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Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. mark for My Articles similar articles
Bank Systems & Technology
August 30, 2010
Matt Gunn
First Horizon's Bruce Livesay: Growing Against the Grain First Horizon CIO Bruce Livesay found opportunity amid the financial crisis to position his bank for tomorrow. mark for My Articles similar articles
Bank Director
3rd Quarter 2010
Jack Milligan
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? mark for My Articles similar articles
Bank Systems & Technology
July 22, 2007
Peggy Bresnick Kendler
Bank Execs Discuss ATM Technology Developments ATMs Technology developments and functionality enhancements, as well as emerging global economies, offer opportunities for ATM advancement. mark for My Articles similar articles
Bank Systems & Technology
December 28, 2008
The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies. mark for My Articles similar articles
Bank Systems & Technology
July 1, 2005
Maria Bruno-Britz
Branch In a Box As financial technology matures, banks are beginning to reevaluate the manner in which they utilize their ATMs. As a result, the ATMs of the future will provide users with a much richer banking experience than ever before. mark for My Articles similar articles
Bank Technology News
January 2002
Joseph McKendrick
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Nancy Feig
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. mark for My Articles similar articles
Bank Systems & Technology
August 24, 2006
Phil Britt
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. mark for My Articles similar articles
Bank Systems & Technology
December 28, 2009
Maria Bruno-Britz
Banks Planning Flexible IT Budgets for 2010 As banks budget for their 2010 IT spending, it's anyone's guess as to which projects will suffer in order to account for the slew of pending regulations due from Washington. But bright spots exist in risk/security, treasury services and M&A integration. mark for My Articles similar articles
CRM
December 2013
Leonard Klie
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. mark for My Articles similar articles
Bank Systems & Technology
May 21, 2007
Katherine Burger
Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs. mark for My Articles similar articles
U.S. Banker
August 2010
Rob Garver
A Matter of Convenience A Virginia community bank is using an old-school tactic -- free ATM withdrawals -- to win over a new generation of customers. mark for My Articles similar articles
U.S. Banker
December 2010
Glen Fest
Mobile Banking Lite It's cheaper and easier to offer mobile banking now that hosted services are available, and many small institutions are jumping in. mark for My Articles similar articles
U.S. Banker
September 2010
Glen Fest
Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do. mark for My Articles similar articles
Bank Technology News
July 2009
Michael Sisk
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. mark for My Articles similar articles
Insurance & Technology
September 7, 2010
Lisa Valentine
Redefining a Great Customer Experience It isn't just about speed anymore. Today, financial services firms aiming to provide a quality customer experience have to revamp processes, support multichannel communications and -- most critically - actually talk to the customer. mark for My Articles similar articles
Bank Systems & Technology
November 4, 2003
Ivan Schneider
Channel Surfing With an aim toward taking the pulse of the industry, we spoke with innovators at all manner of financial institutions, from the corner credit union to the multi-state regional giant. mark for My Articles similar articles
Bank Technology News
August 2010
John Adams
BECU Gets New insight into its ATMS When members of Boeing Employees Credit Union visit the institution in person, chances are they're using an ATM. The airplane manufacturer's 650,000-member credit union only has two branches, putting ATMs in the pilot's seat when it comes to customer experience. mark for My Articles similar articles
The Motley Fool
September 25, 2007
Rich Smith
Quick Take: First Horizon Limits Its Horizons First Horizon decides to retrench in its home market of Tennessee, focusing on its First Tennessee brand, and has successfully negotiated the sale of all 34 of its First Horizon bank branches. mark for My Articles similar articles
CRM
March 27, 2015
Pam Plyler
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. mark for My Articles similar articles
Bank Systems & Technology
August 8, 2008
Maria Bruno-Britz
Bruce Livesay Takes Helm of Revamped First Horizon IT Team First Horizon has completed a total overhaul of its top technology office. In addition to the appointment of two new deputy CIOs, Auzzie Kennedy Brown and Randall Carrier, the Memphis-based bank also hired a new CIO, Bruce Livesay. mark for My Articles similar articles
CRM
March 9, 2012
Scott Kolman
The Future of Customer Contact What smart devices mean for the call center industry. mark for My Articles similar articles
U.S. Banker
November 2001
Mark Bruno
First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies... mark for My Articles similar articles
PHONE+
May 22, 2009
Cara Sievers
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. mark for My Articles similar articles
Bank Technology News
December 2009
Steve Bills
BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person. mark for My Articles similar articles
Bank Technology News
August 2006
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. mark for My Articles similar articles
Bank Systems & Technology
June 2, 2004
Steven Marlin
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. mark for My Articles similar articles
Bank Technology News
March 2010
Karen Epper Hoffman
ATMs Get More Connected Automated teller machines may no longer be the one-trick pony of banking. mark for My Articles similar articles
CRM
July 2014
Barton Goldenberg
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. mark for My Articles similar articles
Bank Systems & Technology
May 16, 2008
Paula Damiano
ATMs Add New Functionalities Many banks are enhancing their ATMs with new functionalities, turning them into relationship-building tools rather than cash dispensers. mark for My Articles similar articles
Bank Technology News
May 2010
Daniel Wolfe
Not Your Grandson's Internet As Fidelity Investments found out, silos and the Web are hardly chocolate and peanut butter when it comes to how well they go together for users. mark for My Articles similar articles
Bank Systems & Technology
July 7, 2010
Matt Gunn
First Tennessee to Build Data Center, Add IT Jobs Memphis, Tenn.-based First Tennessee Bank will begin in-house management of its computer technology infrastructure, including all servers and its mainframe. mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Phil Britt
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. mark for My Articles similar articles
U.S. Banker
May 2010
Matthew De Paula
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. mark for My Articles similar articles
Search Engine Watch
March 27, 2007
John Tawadros
Data Mining: The Heart of Analysis, Part 2 It's important to remember that paid search not only influences other channels, but is influenced by other marketing channels as well. mark for My Articles similar articles
CRM
October 2014
Barton Goldenberg
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. mark for My Articles similar articles
CRM
December 2012
Leonard Klie
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. mark for My Articles similar articles
CRM
February 2008
Barton Goldenberg
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM? mark for My Articles similar articles
CRM
October 2015
Leonard Klie
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience mark for My Articles similar articles
CRM
May 2005
Coreen Bailor
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. mark for My Articles similar articles
U.S. Banker
June 2007
Keith Lewis
Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone. mark for My Articles similar articles
Information Today
August 24, 2009
SirsiDynix Horizon 7.5 and Horizon Information Portal 3.20 Released SirsiDynix, a provider of library automation technology, announced the release of SirsiDynix Horizon 7.5 and Horizon Information Portal 3.20. mark for My Articles similar articles
The Motley Fool
September 1, 2011
Shubh Datta
1 Regional Bank Shareholders Will Like First Horizon posted strong earnings on the back of falling provisions for bad loans. mark for My Articles similar articles
Bank Technology News
March 2010
Daniel Wolfe
Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice. mark for My Articles similar articles
HBS Working Knowledge
June 12, 2006
Rangan & Bell
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy. mark for My Articles similar articles
BusinessWeek
May 1, 2006
Tom Lowry
From Vanilla To Full Metal Racket Clear Channel is racing into the Digital Age with an array of high-def niche channels. mark for My Articles similar articles
The Motley Fool
January 26, 2010
Dayana Yochim
Stop Robbing Your Own Bank Account You might be surprised how handsomely you're tipping your financial institution to babysit your cash. mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Kere Lewis
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. mark for My Articles similar articles
PHONE+
September 16, 2009
Lynn McCullough
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. mark for My Articles similar articles