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Bank Technology News August 2009 Michael Sisk	Automated Tellers Are Getting Smarter These souped up smart ATMs don't simply dispense cash 24-hours a day; they are actually replacing tellers at branches.
Bank Technology News July 2011 John Adams	Robo Tellers A growing number of banks are deploying "personal teller" machines equipped with videoconferencing that allow remote branch staff to do virtually anything they could at the physical location.
U.S. Banker May 2010 Matthew De Paula	5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
Bank Systems & Technology June 24, 2008 Paula Damiano	IBM Unveils Virtual Teller Kiosk of the Future Today's virtual teller solutions are nothing to laugh at. According to experts, the benefits of teller-assisted kiosks for banks range from improved staffing efficiencies to stronger security.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
U.S. Banker October 2009 Hal Tilbury	Teller Flow at the Heart of Capture's ROI In making the move to remote deposit capture it is critical that banks keep an open mind and seriously consider item capture at the teller workstation.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Systems & Technology October 28, 2004 Ivan Schneider	Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message.
Bank Technology News November 2009 John Adams	Capturing Savings On Line Branch capture is less costly for banks in terms of up-front (capital expenditure), but the back-office savings from teller capture are greater.
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
CRM February 2, 2004 Martin Schneider	Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
Bank Technology News August 2010 Rebecca Sausner	Citi's Japanese Revolution Citi's "smart banking" strategy in Japan.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News March 2010 John Adams	3. Hampden's Tellers Capture Images, Savings While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian.
Bank Technology News November 2010 Sean Sposito	Self-Service (R)Evolution "Branches are the number one or number two predictor of deposit growth. Branch convenience is the number one or number two reason that customers chose a bank," says Jed Taylor, vp of uGenius.
Bank Systems & Technology March 31, 2005 Phil Britt	Higher Education Hooking customers at a young age is a sure way to build future business. WSFS Bank, a subsidiary of WSFS Financial Corp. saw an opportunity to capture the business of students at the University of Delaware by providing low-cost remote channels for most of their banking needs.
Bank Technology News January 2003 Charlotte Dunlap	CIBC Reuses As It Renews Banks are being advised to invest in component-based technology, which would permit a bank to reuse the same application across multiple business lines.
Bank Technology News June 2004 Holly Sraeel	If You Want Customers To Stay, Don't Charge For Bill Pay The adage "the best things in life are free" couldn't apply more than for bankers toying with reinstating fees--eventually--for on-line bill payment.
Bank Technology News January 2007 John Adams	Branch Automation: Helping Customers To Help Themselves Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms.
U.S. Banker July 2010 Glen Fest	Core Matters Banks have long made excuses for ignoring much-needed upgrades to core processing systems, including the high expense. But the greater cost might be doing nothing at all.
Bank Technology News July 2009 Michael Sisk	The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction.
Bank Technology News June 2005 John Adams	Sales Prospects: County's Tellers Will Tell About New Leads Experts say the industry is still unsure about how much tellers should be involved in cross-sell efforts, but Pennsylvania's County National Bank is sure the teller window is a great place to find leads.
The Motley Fool February 20, 2007 Michael Leibert	Banking's Compass Points to Spain Spanish banking giant BBVA bolsters its presence in the U.S. with the purchase of Compass Bancshares. Investors, take note.
Job Journal July 29, 2007	Career Snapshot: Bank Teller Bank tellers have many skills, ranging from simple deposits and withdrawals to foreign currencies and commercial accounts.
Bank Systems & Technology February 1, 2007 Nancy Feig	Commerce Bank Automates Its Tellers The bank bring its teller platform up to speed with Getronics' help.
Bank Technology News January 2002 Joseph McKendrick	Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once...
Bank Technology News May 2007 Glen Fest	Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers.
Bank Technology News August 2010 Daniel Wolfe	Want Paper? BofA Says Pay Up. Bank of America is charging some customers to receive their monthly statement in the mail, the industry's most aggressive move yet to encourage paperless banking.
Bank Technology News January 2010 Michael Sisk	Gut Instinct Meets Analytics Brian Coakley, CIO of North Country Savings Bank, says using electronic channels to drive down costs and boost customer convenience is all well and good, but as a community bank we need to make sure we move the right people to the electronic channel; but not everyone all the time.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Bank Systems & Technology October 29, 2008 Maria Bruno-Britz	Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers.
Bank Systems & Technology April 19, 2008 Paula Damiano	Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution All 178 branches of Spokane, Wash.-based Sterling Savings Bank now feature West Hills, Calif.-based Full-Service Banking Solutions' front-counter Teller Deposit Automation solution.
Bank Technology News March 2010 Rebecca Sausner	1. Union Savings Breaks Security Barriers, Arrests Fraud There aren't too many one-of-a-kind, leading edge community bank IT projects, but Union Savings Bank's integration of its video surveillance system with biometric recognition and search software and its Fiserv teller platform surely makes that list.
U.S. Banker July 2007 Glen Fest	Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction.
Bank Technology News December 2008 Rebecca Sausner	Pushing BI Over Branch Network NorthWest improves customer experience and increases efficiency by upgrading its teller and platform software.
Bank Technology News May 2010 Daniel Wolfe	Not Your Grandson's Internet As Fidelity Investments found out, silos and the Web are hardly chocolate and peanut butter when it comes to how well they go together for users.
Bank Technology News April 2009 John Adams	Take Stock of Your Own Real Estate The arrival of automated branch performance management at Summit Bank also came with a 95 percent cost haircut, a welcome savings in a time where every dollar is gold.
U.S. Banker December 2008 Anthony Malakian	Another Bank's Unhappy Clients Are Prime Prospects Competition for deposits is only going to get fiercer. Given this reality, it's imperative banks perfect ways to snare consumers when they have the chance - and a great opportunity is when a person dissatisfied with their current bank visits another bank's Web site.
Finance & Development March 2011 Oshima & Chan	Branching Out Access to basic financial services in low-income countries is growing.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Channel Surfing With an aim toward taking the pulse of the industry, we spoke with innovators at all manner of financial institutions, from the corner credit union to the multi-state regional giant.
Bank Technology News February 2011 Michael Sisk	Sales and Service Transformation In the past, banks might have been able ramp up sales by improving product and service offerings at the branches. But branch traffic and fee income are down, so more banks are following a multichannel sales and service strategy.