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Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges.   |
Insurance & Technology
July 25, 2005
Wendy Toth |
Satisfaction Is Job One To address the need for improved property and casualty claims management, technology providers launched a preconfigured claims management solution for midsize insurers that combines Accenture's claims process and systems integration expertise with SAP's software development experience. |
Insurance & Technology
May 27, 2010
Anthony O'Donnell |
Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform. |
Insurance & Technology
November 28, 2005
Maria Woehr |
Underwriting Opportunities Most insurers are only moderately proactive in investing in long-term training, new technologies and refinement to pricing models for underwriting, according to a recent survey. |
Insurance & Technology
June 1, 2006
Katherine Burger |
Market Shifts There were few surprises at this year's ACORD LOMA Insurance Systems Forum in Las Vegas, but there was evidence of some interesting trends. |
CRM
May 2014
Robert Wollan |
Turning the Customer Experience Tide The risk and opportunity of promising seamless customer experiences. |
CRM
April 2015
Leonard Klie |
The Switching Economy Hits Home Poor customer service accounts for most company defections. |
Insurance & Technology
February 5, 2007
Anthony O'Donnell |
Consolidation Laggards European and Asian life insurers have an edge over North American companies in policy administration systems consolidation. |
Insurance & Technology
January 5, 2007
Jim Rourke |
Look to the Long-Term Insurers need to look to vendors that provide proven, mature solutions and invest in technologies that will adapt with the company's vision. |
Insurance & Technology
February 23, 2010
Anthony O'Donnell |
Sentry Insurance Completes Phase II of Claim Components Implementation Sentry has selected Accenture to implement a second release of the application for Sentry's commercial lines claims, which included auto, general liability and property insurance. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
CRM
July 27, 2011
Leonard Klie |
Health Insurers Need to Improve Customer Relationships to Compete Accenture survey finds 80 percent of consumers expect healthcare insurance customer services to be easier and more convenient. |
Managed Care
February 2004 |
Overall, a good climate in 2004 Operating performance is expected to be strong this year, thanks to moderating medical costs and rate increases that are forecast to run between 10 percent and 12 percent, on average. |
Insurance & Technology
September 5, 2008
Gary Kirkham |
BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices. |
Insurance & Technology
July 10, 2008
Brady Polansky |
Technology Must Be Seamless and Consistent Between Carriers Insurers have to enable Web services to agencies in a way that it becomes seamless. |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
CRM
February 16, 2011
Koa Beck |
Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel. |
Insurance & Technology
March 16, 2004 |
Metaserver data transformation Insurance industry business process integration (BPI) solutions provider Metaserver has released Metaserver 4.6. |
Insurance & Technology
June 1, 2006
Maria Woehr |
The Big (Not So) Easy The Louisiana Senate Insurance Committee has approved legislation that the Property Casualty Insurers Association of America fears could raise rates for consumers and drive insurers that still are dealing with the effects of Hurricane Katrina from the Louisiana market. |
Insurance & Technology
November 26, 2003
Cynthia Saccocia |
Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field. |
Bank Systems & Technology
July 19, 2010
Penny Crosman |
Bank Execs Plan to Revise Long-Term Strategies Post Dodd-Frank, Survey Shows Two-thirds anticipate an increased focus on growth. |
Insurance & Technology
November 10, 2008
Anthony O'Donnell |
IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns. |
CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival. |
Insurance & Technology
January 25, 2005
Cynthia Saccocia |
Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation. |
Insurance & Technology
December 7, 2009
Anthony O'Donnell |
Duck Creek Releases EXAMPLE Platform 4.1 The new release will provide enhanced performance capabilities, owing to new efficiencies designed into EXAMPLE Platform 4.1's core infrastructure, according to the vendor. |
Insurance & Technology
September 14, 2004 |
The Financial Services 40: Tracking Innovation In Financial Services The traditionally risk-averse insurance industry is discovering that innovation is not such a scary concept. The firms that are able to deploy technology in innovative, customer-focused ways consistently have a competitive advantage generating profits and building market share. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
Insurance & Technology
May 18, 2004
Anthony O'Donnell |
Winning With a New Mind-set The partnership of ACORD and LOMA to create a new, expanded conference event - the ACORD LOMA Insurance Systems Forum - signifies a new mind-set among insurance technology executives. |
Insurance & Technology
February 1, 2006
Cynthia Saccocia |
Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts. |
CRM
May 2015
Robert Wollan |
Tapping the Switching Economy Three tips for keeping customers from straying. |
Insurance & Technology
June 8, 2009
Anthony O'Donnell |
News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
CRM
October 2015
Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
Bank Systems & Technology
February 1, 2007
Ashwin Goyal |
Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels. |
Wall Street & Technology
April 14, 2006 |
Leaky Online Channels Financial institutions are losing business as a result of sales leakage in their online channels, according to a new study from Aite Group that surveyed U.S. institutions' ability to respond to online inquiries from prospects. |
Insurance & Technology
March 6, 2008
Catherine Stagg-Macey |
International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets. |
Insurance & Technology
January 14, 2009
Matthew Josefowicz |
Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence. |
BusinessWeek
July 30, 2007
Matthew Goldstein |
Even The Insurers Have Hopped On Board Most insurers also realize life settlements aren't going away -- and so they're getting into the game. By sinking money into the sector, insurers can get back at least some of the money they now have to pay out in death benefits. |
CRM
October 2015
Robert Wollan |
Become a Multispeed Organization In today's landscape, you need to find the right mix of traditional and digital |
IndustryWeek
April 1, 2008 |
The Chemical Supply Chain: By The Numbers Companies now look at the supply chain as a way to generate value and revenue says Accenture. |
Insurance & Technology
May 28, 2008
Nathan Conz |
Compliance Becoming Key Component of Core Systems As insurers strive to holistically align their compliance cultures with day-to-day operations, a similar trend is emerging strictly within the technology realm. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
CRM
July 2011
Paul Greenberg |
Never Underestimate the Power of Traditional Methods It's not the medium but, rather, how you use it to engage customers that counts. |
Insurance & Technology
November 28, 2005
Anthony O'Donnell |
Auman Drives IT Efficiency Ken Auman already has played a role in the Accenture's transformation. As of Oct. 10, he began playing a more intimate role when he replaced Michael Bernaski as the company's CIO. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
Managed Care
September 2004 |
Headlines On Deadline ... The IRS has given health insurers extra time... HMOs now have more than... Employer-sponsored coverage seems to be eroding... |
The Motley Fool
December 10, 2009
Brian Orelli |
The Public Option Is Dead. Again. Maybe. So why haven't health insurers' stocks rebounded? |
The Motley Fool
August 5, 2008
Brian Orelli |
Humana Not Hurting ... as Much Humana's stock jumped because the company had guided for an even bigger drop in the bottom line than it posted. |
Insurance & Technology
May 28, 2008
Peggy Bresnick Kendler |
Accounting and Financial Systems: Technological Enhancements Offer Promise -- and Questions Insurers' accounting and financial systems -- including billing, annual reporting, portfolio management and investment management platforms -- are becoming increasingly integrated with other enterprise systems. |
Insurance & Technology
August 12, 2005
Phil Britt |
Where the Dollars Are Going Insurance companies will spend most of their IT dollars in the next year to enhance performance/predictive analytics and purchase systems to improve management of business processes. |
