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U.S. Banker May 2011 Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.  |
U.S. Banker May 2010 Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.  |
U.S. Banker August 2010 Alan Kline |
Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.  |
U.S. Banker September 2010 Glen Fest |
Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.  |
Bank Director 3rd Quarter 2010 Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?  |
Bank Technology News December 2003 Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.  |
Bank Systems & Technology May 1, 2006 Phil Britt |
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.  |
U.S. Banker January 2010 Darryl Demos |
Bank Branches: The Changing Nature of Work and Workers In today s changing times, banks will need to evaluate and evolve their branch workforce strategies to meet not only the changing needs and interaction preferences of their customers, but also the flexibility requirements of the available labor pool.  |
U.S. Banker July 2010 Marissa Fajt |
Overdraft Outlier With hundreds of branches in Wal-Mart stores, Woodforest relies heavily on overdraft fees for its racy performance. Will the regulatory crackdown be a speed bump or a roadblock?  |
Bank Technology News August 2010 Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.  |
U.S. Banker November 2010 Alan Kline |
Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.  |
U.S. Banker December 2001 John Hackett |
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...  |
Bank Technology News November 2009 John Adams |
Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.  |
Bank Systems & Technology November 1, 2006 Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.  |
Bank Technology News July 2009 Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.  |
Bank Technology News July 2006 John Adams |
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?  |
Bank Technology News December 2009 Steve Bills |
BBVA Branches Into Video Customers may soon be talking to a screen at the branch - instead of a person.  |
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz |
Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.  |
Bank Technology News June 2007 John Adams |
Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs  |
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz |
Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.  |
Bank Systems & Technology November 4, 2003 Ivan Schneider |
Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.  |
Bank Technology News January 2007 John Adams |
Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms.  |
Bank Systems & Technology June 24, 2008 Paula Damiano |
IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security.  |
Bank Technology News August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.  |
Bank Systems & Technology June 2, 2004 Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.  |
Bank Systems & Technology March 31, 2005 Phil Britt |
Higher Education Hooking customers at a young age is a sure way to build future business. WSFS Bank, a subsidiary of WSFS Financial Corp. saw an opportunity to capture the business of students at the University of Delaware by providing low-cost remote channels for most of their banking needs.  |
Bank Technology News August 2009 Michael Sisk |
Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches.  |
BusinessWeek June 23, 2011 Dakin Campbell |
JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.  |
FDIC FYI July 9, 2004 |
Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.  |
Fast Company May 2002 Chuck Salter |
Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers...  |
Bank Technology News April 2009 John Adams |
Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.  |
Bank Systems & Technology April 6, 2009 Orla O'Sullivan |
Internet Banks Poised to Prosper Amid Crisis As consumers seek the best rates and banks look to cut costs, direct banks will enjoy a surge in deposits, and branch traffic will stagnate, TowerGroup predicts.  |
Bank Systems & Technology October 28, 2004 Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.  |
Registered Rep. February 4, 2003 David A. Gaffen |
Complexing Issue: Morgan Stanley Creating Bunches of Branches Morgan Stanley is requiring that an increasing number of its branch office managers begin producing. The move is an outgrowth of its office "complexing" strategy, which groups together multiple branches under a single manager.  |
Bank Technology News July 2011 Michael Sisk |
Umpqua Keeps Testing New Ideas Umpqua has a solid track record of branch innovation dating to the late 1990s.  |
Bank Technology News November 2010 Sean Sposito |
Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.  |
The Motley Fool February 25, 2011 Zeeshan Siddique |
Can We Bank on American Banks? Is the grass really greener here?  |
U.S. Banker January 2011 Steve Garmhausen |
Taking the Bank to the Workplace Comerica and other regional players are stepping up marketing efforts to large companies in hopes of winning over more of their employees.  |
Finance & Development March 2011 Oshima & Chan |
Branching Out Access to basic financial services in low-income countries is growing.  |
Bank Technology News July 2011 John Adams |
Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location.  |
Bank Technology News May 2007 Glen Fest |
Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers.  |
Bank Technology News July 2011 John Adams |
Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location.  |
Entrepreneur December 2004 Mark Henricks |
Working It Good news for entrepreneurs who need help but aren't ready to hire full-time employees: The number of people working part time is going up.  |
U.S. Banker August 2010 Podrebarac & Ortiz |
Getting Back to Growth by Managing Costs Banks must pull costs out of areas that are not central to their mission and put the savings into capabilities that customers care about.  |
Bank Systems & Technology January 13, 2004 Deena M. Amato-McCoy |
Vineyard Aids Wildfire Communities with Mobile Banking Vineyard Bank purchases and equips two mobile branch vehicles for quick banking transactions.  |
U.S. Banker December 2006 Glen Fest |
Layoffs: Pink Slips Abound in '06, But Next Year May Improve Although 19,000-plus employees were laid off at Washington Mutual, PNC Financial, Ameriquest and Countrywide Financial this year, financial industry analysts and consultants predict pink slips will be a rarity in 2007.  |
U.S. Banker January 2003 John Engen |
The Caffeine In Commerce Commerce Bancorp CEO Vernon Hill is laughing his head off these days. why not? His bank is an investor's dream and a rival's nightmare. Welcome to the big apple.  |
U.S. Banker July 2007 Glen Fest |
Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction.  |
U.S. Banker April 2011 Rockwell Clancy |
Lessons to Grow On Even as many of the challenges of the financial crisis have subsided, new challenges for retail bankers have emerged, such as lower deposit growth, increased attrition, and intensified shopping by consumers.  |
Bank Director 2nd Quarter 2011 Chris Costanzo |
Using Technology To Drive Profitability Slack loan demand and a flat yield curve are making it difficult for banks to grow revenues, but smart use of technology can overcome those obstacles.  |