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CRM
November 2003
Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics.   |
HBS Working Knowledge
October 4, 2004
Marc J. Epstein |
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. |
Managed Care
October 2000 |
HEDIS Performance: Routine reporting drives improvement Results published in NCQA's State of Managed Care Quality 2000 put a stake in the ground in terms of how well health plans care for members with costly chronic conditions -- and established how much room exists for improvement. |
HBS Working Knowledge
November 14, 2005
Cohen & Young |
Measuring Your "Multisourcing" Progress While it is important to understand the performance of a service provider in relation to baselines, understanding the business value of your sourcing relationships also depends on understanding the market rates for your required service levels. |
Food Processing
December 2011 |
MRO Q&A: Linking Health and Safety to Productivity How can I link my operation's health and safety measures to our performance and productivity measures to create a clearer picture for management of how these two measurement groupings are interrelated? |
The Motley Fool
November 22, 2004 |
Potential Investments: The Big Picture Making investment decisions all boils down to answering two questions. Conveniently, most company evaluation measures are related to either quality or price. Here's where some measures fall. |
IndustryWeek
July 1, 2002
David Drickhamer |
Next Generation Performance Measurement Strategic indicators track the marketplace, monitor resource management and look to the future. |
The Motley Fool
July 17, 2006 |
Evaluating Potential Investments There are a lot of measures to look at when studying a company. It's all about price and quality. Don't focus on one and ignore the other. |
CFO
June 30, 2005
Tim Reason |
Budgeting in the Real World More companies are writing budgets that reflect strategy and reduce frustration. |
CFO
November 1, 2007
Kate O'Sullivan |
Stuck in a Rut Despite years of investing in IT, outsourcing, and process improvements, finance departments still spend too much time on routine tasks. |
