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Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
The Motley Fool January 20, 2011 Dayana Yochim	Your Bank's Latest Fee Shakedown Even a high average balance won't help you escape big banks' latest round of fee increases.
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
The Motley Fool November 7, 2011 Morgan Housel	Goodbye, Debit Card Fees. What's Next? Still no free lunches in banking.
The Motley Fool March 25, 2011 Morgan Housel	Why Banks Are Suddenly Charging So Much for Checking Big banks from Bank of America to JPMorgan Chase to Citigroup have either raised, or are proposing to raise, fees on checking accounts.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
U.S. Banker March 2010 Charles Keenan	In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
The Motley Fool March 4, 2008 Mary Dalrymple	How to Waste $36 Billion Consumers with checking and savings accounts squandered away $36 billion in fees in 2006.
Bank Systems & Technology January 26, 2010 Penny Crosman	Online Banking Customers Expect Fast Website Performance, Survey Finds 57% expect bank websites to load in two seconds or less.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
Bank Technology News June 2004 Holly Sraeel	If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Technology News August 2010 Daniel Wolfe	Want Paper? BofA Says Pay Up. Bank of America is charging some customers to receive their monthly statement in the mail, the industry's most aggressive move yet to encourage paperless banking.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
The Motley Fool June 21, 2010 Dan Caplinger	Tell Big Banks to Take a Hike Take away free checking? Fine -- take away your business.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
The Motley Fool November 14, 2011 Morgan Housel	Here Come the New Bank Fees Careful what you wish for. What's been lauded as a big win for consumers may have actually pushed them back to square one.
The Motley Fool June 12, 2007 John Rosevear	Checking Out Checking Accounts How to steer clear of "free checking" pitfalls.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Technology News July 2006 John Adams	Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus?
Bank Systems & Technology March 3, 2009 Maria Bruno-Britz	Fifth Third is Awarded Two-Character Mobile Domain Name Fifth Third Bank is one of the first companies to receive a two-character mobile Internet address, something it says will help retain consistency between its Web and mobile banking channels.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
The Motley Fool July 28, 2010 Selena Maranjian	Watch Out for These Sneaky Banks The recently passed financial reform bill will rein in some corporate excess, but don't breathe too easy. Companies will likely find other ways to make up for what they've lost.
Bank Technology News March 2005 John Adams	Choice and Consequence The Internet and call center are the branch's remote and, at times, impersonal second cousins, but make them second fiddle at your peril. A customer's descent into automation hell can be the difference between a better relationship and a lost one.
Bank Technology News May 2003 Mark Bruno	The Anatomy of an Anomaly How a traditional institution like Bank Of America is making huge waves in the internet banking business.
The Motley Fool November 7, 2011 Molly McCluskey	Thousands Vote With Their Feet, Say Goodbye to Big Banks Banks' reversal on fees not enough to keep customers happy.
Bank Technology News February 2009 Michael Sisk	Online Banking Lessons From Canada Consumer adoption of Web banking has been a major success story in Canada, leading some to wonder if that success can be duplicated south of the border.
The Motley Fool January 19, 2007 Dan Caplinger	Banks Need Your Fees The best way to avoid fees is to make sure you understand what fees your bank charges for certain transactions or activities before you need them.
The Motley Fool September 18, 2007 Dayana Yochim	Stop Robbing Your Own Bank Account Surcharges, maintenance fees, courtesy services, setup costs -- what banks charge consumers these days gives new meaning to the phrase "bank heist." Here's how you can save on bank fees.
U.S. Banker September 2008 Rebecca Sausner	Learning to Monetize Mobile In The Land Down Under There's no shortage of hype surrounding mobile banking, and there is even some impressive early consumer adoption. But what's been sorely lacking in U.S. deployments is a revenue model.
Bank Technology News January 2010 Michael Sisk	Gut Instinct Meets Analytics Brian Coakley, CIO of North Country Savings Bank, says using electronic channels to drive down costs and boost customer convenience is all well and good, but as a community bank we need to make sure we move the right people to the electronic channel; but not everyone all the time.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Technology News February 2010 John Adams	CU Pushes Twitter Banking Vantage Credit Union is among the first financial institutions to use Twitter to deliver services beyond very basic customer-service interaction.
Bank Technology News August 2008 Rebecca Sausner	Banks Down Under Monetize Mobile What's been sorely lacking in U.S. deployment of mobile banking is a revenue model; so far, the channel's been a money pit for the institutions leading the charge on implementations. Now banks look to New Zealand for a business model.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Systems & Technology November 4, 2003 Cynthia Ramsaran	Online Banking Comes of Age By keeping up to date with demands from online customers, banks finally are seeing increases in Internet traffic.
U.S. Banker June 2010 Matthew de Paula	Opt In Starts With Reaching Out Contacting customers early and often is the key to getting them to understand their options for overdraft protection.
The Motley Fool September 7, 2005	How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips.
Bank Systems & Technology June 23, 2008 Paula Damiano	New Javelin Study Finds Untapped Market for Mobile Banking There is a vast untapped market of potential mobile bankers, and banks may be missing out on a huge opportunity by targeting m-banking services only at online banking users.
Bank Systems & Technology March 10, 2010 Penny Crosman	BofA to Block Debit Card Overdrafts Good news for customers who inadvertently overdrew and were charged $39 a day.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
U.S. Banker January 2010 Marian Raab	The Other Underbanked Bank of America, TD Bank and others are devising ways to move entrepreneurs hiding out in retail platforms into more profitable relationships.
Bank Systems & Technology January 5, 2009 Maria Bruno-Britz	Personal Finance Tools Bring New Value to Online Channel With all the buzz around mobile banking, it's sometimes easy to forget about online banking. But banks are breathing new life into the channel with personal financial management tools.
The Motley Fool November 3, 2011 Morgan Housel	How Successful Will Bank Transfer Day Be? Consumers might switch to credit unions where they get better service and lower fees, and for-profit banks might stem some of the rampant deposit growth and unprofitable customers that have been crimping profits. If only more protests could work this well.