mark for My Articles similar articles
Bank Technology News
May 2011
John Adams
A Strong Cell Banks are ready to offer expanded mobile services, and customers are getting comfortable with the channel. mark for My Articles similar articles
CRM
November 2015
Leonard Klie
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members mark for My Articles similar articles
CRM
October 5, 2012
Kyle Lacy
The Future of Marketing Strategy Embracing the cross-channel approach is the only option. mark for My Articles similar articles
The Motley Fool
July 17, 2009
Rick Aristotle Munarriz
Dude, You Got Pizza on My iPhone Pizza delivery hops on the iPhone bandwagon. mark for My Articles similar articles
Bank Technology News
November 2009
John Adams
Vendors Offer New School 'Wrappers' Vendors are flooding the market with products that suggest an intermediate step of usability and attractive screen appearance as the groundwork for future development. mark for My Articles similar articles
Bank Technology News
August 2009
How Wells Keeps Them Satisfied By using ethnography, Wells Fargo is able to see the real-life role the Web can potentially play in its customers' lives and businesses before making site upgrades or redesigns. mark for My Articles similar articles
CRM
April 2012
Kelly Liyakasa
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. mark for My Articles similar articles
Bank Technology News
December 2007
Mobile banking: Are Texting Services Here to Stay or Not? Text-message banking isn't considered a killer app, but qualifies as the easiest road to launching mobile financial services. mark for My Articles similar articles
CRM
February 23, 2015
Maria Minsker
Brands Still Think About Digital Marketing Tactically, not Strategically New Forrester report reveals marketers are guilty of 'check-the-box' digital planning. mark for My Articles similar articles
Bank Technology News
January 2010
Michael Sisk
Wells Fargo Hosts Mobile Monday Twitter is an intriguing customer communication channel, but its potential is uncertain and the rules of engagement are unclear. Experimentation will be needed to sort it out, and one recent test was Wells Fargo's "Mobile Monday." mark for My Articles similar articles
CRM
November 7, 2014
Ken Bisconti
Get on Your Customers' Holiday Wish Lists with Stellar Customer Service Equip your call center with the visibility to reduce customer struggles. mark for My Articles similar articles
InternetNews
May 15, 2009
Michelle Megna
Mobile Commerce, Twitter to Save E-Comm Sales? comScore says mobile commerce and social marketing may be the savior of the future for online sales. mark for My Articles similar articles
CRM
May 2015
Maria Minsker
10 Ways to Liven Up Your Loyalty Program Add functionality and flair to traditional rewards-based structures mark for My Articles similar articles
U.S. Banker
July 2007
Joseph Salesky
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking. mark for My Articles similar articles
CRM
December 20, 2013
Scott Hays
The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them. mark for My Articles similar articles
CIO
September 30, 2015
How CIOs are meeting the needs of customers in the 'mobile moment' Customer journey maps, responsive design and a mobile-first mindset are key elements to a mobile IT strategy mark for My Articles similar articles
CRM
March 2013
Judith Aquino
The Introduction of Matrix Commerce Delivering a seamless buyer experience is more important than ever. Matrix commerce is the intersection of an omnichannel experience, demand signals, payment technologies, supply chains, and big data. mark for My Articles similar articles