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Bank Systems & Technology November 3, 2009 Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.  |
Bank Systems & Technology August 30, 2010 Matt Gunn |
First Horizon's Bruce Livesay: Growing Against the Grain First Horizon CIO Bruce Livesay found opportunity amid the financial crisis to position his bank for tomorrow.  |
Bank Director 3rd Quarter 2010 Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?  |
Bank Systems & Technology July 22, 2007 Peggy Bresnick Kendler |
Bank Execs Discuss ATM Technology Developments ATMs Technology developments and functionality enhancements, as well as emerging global economies, offer opportunities for ATM advancement.  |
Bank Systems & Technology December 28, 2008 |
The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies.  |
Bank Systems & Technology July 1, 2005 Maria Bruno-Britz |
Branch In a Box As financial technology matures, banks are beginning to reevaluate the manner in which they utilize their ATMs. As a result, the ATMs of the future will provide users with a much richer banking experience than ever before.  |
Bank Technology News January 2002 Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...  |
Bank Systems & Technology November 1, 2006 Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.  |
Bank Systems & Technology August 24, 2006 Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.  |
Bank Systems & Technology December 28, 2009 Maria Bruno-Britz |
Banks Planning Flexible IT Budgets for 2010 As banks budget for their 2010 IT spending, it's anyone's guess as to which projects will suffer in order to account for the slew of pending regulations due from Washington. But bright spots exist in risk/security, treasury services and M&A integration.  |
CRM December 2013 Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers.  |
Bank Systems & Technology May 21, 2007 Katherine Burger |
Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.  |
U.S. Banker August 2010 Rob Garver |
A Matter of Convenience A Virginia community bank is using an old-school tactic -- free ATM withdrawals -- to win over a new generation of customers.  |
U.S. Banker December 2010 Glen Fest |
Mobile Banking Lite It's cheaper and easier to offer mobile banking now that hosted services are available, and many small institutions are jumping in.  |
U.S. Banker September 2010 Glen Fest |
Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.  |
Bank Technology News July 2009 Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.  |
Insurance & Technology September 7, 2010 Lisa Valentine |
Redefining a Great Customer Experience It isn't just about speed anymore. Today, financial services firms aiming to provide a quality customer experience have to revamp processes, support multichannel communications and -- most critically - actually talk to the customer.  |
Bank Systems & Technology November 4, 2003 Ivan Schneider |
Channel Surfing With an aim toward taking the pulse of the industry, we spoke with innovators at all manner of financial institutions, from the corner credit union to the multi-state regional giant.  |
Bank Technology News August 2010 John Adams |
BECU Gets New insight into its ATMS When members of Boeing Employees Credit Union visit the institution in person, chances are they're using an ATM. The airplane manufacturer's 650,000-member credit union only has two branches, putting ATMs in the pilot's seat when it comes to customer experience.  |
The Motley Fool September 25, 2007 Rich Smith |
Quick Take: First Horizon Limits Its Horizons First Horizon decides to retrench in its home market of Tennessee, focusing on its First Tennessee brand, and has successfully negotiated the sale of all 34 of its First Horizon bank branches.  |
CRM March 27, 2015 Pam Plyler |
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers.  |
Bank Systems & Technology August 8, 2008 Maria Bruno-Britz |
Bruce Livesay Takes Helm of Revamped First Horizon IT Team First Horizon has completed a total overhaul of its top technology office. In addition to the appointment of two new deputy CIOs, Auzzie Kennedy Brown and Randall Carrier, the Memphis-based bank also hired a new CIO, Bruce Livesay.  |
CRM March 9, 2012 Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry.  |
U.S. Banker November 2001 Mark Bruno |
First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...  |
PHONE+ May 22, 2009 Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year.  |
Bank Technology News December 2009 Steve Bills |
BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.  |
Bank Technology News August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.  |
Bank Systems & Technology June 2, 2004 Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.  |
Bank Technology News March 2010 Karen Epper Hoffman |
ATMs Get More Connected Automated teller machines may no longer be the one-trick pony of banking.  |
CRM July 2014 Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM.  |
Bank Systems & Technology May 16, 2008 Paula Damiano |
ATMs Add New Functionalities Many banks are enhancing their ATMs with new functionalities, turning them into relationship-building tools rather than cash dispensers.  |
Bank Technology News May 2010 Daniel Wolfe |
Not Your Grandson's Internet As Fidelity Investments found out, silos and the Web are hardly chocolate and peanut butter when it comes to how well they go together for users.  |
Bank Systems & Technology July 7, 2010 Matt Gunn |
First Tennessee to Build Data Center, Add IT Jobs Memphis, Tenn.-based First Tennessee Bank will begin in-house management of its computer technology infrastructure, including all servers and its mainframe.  |
Bank Systems & Technology November 1, 2006 Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.  |
U.S. Banker May 2010 Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.  |
Search Engine Watch March 27, 2007 John Tawadros |
Data Mining: The Heart of Analysis, Part 2 It's important to remember that paid search not only influences other channels, but is influenced by other marketing channels as well.  |
CRM October 2014 Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival.  |
CRM December 2012 Leonard Klie |
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels.  |
CRM February 2008 Barton Goldenberg |
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM?  |
CRM October 2015 Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience  |
CRM May 2005 Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.  |
U.S. Banker June 2007 Keith Lewis |
Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone.  |
Information Today August 24, 2009 |
SirsiDynix Horizon 7.5 and Horizon Information Portal 3.20 Released SirsiDynix, a provider of library automation technology, announced the release of SirsiDynix Horizon 7.5 and Horizon Information Portal 3.20.  |
The Motley Fool September 1, 2011 Shubh Datta |
1 Regional Bank Shareholders Will Like First Horizon posted strong earnings on the back of falling provisions for bad loans.  |
Bank Technology News March 2010 Daniel Wolfe |
Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice.  |
HBS Working Knowledge June 12, 2006 Rangan & Bell |
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy.  |
BusinessWeek May 1, 2006 Tom Lowry |
From Vanilla To Full Metal Racket Clear Channel is racing into the Digital Age with an array of high-def niche channels.  |
The Motley Fool January 26, 2010 Dayana Yochim |
Stop Robbing Your Own Bank Account You might be surprised how handsomely you're tipping your financial institution to babysit your cash.  |
Bank Systems & Technology February 1, 2007 Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.  |
PHONE+ September 16, 2009 Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience.  |