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CRM September 2010 Koa Beck	Call Weighting With ClickFox, Sprint takes an analytical look at its cross-channel customer experience - and saves millions in the process.
The Motley Fool December 31, 2007 Joe Magyer	Dueling Fools: Sprint Bull Rebuttal Sprint may not be operating on all cylinders, but the market has clearly priced those low expectations into Sprint's shares.
The Motley Fool October 31, 2007 Dave Mock	Foolish Forecast: Sprint Nextel's Spinning Wheels In advance of third quarter earnings, analysts expect wireless services provider Sprint to report a slight decline in revenue, and a larger decline in earnings.
The Motley Fool August 2, 2010	Sprint's Hidden Upside Sprint Nextel reported earnings last week, and one of the big points of the conference call was what CEO Dan Hesse called a "two-and-a-half-year companywide obsession" with customer satisfaction.
The Motley Fool May 1, 2007 Dave Mock	Foolish Forecast: Sprint Nextel's Turnaround Attempt The wireless services provider is set to report its first-quarter 2007 earnings. Investors, here is what you can expect to see.
BusinessWeek February 21, 2008 Spencer E. Ante	Sprint's Wake-Up Call Reversing a miserable service reputation after the Nextel merger will be key to the company's turnaround.
InternetNews November 7, 2008 Judy Mottl	Sprint Struggles to Keep Pace With Rivals With Sprint still losing money, market share and subscribers, CEO Dan Hesse was blunt this morning in admitting the No. 3 wireless carrier in the U.S. has much to do to correct its trajectory.
Bank Technology News August 2008 Glen Fest	First-Call Resolution Becomes Imperative BNY Mellon's Shareowner Services division is among a small number of call centers that have begun to take seriously the need to dive deep into the matter of first-call resolution.
The Motley Fool August 6, 2007 Dave Mock	Foolish Forecast: How Now, Sprint Nextel? The wireless services provider will call in to report second-quarter earnings shortly. Investors, here is what you can expect to see.
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
CRM September 2007 Ian Jacobs	Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
CRM November 2012 Leonard Klie	The New Measure of Customer Service Success Why some traditional performance metrics are wrong and what you need to evaluate now.
The Motley Fool May 5, 2009 Anders Bylund	Sprint: More Money, More Problems? Sprint is losing subscribers -- but rolling in beautiful cash, and it has a few tricks up its sleeve.
The Motley Fool August 7, 2008 Dave Mock	Sprint Nextel Teases and Torments While some metrics did show improvements, there's still more pain in store before any significant turnaround occurs.
Bank Technology News March 2007 Edmund V. Tribue	Call Centers Make or Break Relationships Bank service centers have become a crucial arena for managing customers' overall experience.
InternetNews July 29, 2009	Sprint Sees Wider Loss as Palm Pre Ramps Up Sprint sees wider second -quarter loss, but subscriber exodus narrows.
CRM August 26, 2011 Rajaram & Manasa	The Next Frontier in Call Center Analytics Investing in operations is not enough. Ideally, companies would invest unlimited funds into ensuring that each and every customer receives a personal, efficient call center experience.
The Motley Fool August 9, 2007 Dave Mock	Sprint Nextel Sputters Along Sprint Nextel's latest earnings report indicates that while this wireless business has been making progress toward regaining operational performance, it still needs a tune-up.
PHONE+ March 2, 2010 Cara Sievers	Q&A With Sprint Channel Chief Jaime Jones During the last restructuring, we saw an excellent opportunity to more closely align our channels to improve integration, increase growth and gain efficiencies.
InternetNews November 14, 2008 Judy Mottl	Sprint Asking for Layoff Volunteers Sprint is trying to reduce costs and the size of its labor force with a voluntary employee layoff program and a slew of operational reductions.
CRM March 1, 2006 Marshall Lager	Compensation Problems? Please Hold for Callidus Sprint rings up experts to revamp its commission payment system. Switching to Callidus TrueComp enabled the company to complete 26 consecutive submissions successfully and on time.
InternetNews December 18, 2007	Sprint Taps Embarq Head as New CEO Sprint Nextel on Tuesday named the head of Embarq Corp, its fixed-line spin-off, as its chief executive, hoping the telecom industry veteran can turn the No. 3 U.S. mobile service provider around.
InternetNews October 29, 2009	Sprint Q3: Customer Exodus Continues The nation's third-largest carrier is still struggling as it reports a wider loss for the quarter.
The Motley Fool August 16, 2011 Dan Radovsky	How Can Sprint Be Rated "Outperform"? I just have to scratch my head at analysts' ratings.
InternetNews February 17, 2005	Sprint Signs Up Convergys Sprint has signed a multi-million-dollar contract with human resources outsourcer Convergys. The agreement will bring voice and data onto a single platform for Convergys' call centers and data centers.
