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Information Today
October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries.   |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
March 18, 2014 |
Altarama Launches RefTracker Express RefTracker Express is a low-cost, cloud-based, SaaS product and service bundle designed to help small libraries, museums, and archives manage their information-request answering services more efficiently. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands. |
| Information Today |
Sony Announces Inaugural Participants in Reader Library Program The program will provide participating libraries with in-house training on digital reading devices, educational materials to help librarians and patrons learn more about ebooks, and digital reading devices for library staff use and patron demonstrations. |
Searcher
March 2001
Barbara Quint |
On Myths: A Letter to Non-Subscribers As for that misty mystical myth of some Golden Age of Libraries where all truth was handmade and hand delivered and all patrons were gratefully enriched by the blessed hands of librarians scattering largesse throughout the land...pull the other one, I'm starting to walk funny... |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
November 17, 2011 |
New Resources From NoveList to Connect Library Patrons to Services The NoveList website and a corresponding Facebook page have been designed to help librarians connect their patrons to more books and more library services. |
Searcher
August 2007
Barbara Quint |
Searcher's Voice - A Great Idea!! The Google Custom Search Engine lets knowledgeable users identify the sites and/or search strategies that they know will retrieve high relevance, high quality content matching the interests of their user communities. |
Information Today
June 3, 2014
Nancy K. Herther |
Playing the Numbers: NISO/NASIG Focus On Best Practices for Library Usage Statistics The National Information Standards Organization, and the North American Serials Interest Group co-sponsored a webinar intended to "effectively understand and apply usage data," which is an important skill for librarians. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Information Today
May 2002
Ana Arias Terry |
Ninth National PLA Conference The Public Library Association, an organization with more than 9,000 members, hosted nearly 7,900 participants and 400 exhibitors at its national conference in Phoenix. I found the programs educational and the general session keynote speech an unexpected treat... |
D-Lib
September 2000 |
To the Editor Letters received in response to the story, Automated Digital Libraries: How Effectively Can Computers Be Used for the Skilled Tasks of Professional Librarianship? |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
Searcher
October 2003
Marylaine Block |
How Librarians Can Manage the Unintended Consequences of the Internet The unrestrained freedom of the Net has caused conservative organizations and staid, sober lawmakers to view libraries as pornography parlors and librarians as corrupters of youth. As a result, librarians have borne the brunt of an astonishing amount of ill-advised and unconstitutional legislation. |
Searcher
April 2006
Barbara Quint |
Searcher's Voice - What's Happening?!? Librarians need to make sure that everyone knows, wherever they live or work, that if you need to know anything, anything at all, you start with your librarian. |
Information Today
June 2, 2015 |
3M Cloud Library Provides Enhancements for Patrons and Librarians They will offer a redesigned web patron interface for easier browsing and the ability for librarians to reclassify ebooks' age ranges. |
Information Today
September 3, 2015 |
Gale Announces Academic Library Survey Results The survey on academic libraries shows that closer collaboration between librarians and faculty members is necessary for improved communication between the two groups. |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
Information Today
March 5, 2015 |
New Report Shows Librarians' Attitudes Toward Access Management Services Librarians generally respond positively to challenges in access management, but many feel that their organizations are behind the curve when it comes to current access management services. |
Information Today
September 4, 2007 |
Call for Librarians to "Slam the Boards" on Sept. 10 To raise library services awareness, librarians are being urged to "slam the boards," such as Yahoo! Answers, Amazon's Askville, The Wikipedia Reference Desk, and others -- answering as many questions as they can using authoritative sources. |
Information Today
September 8, 2008 |
Credo Reference Launches Improved Interface Credo Reference, the online reference library, has completely updated and enhanced its interface. |
Searcher
August 2002
Cynthia L. Shamel |
Building a Brand: Got Librarian? Librarians need to do a better job of getting their message out (and conveying a sense of their usefulness) to the business community at large. |
Information Today
June 30, 2003
Barbara Quint |
Public Libraries Face Net Filtering Following Supreme Court Decision The Children's Internet Protection Act, which mandates that libraries accepting federal funding to assist patrons with Internet access must use Net filters to block pornography, has withstood legal challenge. Across the country, public librarians began to struggle with its ramifications. |
ONLINE
November 2000
Bob Ainsbury & Michelle Futornick |
The Revenge of the Library Scientist Business professionals would be surprised at just how suited librarians are to the dot com world... |
D-Lib
October 2007
Anna Gold |
Cyberinfrastructure, Data, and Libraries, Part 2: Libraries and the Data Challenge: Roles and Actions for Libraries Once libraries and librarians have forged new partnerships with scientists and data managers, then they will be truly integral to the stewardship of data as a vital part of the scholarly record. |
Searcher
June 2010 |
The Care and Feeding of Vendors How can we info pros working for clients, especially those of us working in libraries with still influential budgets, push, prod, coax, urge, nudge, nag, coerce, lure, whatever, our vendor partners toward the light? |
Searcher
January 2009
Barbara Quint |
Searcher's Voice - What's Next? Has the world of one giant and universal LIBRARY finally arrived? Stay tuned. This is an issue we have covered regularly and will continue to cover this year and beyond, I suspect. |
D-Lib
December 2000
Carol Ann Hughes |
Information Services for Higher Education: A New Competitive Space For at least the last ten years of my professional life in academic libraries we have seen higher education recognize itself as an important economic sector for our country's continued prosperity, and we have heard repeatedly that the new economy is based on knowledge... |
Information Today
December 13, 2010 |
Serials Solutions Announces Hosted Proxy Service It is the industry's first Software as a Service (SaaS) proxy solution designed to help librarians streamline the management of their e-resource collections, as well as improve patron access to those collections with a single sign-on. |
Information Today
November 5, 2012
Cindy Shamel |
Internet Librarians--The Power to Transform Libraries The 16th annual Internet Librarian conference recently concluded in Monterey, California. More than 1,000 registrants and 215 speakers tackled the topic of the Transformational Power of Internet Librarians |
T.H.E. Journal
March 25, 2010
Natasha Wanchek |
Library 2.0: Enter the Teacher Librarian Enthusiast Technology is changing the role of libraries - and the responsibilities of librarians - at schools internationally. |
Searcher
February 2003
Barbara Quint |
The L-Word Technical service librarians have tales of patrons in awe of their ability to capture a book lost to the ages, to discover the unknown gems that completed the perfect bibliography. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
Information Today
September 2000
Barbara Quint |
Qunit's Online: Recruiting a Corporate Dream Team The advantages of hiring a librarian and how to go about it. |
Searcher
March 2005
Barbara Quint |
Searcher's Voice - "Real-World" Products and Academic Decisions Any online research tool that has no off-campus existence must be suspect, definitely if the librarians can find competitively priced resources that come close to the same quality. |
D-Lib
May 2003
James W. Marcum |
Visions: The Academic Library in 2012 The future of the academic library is a topic of continuing concern for the profession, but usually the boundaries of projected visions are set firmly in the issues of the day. What means might be found to break open those constraints and encourage visions projected further into the future? |
