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CRM March 5, 2013 Leonard Klie |
Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options.  |
CRM November 16, 2010 Koa Beck |
Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.  |
InternetNews September 16, 2010 |
Avaya's 'Flare' Brings Context to Collaboration Unified communications platform offers presence information for voice, video and IM availability, so users can see when colleagues are free to chat.  |
CRM July 12, 2011 Leonard Klie |
Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels.  |
InternetNews March 30, 2009 Alex Goldman |
VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental.  |
CRM November 2015 Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise  |
CRM October 2015 Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot  |
InternetNews August 1, 2005 David Needle |
Avaya Launches Voice Portals for Web Services Voice-enabled applications use company's existing Web services.  |
InternetNews September 15, 2004 Erin Joyce |
Unified Messaging For The Masses Avaya gives customers the ability to more quickly scale up their voice-activated messaging systems.  |
CRM January 2012 Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role.  |
CRM November 2014 Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey.  |
InternetNews September 29, 2010 |
Avaya Hooks Up With Skype for Enterprise VoIP Enterprise unified communications player Avaya is teaming with Skype to include support for the popular VoIP provider's services in its networking equipment.  |
InternetNews January 19, 2010 |
Avaya Outlines Plans for Nortel Integration Avaya lays out integration plan for $900 million acquisition of Nortel Enterprise unit.  |
CRM December 2011 Aquino & Klie |
Oracle to Acquire RightNow Technologies The $1.5 billion deal is part of an aggressive move to offer more cloud solutions, Oracle says.  |
CRM December 15, 2010 |
Calabrio Solutions Are Avaya-Compliant The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura.  |
CRM February 2010 Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk.  |
InternetNews September 13, 2004 Erin Joyce |
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform.  |
CRM March 2011 Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope.  |
CRM May 2011 Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time  |
InternetNews November 16, 2006 Michael Hickins |
Avaya Ratchets Up The Race For Mobile Workers Telephony and communications software vendor Avaya said it has agreed to acquire Traverse, a privately-held maker of enterprise mobility applications, for $15 million in cash.  |
InternetNews August 4, 2005 Erin Joyce |
Avaya CEO Likes 'Legacy' Burden CEO Don Peterson says Avaya's roots in the phone business give it an edge over VoIP competitors. It unveiled its latest Voice Portal platform this week, allowing integration of voice and business applications on top of IP-telephony.  |
PHONE+ July 21, 2009 Kelly M. Teal |
Avaya Guns for Nortel: What's in Store for Partners? Observers expect product phase-outs.  |
CRM December 12, 2014 |
Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks.  |
InternetNews March 17, 2008 Judy Mottl |
Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness.  |
CRM March 2010 Christopher Musico |
The 2010 CRM Service Awards: Service Leaders - Interactive Voice Response Genesys is doing some of the most leading-edge stuff in terms of that dream of marrying IVR with the computer-telephony integration workflow.  |
InternetNews August 3, 2004 Clint Boulton |
Avaya Converges on Spectel Avaya acquired Spectel, which offers audio conferencing applications that integrate with other productivity software suites and wireless tools from a variety of vendors.  |
CRM April 30, 2013 |
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.  |
CRM March 2014 Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome.  |
InternetNews February 11, 2011 Sean Michael Kerner |
Avaya Boosts Collaboration With Avatars With its new web.alive platform, Avaya is offering a novel platform for virtual enterprise collaboration, refreshing a product initiated by Nortel in 2008  |
InternetNews December 14, 2005 Erin Joyce |
Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones.  |
InternetNews November 12, 2010 |
Avaya Names CTO, Unveils Virtualization Plans Avaya taps William Seifert to head its Data Solutions unit, a business the firm bought from bankrupt Nortel, while it outlines a new virtualization strategy.  |
InternetNews September 19, 2005 Sean Michael Kerner |
Avaya Buys Into P2P VoIP Avaya is jumping into the P2P Voice over IP market with the acquisition of Nimcat Networks.  |
The Motley Fool October 6, 2004 Tom Taulli |
Everyone Needs a VoIP Deal With its latest deal, Avaya is making a play for Europe and VoIP.  |
InternetNews June 10, 2011 |
Avaya Set to Go Public, Again After over three years as a private company, Avaya is planning a return to the public market.  |
InternetNews May 29, 2007 Clint Boulton |
Is Anyone Calling For Avaya? Rumors that Avaya is for sale fly as Microsoft, Cisco and others yearn to serve unified communications.  |
InternetNews February 22, 2011 |
Avaya Supports Shortest Path Bridging Standard Avaya begins implementing the new IEEE 802.1aq Shortest Path Bridging standard, while also moving ahead with its virtualization offerings.  |
InternetNews July 20, 2009 |
Avaya Grabs Nortel's Enterprise Biz for $475M Disintegration of Nortel continues as it remains under bankruptcy protection.  |
CRM March 2010 Jessica Sebor |
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009.  |
InternetNews May 2, 2005 Jim Wagner |
Avaya Joins Web Services, VoIP Avaya officials want companies to think intelligently about integration to take advantage of telephony advances.  |
CRM April 2006 Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc.  |
InternetNews May 2, 2006 Sean Michael Kerner |
Avaya VoIP Linux Style to The SMB The company isn't 'dumbing down' the apps, but merely making access and deployment SMB-friendly.  |
InternetNews December 18, 2009 |
Avaya Finally Completes Nortel Enterprise Buy It only took six months and facing down opposition in the U.S. and Canada, but Avaya has Nortel's enterprise business.  |
The Motley Fool January 18, 2007 Tom Taulli |
Avaya Calling on the Net Despite its deal for Ubiquity Software, the telecom equipment maker still faces intense competition. Investors, take note.  |
InternetNews June 5, 2007 Clint Boulton |
Equity Firms to Buy Avaya For $8.2B Silver Lake and TPG Capital are the winning bidders in the sweepstakes for the networking giant Avaya.  |
InternetNews March 6, 2006 Ed Sutherland |
Avaya, Spanlink Gear VoIP to The Smaller Set Small and medium-sized businesses comprise more than half the IP telephony market. With that in mind, competitors Avaya and Spanlink Communications are reaching out to branch offices and remote workers with new products and updated services.  |
InternetNews March 11, 2008 Sean Michael Kerner |
Nortel Expands Unified Communications Lineup With Microsoft Continuing alliance between Nortel Networks and Microsoft aims to grow its share organically and by taking from others - including IBM.  |
InternetNews May 2, 2005 Clint Boulton |
Microsoft Cuts Call Times Microsoft has created a Web services software platform, The Customer Care Framework, to make call center operations run more efficiently and cost effectively for service providers.  |
InternetNews June 14, 2005 Colin C. Haley |
Avaya Adds SIP to Call Centers Avaya, a communications software, systems and services company, unveiled improvements to its Internet Protocol call center applications today.  |
CRM February 21, 2012 Leonard Klie |
Avaya Spotlights Healthcare Technology Innovations The company introduces collaboration solutions to improve care coordination, patient interaction, and remote home-based patient care.  |
Entrepreneur June 2004 Mike Hogan |
Together at Last In the near future, phones and computers may be inseparable. What will it mean for your business?  |