MagPortal.com   Clustify - document clustering
 Home  |  Newsletter  |  My Articles  |  My Account  |  Help 
Similar Articles
CRM
March 5, 2013
Leonard Klie
Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options. mark for My Articles similar articles
CRM
November 16, 2010
Koa Beck
Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications. mark for My Articles similar articles
InternetNews
September 16, 2010
Avaya's 'Flare' Brings Context to Collaboration Unified communications platform offers presence information for voice, video and IM availability, so users can see when colleagues are free to chat. mark for My Articles similar articles
CRM
July 12, 2011
Leonard Klie
Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels. mark for My Articles similar articles
InternetNews
March 30, 2009
Alex Goldman
VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental. mark for My Articles similar articles
CRM
November 2015
Donna Fluss
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise mark for My Articles similar articles
CRM
October 2015
Leonard Klie
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot mark for My Articles similar articles
InternetNews
August 1, 2005
David Needle
Avaya Launches Voice Portals for Web Services Voice-enabled applications use company's existing Web services. mark for My Articles similar articles
InternetNews
September 15, 2004
Erin Joyce
Unified Messaging For The Masses Avaya gives customers the ability to more quickly scale up their voice-activated messaging systems. mark for My Articles similar articles
CRM
January 2012
Donna Fluss
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. mark for My Articles similar articles
CRM
November 2014
Donna Fluss
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. mark for My Articles similar articles
InternetNews
September 29, 2010
Avaya Hooks Up With Skype for Enterprise VoIP Enterprise unified communications player Avaya is teaming with Skype to include support for the popular VoIP provider's services in its networking equipment. mark for My Articles similar articles
InternetNews
January 19, 2010
Avaya Outlines Plans for Nortel Integration Avaya lays out integration plan for $900 million acquisition of Nortel Enterprise unit. mark for My Articles similar articles
CRM
December 2011
Aquino & Klie
Oracle to Acquire RightNow Technologies The $1.5 billion deal is part of an aggressive move to offer more cloud solutions, Oracle says. mark for My Articles similar articles
CRM
December 15, 2010
Calabrio Solutions Are Avaya-Compliant The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura. mark for My Articles similar articles
CRM
February 2010
Donna Fluss
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. mark for My Articles similar articles
InternetNews
September 13, 2004
Erin Joyce
IBM Donates Voice Code to Apache IBM and other software players in the voice-enabled sector are making it easier for J2EE developers to add voice interaction to Web applications. Partners such as Avaya are looking to build speech apps that can run on anyone's platform. mark for My Articles similar articles
CRM
March 2011
Donna Fluss
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. mark for My Articles similar articles
CRM
May 2011
Leonard Klie
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time mark for My Articles similar articles
InternetNews
November 16, 2006
Michael Hickins
Avaya Ratchets Up The Race For Mobile Workers Telephony and communications software vendor Avaya said it has agreed to acquire Traverse, a privately-held maker of enterprise mobility applications, for $15 million in cash. mark for My Articles similar articles
InternetNews
August 4, 2005
Erin Joyce
Avaya CEO Likes 'Legacy' Burden CEO Don Peterson says Avaya's roots in the phone business give it an edge over VoIP competitors. It unveiled its latest Voice Portal platform this week, allowing integration of voice and business applications on top of IP-telephony. mark for My Articles similar articles
PHONE+
July 21, 2009
Kelly M. Teal
Avaya Guns for Nortel: What's in Store for Partners? Observers expect product phase-outs. mark for My Articles similar articles
CRM
December 12, 2014
Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks. mark for My Articles similar articles
InternetNews
March 17, 2008
Judy Mottl
Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness. mark for My Articles similar articles
CRM
March 2010
Christopher Musico
The 2010 CRM Service Awards: Service Leaders - Interactive Voice Response Genesys is doing some of the most leading-edge stuff in terms of that dream of marrying IVR with the computer-telephony integration workflow. mark for My Articles similar articles
InternetNews
August 3, 2004
Clint Boulton
Avaya Converges on Spectel Avaya acquired Spectel, which offers audio conferencing applications that integrate with other productivity software suites and wireless tools from a variety of vendors. mark for My Articles similar articles
CRM
April 30, 2013
HP Pairs with Avaya for Cloud Contact Center Solutions New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform. mark for My Articles similar articles
