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IndustryWeek August 18, 2010 Ebert & Natarajan |
Rebalancing Quality Priorities Many companies are susceptible to costly quality issues, as the recent Toyota crisis demonstrated. To reenergize their quality focus, companies should manage quality as a customer experience, address quality issues with sophisticated risk management approaches  |
U.S. Banker January 2010 Eugene Ludwig |
A Three-Step Approach to Repairing the Industry's Image The disconnect between Wall Street and Main Street has tarnished the reputation of banking generally and made it harder for the industry to collaborate with the government.  |
HBS Working Knowledge October 8, 2008 John P. Kotter |
Book Excerpt: A Sense of Urgency Our excerpt describes how leaders might skillfully transform a crisis into an organizational motivator for the better.  |
CIO January 27, 2011 Kim S. Nash |
Risk Management: A CIO's Strategic Role CIOs have a unique responsibility to identify the systems and data that executives need to manage through a crisis or make decisions in times of rapid change.  |
CFO April 15, 2012 Alix Stuart |
How to Direct a Risk Team CFOs are playing a bigger role in risk management. To succeed, they have to assemble and lead the right cast and crew.  |
Finance & Development September 2009 Atish R. Ghoshet et al. |
Anticipating the Next Crisis THE current global financial turmoil has rekindled the interest of both policymakers and the general public in early warning systems to anticipate future financial crises. But what alarms can such systems realistically sound?  |
CRM January 1, 2007 Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.  |
Insurance & Technology January 29, 2009 Craig Bedell |
Overcoming Barriers to Integrated Risk Management In a market environment where competition, globalization, market volatility and structural change are increasing, insurance companies need to manage their risks and service even better and with greater transparency.  |
Insurance & Technology April 15, 2010 Anthony O'Donnell |
Demand for Sophisticated Risk Management Capabilities Increasing Senior executives of many financial services enterprises, including insurance companies, now must rethink how they manage risk and, in particular, how they use predictive modeling to justify the risks that they take.  |
Insurance & Technology August 22, 2010 Andy Scurto |
An Agile Approach To make an agile implementation work, the selected system capabilities must be sophisticated enough to enable the claims organization to transform to a quality-consistent, customer service team focus.  |
Financial Planning November 1, 2009 Glenn G. Kautt |
Now or Never Finding opportunity in crisis and dealing with naysayers are necessary for any competitive organization.  |
HBS Working Knowledge October 13, 2009 Martha Lagace |
7 Lessons for Navigating the Storm Leading in crisis requires a combination of skills and behaviors -- personal and professional -- that can be mastered, says HBS professor Bill George. in his book, 7 Lessons for Leading in Crisis.  |
CFO July 15, 2010 Celina Rogers |
Learning Too Much from History? Companies need to take a more forward-looking approach to risk, a study suggests.  |
National Defense February 2014 Jay B. Stephens |
Companies Need Sound Governance In publicly-traded aerospace and defense companies, strong internal controls in an organization -- especially in business units far from the mother ship -- are essential to transparency and process fidelity.  |
Finance & Development December 1, 2008 Ingves & Lind |
Stockholm Solutions A crucial lesson from the Nordic experience is the need for prominent state involvement in crisis resolution.  |
CFO July 15, 2010 |
Know Your Levers Readers comment on working capital, the euro, investing cash, and more.  |
Insurance & Technology November 5, 2008 Jody Westby |
Building an Enterprise Security Program Key to Managing Risks Insurance companies are particularly vulnerable to cyber risks because they house so much sensitive data.  |
HBS Working Knowledge April 12, 2010 Martha Lagace |
One Report: Better Strategy through Integrated Reporting Stakeholders expect it. And smart companies are doing it: integrating their reporting of financial and nonfinancial performance in order to improve sustainable strategy.  |
CFO June 1, 2003 Russ Banham |
Fear Factor Sarbanes-Oxley offers one more reason to tackle enterprise risk management. Although the act doesn't say anything about better risk management, more robust risk-reporting would seem to provide more assurance to anxious audit committees, and to CEOs and CFOs who must now certify financial statements.  |
Insurance & Technology October 5, 2006 |
Preparing for the Unknown Mike Byam, Vice President, Business Resilience Office, The Hartford, spearheads the firm's aggregated risk management movement.  |
Bank Technology News November 2010 Ralph Baxter |
Risk Lurks in Spreadsheets Recently the Institute of Internal Auditors issued recommendations on evaluating the security of "user-developed applications," or UDAs.  |
Finance & Development December 1, 2002 Christian Mulder |
Assessing the Dangers Spotting vulnerability to financial risks is key to preventing crises.  |
CRM September 23, 2011 Jason Breed |
Preparing the Enterprise for Social Media Ten steps from the front lines. Executives are reeling with the fact that social media is beginning to affect their businesses.  |
Pharmaceutical Executive February 1, 2011 Sumit Nijhawan |
Worth a Pound of Cure In an era of information overload, continuous monitoring, solutions can prevent your pharma business from losing money and save a few lives along the way  |
OCC Bulletin May 10, 2004 |
