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Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner.   |
Insurance & Technology
November 24, 2009
Anthony O'Donnell |
Novarica: More Insurance Software M&A in 2010 Renewed M&A activity in the insurance software space in the latter half of 2009 presages a plethora of deals in the coming year, according to a new report by the New York-based research and advisory firm. |
Global Services
December 7, 2008
Neeraja Kandala |
Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years. |
FAO Today
Nov/Dec 2007
Ross & Madden |
New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market." |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Conning Research: P&C Offshore BPO May Accelerate Property/Casualty insurers save an average of 32 percent on offshore versus onshore business process outsourcing alternatives, according to Conning Research & Consulting. |
Insurance & Technology
August 26, 2010
Nathan Golia |
TriZetto Acquires BPO Company Tela Sourcing The company cited healthcare reform as a driver in its strategic decision to acquire Tela, which specializes in that industry segment. |
Global Services
September 30, 2008
Namita Goel |
Top 10 Indian BPOs Analysis on the Top 10 Indian BPOs and what worked well for them in the past financial year. |
Insurance & Technology
March 24, 2005
Paul McDougall |
CSC Wins Contract With Chinese Insurer IT services vendor Computer Sciences Corp. said that it has won a $17.6 million, five year software and services contract from China's China Pacific Property Insurance Co. |
FAO Today
Mar/Apr 2008
David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive. |
Insurance & Technology
February 5, 2007
Anthony O'Donnell |
Consolidation Laggards European and Asian life insurers have an edge over North American companies in policy administration systems consolidation. |
Insurance & Technology
August 6, 2008
Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
The Motley Fool
March 30, 2007 |
Fast Pitch: Infosys Investors, here is a quick summary of India's IT outsourcing expert. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
Global Services
January 31, 2008
Adyasha Sinha |
Best Performing BPO Providers--2008 Winner Genpact With growing employee strength, many new delivery centers and substantially low attrition rates, the year gone by was a good one for Genpact. |
Insurance & Technology
May 26, 2010
Anthony O'Donnell |
Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally. |
Insurance & Technology
August 30, 2010
Anthony O'Donnell |
Insurers Expand Views On What Can Be Sourced Externally Economic pressures, evolving technology and increasing comfort with partner management are combining to force insurance executives to expand their views of what can be sourced externally. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Global Services
September 3, 2008
Imrana Khan |
Indian Domestic Outsourcing Market on an Uptick The Indian domestic BPO market, which presently stands at $1.41 billion mark, is likely to increase by 35 percent to $5.38 billion by 2012, according to a recently released study by ValueNotes, a business intelligence and research firm |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
Insurance & Technology
April 6, 2010
Anthony O'Donnell |
Healthcare Reform Will Require Massive Insurance IT Spending Caught off guard by the passage of the Patient Protection and Affordable Care Act of 2010, insurers must modernize IT while increasing operational efficiency. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Insurance & Technology
December 13, 2006
Anthony O'Donnell |
M&As Drive Innovation Seeking to expand its offerings to North American customers, Innovation Group in November acquired claim-reporting outsourcing software and services provider First Notice Systems and SurePlan International Pty Ltd. |
Insurance & Technology
April 15, 2010
Matt Josefowicz |
3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
Insurance & Technology
January 22, 2009
Anthony O'Donnell |
Satyam Scandal Fallout: Truth and Consequences The Satyam scandal may be a unique case, but insurers nonetheless are likely to require greater transparency from their offshore partners, especially for business process outsourcing. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
Insurance & Technology
August 31, 2010
Anthony O'Donnell |
Tokio Marine Management, Ocean Life Insurance Tap Mastek The U.S. P&C carrier has gone live on the STG Billing product, and Bankok-based Ocean Life will implement Mastek's ElixirAsia enterprise policy administration solution across all its lines of business. |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Vendors' Hot Summer Summer traditionally is a slow season in the insurance industry. But insurance technology software vendor consolidation activity reached a fever in mid-August. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
Global Services
September 23, 2008
Imrana Khan |
The Financial Crisis and Outsourcing The future of the BPO captives and outsourcing setups of banks is uncertain. |
HRO Today
April 2008
Baader & Giacomelli |
Divide and Conquer in HRO In the first of two parts, the authors examine how your organization can decide on centralization, standardization, and outsourcing. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Insurance & Technology
June 8, 2009
Anthony O'Donnell |
News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor. |
Insurance & Technology
November 10, 2008
Anthony O'Donnell |
IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns. |
HRO Today
Jul/Aug 2008
Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Insurance & Technology
September 15, 2009
Nathan Conz |
CSC Launches FS Mobile Solutions, Partners with Blackberry CSC has announced the launch of Financial Services Mobile Solutions, which includes mobile software applications, consulting and management services. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
Global Services
January 31, 2008
Imrana Khan |
Top 10 Leaders, Human Capital Development--2008 Winner CSC With special incentives given to employees on referral recruitment, Computer Sciences Corporation emerges as a leader in this category due to its immense focus on human-capital development. |
Insurance & Technology
December 16, 2009
Anthony O'Donnell |
IT Investment to the Rescue Continuing economic uncertainty has spurred rather than hobbled technology investment, as insurance IT organizations seek to support competitive distinction through superior underwriting, pricing and customer-facing capabilities. |
Managed Care
February 2004 |
Overall, a good climate in 2004 Operating performance is expected to be strong this year, thanks to moderating medical costs and rate increases that are forecast to run between 10 percent and 12 percent, on average. |
Insurance & Technology
January 25, 2005 |
Deja Vu All Over Again Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing. Insurers will boost their offshore outsourcing activities and increasingly dip a toe into business process outsourcing (BPO). |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Insurance & Technology
May 6, 2009
Anthony O'Donnell |
Wilton Re Signs $90 Million Outsourcing Contract with CSC Ten-year contract includes full back-office administration services for an additional 270,000 life policies to be converted onto the vendor's CyberLife policy admin system. |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
Insurance & Technology
May 5, 2010
Anthony O'Donnell |
Novarica: Carriers Replace For Growth, Not Efficiency Anticipating a large number of policy administration projects likely to be undertaken in the near future, Novarica's reports reflect peer experience over the last decade. |