The Motley Fool May 1, 2006 Tarek Sultani	Sprinting to the Wrong Customers Despite adding 1.3 million subscribers, Sprint's income managed to fall. Investors, this company doesn't look like it will be an attractive prospect for the next few years.
InternetNews February 19, 2009 Judy Mottl	Sprint Posts $1.6B Loss As Subs Exit Third-place carrier Sprint is banking on Palm Pre to stem subscriber drain.
CRM May 2008 Barton Goldenberg	Is Your Contact Center Built for Multichannel Customers? The boom in self-service doesn't mean your agents are off the hook.
The Motley Fool January 18, 2008 Dave Mock	Sprint Nextel: More Pain, No Gain Sprint Nextel prepares investors for a bad quarter; the company preannounces subscriber losses, as well as a round of layoffs and retail shop closings aimed to cut costs.
CRM January 2004 Jason Compton	The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?
The Motley Fool June 29, 2007 Dave Mock	Top or Flop: Sprint's Midyear Update Sprint Nextel's stock isn't beaten down enough to make it an attractive turnaround play. The market has already been buying into the story over the last few months, which seems a little early, as the company still faces formidable competition.
The Motley Fool December 31, 2007 Joe Magyer	Dueling Fools: Sprint Nextel Bull Should investors see Sprint's turnaround gain traction, not only would they observe rising profits and cash flows, but they'd see multiple expansion to boot.
The Motley Fool February 3, 2004 Alyce Lomax	Sprint's Wireless Wild Card As wireless loss widens, Wall Street expects a deal with IBM.
InternetNews August 22, 2006 Ed Sutherland	Sprint 'Change' Cuts COO CEO Forsee to assume duties as part of Sprint Nextel's restructuring efforts.
CRM January 25, 2013 Leonard Klie	Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
The Motley Fool August 6, 2010	Is Sprint a Value Investor's Dream? Last week Sprint released earnings, and the story was the same as usual: high cash flow while customers slowly bled away.
The Motley Fool April 28, 2011 Tim Beyers	Did Sprint Just Become Telecom's Best Buy? The numbers are better than they've been in a while.
InternetNews December 8, 2005	Sprint Nextel Consulting Unit Takes Flight Wireless provider Sprint Nextel has officially launched a consulting arm with its new subsidiary called Sprint Enterprise Mobility. The division will focus on servicing large business and government customers.
InternetNews January 26, 2009 Judy Mottl	Sprint Slashes 8,000 Jobs Cost-cutting efforts expected to save Sprint $1.2B in 2009.
The Motley Fool May 2, 2007 Dave Mock	Sprint Nextel Says "Hold, Please" The wireless carrier attempted to cast a positive light on the future as it reported first-quarter earnings that didn't exactly muster a lot of enthusiasm. Investors, take note.
The Motley Fool December 31, 2007 Dave Mock	Dueling Fools: Sprint Nextel Bear Spectrum troubles, defections, and a new CEO? It might be best for investors to look elsewhere.
New Architect December 2002 Amit Asaravala	How Can I Help You? Sprint's Claire is a representative who never sleeps. According to representatives at Sprint PCS, the Kansas City, Missouri-based company has been able to resolve 10 percent more customer service calls since Claire took over. So who is this Wonder Woman? She's a software program.
InternetNews January 24, 2008	Sprint's CFO, Execs Headed For Exit Sprint Nextel announces that Chief Financial Officer Paul Saleh and two other top executives would leave the company in a new management shake-up as the No. 3 U.S. mobile service grapples with subscriber declines.
The Motley Fool October 10, 2011 Anders Bylund	Sprint Just Signed Its Own Death Certificate Is Sprint's drastic and expensive change of tactics what it looks like?
The Motley Fool December 31, 2007 Dave Mock	Dueling Fools: Sprint Bear Rebuttal Will things will get worse before they get better for investors in this wireless giant?
The Motley Fool October 29, 2004 Bill Mann	King, Knave, or Village Idiot? Troubled King Pharmaceuticals' latest accounting woes threaten to scuttle its merger with Mylan.
InternetNews January 13, 2004 Kevin Newcomb	VeriCenter Snaps Up Sprint Data Centers The Houston-based managed hosting provider has won a battle for market share upon Sprint's exit from the arena.
InternetNews October 24, 2008 Kenneth Corbin	Sprint CEO Claims Pole Position in Race to 4G Sprint CEO Dan Hesse looks to fast-track WiMAX roll-out with a little help from the feds while dodging the Net-neutrality bullet - and hints at company's Android plans.
The Motley Fool March 22, 2011 Tim Beyers	How AT&T Is Helping Clearwire As its rivals get bigger, Sprint needs to move faster.
PC Magazine September 21, 2004 Sascha Segan	Sprint PCS Vision Multimedia Phone MM-A700 by Samsung Overly compressed video content and miniscule memory make for a less-than-compelling multimedia experience.