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InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
InternetNews August 16, 2005 Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.  |
InternetNews August 19, 2008 Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.  |
InternetNews August 14, 2007 Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.  |
CRM November 16, 2010 Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.  |
The Motley Fool September 21, 2010 Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.  |
InternetNews October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.  |
PHONE+ May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.  |
InternetNews December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.  |
InternetNews February 19, 2008 Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.  |
InternetNews December 18, 2006 Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.  |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.  |
InternetNews July 28, 2010 |
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.  |
InternetNews February 20, 2004 Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.  |
InternetNews October 28, 2008 Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.  |
InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
InternetNews July 15, 2009 |
Bing Gets Slight Search Ratings Bounce The latest comScore search rankings show Microsoft's Bing search engine is making a little headway in its battle with market leaders Google and Yahoo based on results for June.  |
InternetNews April 28, 2009 Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.  |
InternetNews June 30, 2009 Don Reisinger |
What Apple Does Right What are Steve Jobs and company doing to maintain one of the best customer satisfaction ratings in the business?  |
The Motley Fool February 20, 2004 Rick Aristotle Munarriz |
HP Battles Dell Hewlett-Packard makes gains in box sales, but still needs to think outside of it. Revenues for the personal computer division jumped 20%.  |
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
InternetNews December 30, 2008 Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?  |
Food Processing January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.  |
InternetNews June 1, 2007 Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.  |
PC Magazine April 27, 2011 Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops.  |
Home Theater June 4, 2007 |
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index.  |
PC Magazine August 21, 2006 Cade Metz |
The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report.  |
BusinessWeek October 10, 2005 Lee & Thornton |
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade.  |
Food Engineering December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.  |
The Motley Fool January 12, 2012 Rick Aristotle Munarriz |
Apple's Killing Your PC Computers are still a hard sell, unless you're Apple.  |
InternetNews October 16, 2009 |
PC Sales Creep up as Acer Passes Dell China continues to pull the global market along as low-end and consumer PCs make up the bulk of sales.  |
PC Magazine August 30, 2006 Michael J. Miller |
Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever.  |
InternetNews January 17, 2008 |
Dell Back to Strong Growth A new IDC report shows Dell eclipsing its PC shipments from a year earlier.  |
BusinessWeek December 13, 2004 |
The Problems HP Faces During her five years as CEO, Fiorina has taken dramatic steps to remake Hewlett-Packard, including a 2002 deal to acquire Compaq. While the merger went smoothly, it didn't solve too many of HP's strategic challenges.  |
The Motley Fool October 21, 2009 Eric Jhonsa |
Dell's Painful Two-Front War Multiple rivals are squeezing the former PC leader in different ways.  |
BusinessWeek April 19, 2004 Andrew Park |
Dude, You're Getting A Printer Dell's printer business is puny next to HP's, but it's quickly gaining ground  |
InternetNews November 29, 2007 Christopher Saunders |
HP Still Dominates Global PC Shipments Dell lost further ground to rival HP in global PC shipments, according to an industry researcher.  |
The Motley Fool May 19, 2004 Rick Aristotle Munarriz |
HP's $20 Billion Boast Hewlett-Packard's historical claim about topping $20 billion in quarterly revenue for the first time proves to be hysterical.  |
InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.  |
PC World September 4, 2001 Tom Spring |
Mega Merger Could Influence PC Prices As HP/Compaq merger percolates, will consumers win or lose?  |
Information Today July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.  |
The Motley Fool August 23, 2011 Chris Baines |
Michael Dell Zings HP Over PC Exit, Bad Capital Allocation It's official -- HP's Compaq acquisition was a waste.  |
PC World July 1, 2000 Mitt Jones |
PC Reliability & Service: Things Fall Apart In an exclusive survey, 16,000 readers told us that the quality of PC reliability and service has slipped. Imagine if your fridge were this much trouble....  |
InternetNews November 17, 2009 |
Microsoft, Google Put the Squeeze on Yahoo Google keeps making headway, while Bing and Yahoo are still battling it out.  |
Search Engine Watch June 26, 2009 Gregg Stewart |
Bing -- Early Estimations in Local Search It's way too early to say Bing is a success, but initial trials are favorable. Where Bing could shine is in local search, a relatively untapped revenue source and a fragmented marketplace.  |
PC Magazine September 13, 2007 Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support.  |
BusinessWeek September 6, 2004 Andrew Park |
Dell Outfoxes Its Rivals But this time it's using different tactics -- a shift from price wars to a new focus on profit margins. Could this mark a shift in PC pricing after years of downward pressure?  |
InternetNews June 18, 2009 Michelle Megna |
Who's Really Winning the Search Race? While Google continues to dominate in search market share and volume, social media sites are the only properties showing positive growth, according to comScore's numbers comparing May to April.  |