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CIO August 1, 2011 Stephanie Overby |
CIOs Lack Adequate Cloud Computing Knowledge Cloud computing adoption is increasing rapidly, but CIOs' ability to structure and manage these deals is not keeping pace.  |
CIO March 9, 2012 Stephanie Overby |
IT Service Providers and Customers Battle Over Data Breaches IT outsourcing providers and their customers are fighting hard over data security liability limits at the negotiating table, and the issue is going to get more contentious in the cloud.  |
Global Services October 27, 2008 Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil.  |
CIO October 19, 2012 Stephanie Overby |
Cloud Services Continue to Shake Up IT Outsourcing Industry Growth in business-provisioned cloud contracts, particularly in HR, could outpace traditional IT outsourcing, rattling traditional IT service providers.  |
InternetNews June 3, 2010 |
The Long Road Back for IT Outsourcing IT outsourcing providers suffered as much or more than any other sector during heart of the economic meltdown and pundits say the recovery won't happen overnight.  |
Global Services November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010.  |
FAO Today Mar/Apr 2008 David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive.  |
HRO Today Dec 2007/Jan 2008 Andy Teng |
The Sound of Silence With the start of a new year the HRO market is reassessing outsourcing strategies and opportunities. Signs of a stronger 2008 are in the works.  |
HRO Today Jul/Aug 2008 Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry.  |
HRO Today Mar/Apr 2008 Neil McEwen |
Energizing the HRO Marketplace As multi-process HRO struggles during a lull in the market, providers need to figure out how to instill confidence into potential clients. Now is not the time for caution.  |
Insurance & Technology June 16, 2004 |
Transforming Your Business Through IT and Business Process Outsourcing Insurance is a risk management industry, and its approach to outsourcing should be consistent with its nature. Risks are to be managed, not fled from.  |
Global Services January 1, 2008 Blackman & Schweyer |
Buy-side Sourcing Careers The sourcing industry is being seen as a lucrative career path by many professionals. While the basis for a successful sourcing career is already established, firms now need to develop structures and development practices to foster the characteristics that define it.  |
Global Services December 2, 2008 Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy.  |
FAO Today Nov/Dec 2007 Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure.  |
InternetNews December 6, 2010 |
Cisco, BMC Partner on Cloud Platform In a joint arrangement, Cisco's uniform service delivery hardware will be paired with BMC's Cloud Lifecycle Management technology in an integrated platform.  |
Global Services November 29, 2007 |
The Future of Deal Structures The global commercial outsourcing industry will produce $74 billion in revenue for the participating providers in 2007. The industry is growing at a rate of 4% to 5% per annum, and there are almost 2,000 active outsourcing agreements in place today.  |
Bank Systems & Technology February 24, 2010 Steve Martin |
Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks.  |
Wall Street & Technology January 23, 2007 |
A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed.  |
Global Services August 14, 2008 Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism.  |
CFO November 17, 2003 Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt.  |
CIO April 15, 2011 Stephanie Overby |
Don't Buy Into the Cloud-Based Call Center -- Yet The fully cloud-enabled call center is a few years off, but that isn't preventing vendors from pitching their "call center in the cloud" solutions. Here's what's really available today and five questions you should ask before signing up.  |
Global Services July 11, 2008 Lisa Ross |
Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions.  |
CIO August 5, 2014 Stephanie Overby |
IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey.  |
Bank Technology News December 2004 Holly Sraeel |
Outsourcing Gets a Closer Look. But is It Different? The strategic value of outsourcing has always been the source of some debate in banking. The question is, "Is it different than in years past?" Good question, and the answer depends on the size of institution.  |
Global Services July 11, 2008 Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM  |
Wall Street & Technology June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance.  |
Global Services March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers  |
Global Services September 25, 2008 |
Sales Strategies to Succeed in a Tough Economy The basics of selling and account management do not change in a tough economy. Regardless of the level of business economic conditions, the selling teams in service provider companies only need to make some tactical adjustments to reach their revenue goals.  |
CIO June 13, 2011 Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.  |
InternetNews February 8, 2008 Judy Mottl |
Offshoring Popular? Think Again A new survey shows a majority of CIOs aren't shipping work out of the U.S.  |
Global Services November 29, 2007 |
The Future of Niche IT Service Providers Going forward, large IT service providers will acquire niche service providers to gain expertise in specific verticals or horizontals.  |
CIO April 11, 2011 Rob Lemos |
How the Cloud Can Turn Toxic Technology attorney Matthew Karlyn tells CIOs how to avoid poisonous cloud contracts  |
Global Services May 14, 2008 |
Bracing up for the Slowdown The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years.  |
InternetNews January 9, 2008 Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year.  |
Global Services December 4, 2008 Masur & Baldia |
Outsourcing in a Challenging Economy: The Multisourcing Alternative Many companies today are increasingly recognizing the possible benefits of a newer strategy known as multisourcing, which may well be a particularly effective strategy in rough economic times  |
Wall Street & Technology June 13, 2006 |
Bringing It Back Home The outsourcing pendulum is showing signs of swinging back, according to a recent survey.  |
CIO November 14, 2012 Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation  |
Bank Systems & Technology March 27, 2008 Cory Levine |
Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings.  |
Global Services September 20, 2007 |
Outsourcing by Europe Until recently, the outsourcing of IT and business services from Europe was primarily restricted to the U.K. and large firms on the continent. Now it seems as if the rest of the continent has begun to wake up to the opportunities provided by outsourcing.  |
HRO Today April 2008 Andy Teng |
As HRO Market Evolves, Renewals Reflect Changes With the benefit of hindsight, buyers and providers head into the next generation of HR outsourcing with clearer goals and expectations regarding their enterprise engagements.  |
Global Services September 1, 2008 |
The Definitive Survey of Sourcing Advisers Welcome to the first ever study on sourcing advisory companies that covers the views of service buyers and providers.  |
CFO December 1, 2004 Don Durfee |
Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing?  |
Global Services December 2, 2008 Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers  |
CIO August 1, 2002 Lorraine Cosgrove Ware |
Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider.  |
Global Services May 1, 2008 Ed Nair |
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown.  |
Global Services June 16, 2007 |
Accenture: HRO Leader in Europe A recent study has crowned Accenture as Europe's top Human Resource Outsourcing service providers. The company signed 24% (with 48% of total contract value) of total outsourcing contracts.  |
Bank Systems & Technology August 10, 2010 Matt Gunn |
How Safe Is the Cloud? Who can access data in the cloud and how data and tasks are audited are critical issues for banks exploring cloud computing, security experts say.  |
Information Today March 17, 2015 |
Cisco and Microsoft Work on Cloud Computing Cisco extended its relationship with Microsoft for a new technology platform designed to accelerate service delivery and streamline entry into the Intercloud (a globally connected network of clouds) for cloud providers.  |
HRO Today Jul/Aug 2008 Atul Vashistha |
Is Global Sourcing an Item on Your Strategic Plan of Action? Survey examines what buyers are thinking when it comes to sourcing services on a global scale.  |
CIO December 16, 2009 Stephanie Overby |
DIY Outsourcing Saves Money, Adds Control Pricey IT consultants can be time savers but there are benefits -- beyond penny pinching -- to crafting your own outsourcing deal.  |