| Similar Articles |
|---|
 |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world.   |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Information Today
June 12, 2014 |
Mosio Widget Offers Options for Mobile Librarianship The OmniWidget enables librarians to embed text, chat, and email help desk services in Facebook, discovery services, learning management systems, and other platforms. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Information Today
November 1, 2012 |
Credo's Literati Links to Librarians Literati delivers a blend of technology, content and services that enable research effectiveness and digital and information literacy. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
January 28, 2013 |
OCLC and Gale Expand Partnership OCLC and Gale agreed to make all Gale databases and archives fully discoverable through WorldCat Local and to explore broadening discoverability of Gale collections through other applications available through the OCLC WorldShare Platform. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
CRM
April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents. |
Information Today
January 9, 2006
Barbara Quint |
OCLC Expands Linking Resources with Acquisition of Openly Informatics OCLC, the leading library vendor, has acquired Openly Informatics, a service that supplies linking software and services to libraries through direct arrangements and, especially, through platform services provided to library vendors. |
Information Today
December 15, 2011
Marshall Breeding |
OCLC WorldShare Platform: OCLC Brands and Strengthens Its Webscale Strategy It has been no secret that OCLC has been hard at work developing a new global technology platform to support the automation needs of libraries. |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
Information Today
July 16, 2006
Paula J. Hane |
OCLC to Open WorldCat Searching to the World In a move designed to reach users outside library environments, OCLC is planning to launch a new destination site and downloadable search box for searching the content of libraries participating in WorldCat. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
Information Today
November 8, 2010 |
OCLC and EBSCO Announce Expanded Data Exchange The new agreement is designed to create more value for libraries that subscribe to services from OCLC and EBSCO. |
Information Today
September 2000 |
OCLC Introduces WebExpress, CORC Service OCLC has announced both the release of WebExpress, a gateway to local and remote Z39.50 information resources, and the debut of its Cooperative Online Resource Catalog |
Information Today
May 22, 2008
Barbara Quint |
OCLC Tightens Links to Google Book Search This week, OCLC signed an agreement confirming and increasing the links between OCLC's WorldCat.org free web service and Google Book Search. |
Information Today
October 30, 2000
Barbara Quint |
With OCLC's New Strategy, Is the Earth's Largest Library in Sight? OCLC, the largest library online cooperative, is setting a new strategy that could move it as well as public and academic libraries across the country and the world into an emerging, unified, virtual library service on the Web... |
Information Today
June 28, 2010
Barbara Quint |
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment. |
Information Today
October 11, 2004
Barbara Quint |
All of OCLC's WorldCat Heading Toward the Open Web Excited by the pilot program, the management of the world's largest library vendor has decided to open the entire collection of 53.3 million items for harvesting by Google and Yahoo! Search. |
Information Today
June 25, 2013 |
OCLC Creates Metadata API to Improve WorldCat Cataloging Services The API helps OCLC members and partners build applications that allow them to catalog their collections on the OCLC WorldShare Platform, which supports OCLC's cloud-based services and applications worldwide. |
Information Today
October 27, 2003
Barbara Quint |
OCLC Project Opens WorldCat Records to Google OCLC has announced to its library members that it will begin testing the opening of WorldCat records to Google access. The project will extract a 2 million-record subset consisting of the most populare and widely-available books from the more than 53 million records in the database. |
Information Today
December 2000
Tom Hogan |
IT Interview: Jay Jordan Settles In at OCLC Jay Jordan became president and CEO of OCLC about 2 years ago, following the retirement of K. Wayne Smith, who had achieved living legend status during his 10-year tenure---a tough act to follow... |
Information Today
May 16, 2005
Barbara Quint |
Library Collections Linked on Google Scholar for Free The Google Scholar project has responded to the complaints of many academic and research librarians by expanding its usefulness for campus-based users. Any library using OpenURLs and meeting Google Scholar's conditions can join the program. |
Information Today
March 25, 2010
Barbara Quint |
New Strategies for OCLC; More Content for EBSCO Publishing In a major change of direction, OCLC, a leading vendor of services to and by libraries, has decided to shut down its hosting and reselling of commercially produced vendor databases, including ebooks. |
Information Today
January 27, 2011 |
EasyBib.com and OCLC Collaborate on Library-Branded Citation Service The EasyBib Library Edition service will be rolled out in a beta testing phase with select OCLC member libraries this month. |
Searcher
January 2001
Barbara Quint |
Breach of Precedent Is Earth's largest library now in sight? |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
April 23, 2007
Barbara Quint |
OCLC's WorldCat Local: A Promising Development for Library Patrons All librarians face the challenge of locating copies of hard-to-find books for patrons. If successful, this new pilot project could supply librarians everywhere with an invaluable service. |
Information Today
March 6, 2008 |
National Library of China to Add Its Records to OCLC WorldCat The National Library of China, the largest library in Asia, will add its bibliographic records to the OCLC WorldCat database, making those records available to researchers worldwide. |
| AskMen.com |
The Texting Age About two-thirds of all teens use text messaging, mostly due to its simplicity as well as the privacy of being able to communicate without being overheard. |
CRM
December 5, 2011
Judith Aquino |
Leads360 Introduces New Automated Text Message Capabilities Leads360 added automated text messaging to its offerings, allowing sales associates to automate the process of composing and sending text messages via the SPAM-compliant Short Message Service protocol. |
Information Today
August 2002
Barbara Quint |
CrossRef Search and QuestionPoint offer challenges to traditional services Publishers International Linking Association announced plans to expand CrossRef, its master database of links... OCLC and the Library of Congress announced that on June 3 they would launch a beta test of QuestionPoint, their new collaborative reference service... etc. |
Information Today
October 13, 2003
Barbara Quint |
RLG's Union Catalog Available on the Open Web Research Libraries Group, builder of one of the world's largest union catalogs of merged library holdings, has opened a Web-based version of its file to all users of the Web. |
Information Today
August 2, 2010
Edward M. Corrado |
SkyRiver and Innovative Interfaces File Antitrust Suit Against OCLC The suit alleges that OCLC is "unlawfully monopolizing the bibliographic data, cataloging service and interlibrary lending markets and is attempting to monopolize the market for integrated library systems." |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
Information Today
February 5, 2009
Barbara Quint |
OCLC and Open Access: Riding to the Rescue or Rustling the Herd? OCLC has announced a partnership that would ultimately transfer an open access icon, the University of Michigan Library's OAIster service, to OCLC. |
Information Today
April 12, 2010
Barbara Quint |
WorldCat Record Use Policy Changes at OCLC OCLC is making a second attempt to define the acceptable use of records in WorldCat, the world's largest library union catalog. |