CRM
March 2014
Donna Fluss
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. mark for My Articles similar articles
InternetNews
February 11, 2011
Sean Michael Kerner
Avaya Boosts Collaboration With Avatars With its new web.alive platform, Avaya is offering a novel platform for virtual enterprise collaboration, refreshing a product initiated by Nortel in 2008 mark for My Articles similar articles
InternetNews
December 14, 2005
Erin Joyce
Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones. mark for My Articles similar articles
InternetNews
November 12, 2010
Avaya Names CTO, Unveils Virtualization Plans Avaya taps William Seifert to head its Data Solutions unit, a business the firm bought from bankrupt Nortel, while it outlines a new virtualization strategy. mark for My Articles similar articles
InternetNews
September 19, 2005
Sean Michael Kerner
Avaya Buys Into P2P VoIP Avaya is jumping into the P2P Voice over IP market with the acquisition of Nimcat Networks. mark for My Articles similar articles
The Motley Fool
October 6, 2004
Tom Taulli
Everyone Needs a VoIP Deal With its latest deal, Avaya is making a play for Europe and VoIP. mark for My Articles similar articles
InternetNews
June 10, 2011
Avaya Set to Go Public, Again After over three years as a private company, Avaya is planning a return to the public market. mark for My Articles similar articles
InternetNews
May 29, 2007
Clint Boulton
Is Anyone Calling For Avaya? Rumors that Avaya is for sale fly as Microsoft, Cisco and others yearn to serve unified communications. mark for My Articles similar articles
InternetNews
February 22, 2011
Avaya Supports Shortest Path Bridging Standard Avaya begins implementing the new IEEE 802.1aq Shortest Path Bridging standard, while also moving ahead with its virtualization offerings. mark for My Articles similar articles
InternetNews
July 20, 2009
Avaya Grabs Nortel's Enterprise Biz for $475M Disintegration of Nortel continues as it remains under bankruptcy protection. mark for My Articles similar articles
CRM
March 2010
Jessica Sebor
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009. mark for My Articles similar articles
InternetNews
May 2, 2005
Jim Wagner
Avaya Joins Web Services, VoIP Avaya officials want companies to think intelligently about integration to take advantage of telephony advances. mark for My Articles similar articles
CRM
April 2006
Bailor et al.
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. mark for My Articles similar articles
InternetNews
May 2, 2006
Sean Michael Kerner
Avaya VoIP Linux Style to The SMB The company isn't 'dumbing down' the apps, but merely making access and deployment SMB-friendly. mark for My Articles similar articles
InternetNews
December 18, 2009
Avaya Finally Completes Nortel Enterprise Buy It only took six months and facing down opposition in the U.S. and Canada, but Avaya has Nortel's enterprise business. mark for My Articles similar articles
The Motley Fool
January 18, 2007
Tom Taulli
Avaya Calling on the Net Despite its deal for Ubiquity Software, the telecom equipment maker still faces intense competition. Investors, take note. mark for My Articles similar articles
InternetNews
June 5, 2007
Clint Boulton
Equity Firms to Buy Avaya For $8.2B Silver Lake and TPG Capital are the winning bidders in the sweepstakes for the networking giant Avaya. mark for My Articles similar articles
InternetNews
March 6, 2006
Ed Sutherland
Avaya, Spanlink Gear VoIP to The Smaller Set Small and medium-sized businesses comprise more than half the IP telephony market. With that in mind, competitors Avaya and Spanlink Communications are reaching out to branch offices and remote workers with new products and updated services. mark for My Articles similar articles
InternetNews
March 11, 2008
Sean Michael Kerner
Nortel Expands Unified Communications Lineup With Microsoft Continuing alliance between Nortel Networks and Microsoft aims to grow its share organically and by taking from others - including IBM. mark for My Articles similar articles
InternetNews
May 2, 2005
Clint Boulton
Microsoft Cuts Call Times Microsoft has created a Web services software platform, The Customer Care Framework, to make call center operations run more efficiently and cost effectively for service providers. mark for My Articles similar articles
InternetNews
June 14, 2005
Colin C. Haley
Avaya Adds SIP to Call Centers Avaya, a communications software, systems and services company, unveiled improvements to its Internet Protocol call center applications today. mark for My Articles similar articles
CRM
February 21, 2012
Leonard Klie
Avaya Spotlights Healthcare Technology Innovations The company introduces collaboration solutions to improve care coordination, patient interaction, and remote home-based patient care. mark for My Articles similar articles
Entrepreneur
June 2004
Mike Hogan
Together at Last In the near future, phones and computers may be inseparable. What will it mean for your business? mark for My Articles similar articles