Risk Management of New, Expanded, or Modified Bank Products and Services The risk management principles in this bulletin outline the expectations of the Office of the Comptroller of the Currency and apply to the introduction of traditional and non-traditional bank products and services, as well as modifications to existing products and services.  |
HBS Working Knowledge February 22, 2010 William George |
Tragedy at Toyota: How Not to Lead in Crisis This is not a crisis of faulty brakes and accelerators, but a leadership crisis. Toyota needs a credible leader with a strong, cohesive plan. Here are seven recommendations for Akio Toyoda to get his company back on track.  |
CIO November 15, 2005 Paul Garbaczeski |
Inside the Software Testing Quagmire Software testing reveals the human failings behind the code. That's why it can become a never-ending exercise in denial. Here are five questions that you can ask to help you cut through to testing's root problems.  |
The Motley Fool July 12, 2010 Selena Maranjian |
Disasters You Must Expect Take risks into account, or you might get wiped out. When you study a company, look for signs that it's facing its risks responsibly.  |
IndustryWeek December 14, 2011 Ralph Keller |
It's the Process, Not the People Why playing the blame game works against continuous improvement for manufacturers.  |
OCC Bulletin November 1, 2001 |
Third-Party Relationships This bulletin provides guidance to national banks on managing the risks that may arise from their business relationships with third parties...  |
Pharmaceutical Executive October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.  |
U.S. Banker June 2010 Dan Borge |
Don't Bank Too Much on the Chief Risk Officer Having a CRO for the wrong reasons may actually increase the odds of getting into serious trouble. Responsibility for risk should lie with the CEO.  |
Bank Technology News July 2010 Michael Sisk |
Mastering a Mountain of Risk Seeing the unseeable may be impossible, but risk experts contend it is possible to install technology that can sense when risks are getting out of kilter and empower managers to back away from those risks quickly.  |
IndustryWeek June 17, 2009 Guy Barlow |
Keep Risk At Bay Although risk assessment never will be an exact science, today's IT solutions are effective and can help companies identify and mitigate risk.  |
Search Engine Watch April 13, 2011 Jacob Morgan |
4 Steps for Evaluating Risk in Social Business A guide for organizations on how to understand and assess risks in the social business space.  |
IndustryWeek September 22, 2010 |
Portrait of Supplier Quality Management An epidemic of product recalls points to a need for more visibility into the supply chain.  |
Finance & Development September 1, 2000 Roger Nord |
Central and Eastern Europe and the New Financial Architecture As the Central and Eastern European countries prepare to join the European Union, they are participating in worldwide efforts to strengthen the global economy...  |
Finance & Development September 2010 Adelheid Burgi-Schmelz |
Finding New Data The global crisis revealed vast gaps in international financial statistics that authorities are working to fill.  |
Financial Planning June 1, 2009 Richard "Mac" Hisey |
"Other" Crises Whether because of job loss, divorce, long-term illness or the death of a spouse, your clients regularly deal with crises that throw their personal lives into a tailspin and, potentially, their finances into disarray  |
Insurance & Technology November 5, 2008 Prasad Balakrishnan |
Cyber Attacks Can Come in Many Shapes and Sizes Cyber threats aimed at insurance companies are constantly evolving and growing. Unfortunately the pace of adoption of cyber protection mechanisms has not caught up.  |
Bank Systems & Technology December 29, 2009 Henry Ristuccia |
Washington's Regulatory Agenda Will Shape Banks' Risk IT Strategies Now is the time to examine governance, risk and regulatory compliance processes and to get your house in order so that your bank can be ahead of any requirements that may be enacted.  |
Pharmaceutical Executive December 1, 2006 Ragnar Lofstedt |
Back Page: The Post-Trust World People no longer put their faith in industry or regulators. What can we do about that? A good start would be understanding the human side of risk.  |
Finance & Development December 1, 2008 Charles Collyns |
The Crisis through the Lens of History The current financial crisis is ferocious, but looking at history shows the way to avoid another Great Depression.  |
CRM January 25, 2013 Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments.  |
Bank Technology News August 2009 John Adams |
The New Generals CROs are being charged with a broader swath of IT-related risk management.  |
Pharmaceutical Executive October 1, 2012 Lorrie Luellig |
Defensible Data Disposal With the costs of data storage poised to increase, pharmaceutical companies need to break their pack rat mentality with respect to data.  |
PC Magazine September 25, 2008 Matthew D. Sarrel |
The Darker Side of Cloud Computing We've been hearing about "computing in the cloud" for some time now. Sounds fluffy, peaceful, idyllic, and effortless. Wake up, people! Cloud computing is just another term for outside your control.  |
HBS Working Knowledge December 6, 2011 |
Greater Fiscal Integration Best Solution for Euro Crisis European ministers and central bankers are preparing for a summit this week to save the euro and the euro zone by solving the debt crisis that threatens the world economy.  |
Finance & Development March 2009 Kodres & Narain |
What Is to Be Done While there is enough blame to pass around, one key contributor to the global financial crisis was inadequate regulation. The scope of financial regulation needs to be revamped and the provision of liquidity improved. Here's how.  |
IndustryWeek October 19, 2011 |
What's the Role of Technology in Continuous Improvement? If you think expensive technology changes are the gatekeepers for continuous improvement, think again.  |