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InternetNews October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.  |
InternetNews October 28, 2008 Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.  |
InternetNews April 28, 2010 |
Obama Tech Chiefs Post Agencies' e-Gov Ratings Federal CTO Chopra and CIO Kundra post score card evaluating agencies' open government plans as a pair of studies surface describing increasing citizen engagement with government online.  |
InternetNews December 18, 2006 Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.  |
InternetNews April 18, 2009 Kenneth Corbin |
Obama Makes Surprise Pick for Federal CTO President ends the months-long mystery, tapping the little-known Technology Secretary from Virginia to serve as the nation's first chief technology officer.  |
InternetNews August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.  |
InternetNews August 19, 2008 Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.  |
InternetNews August 25, 2010 |
Visitors Value Transparency On Gov't Websites New survey of visitors to federal websites finds that the amount of information and ease of use of a website has a strong correlation to how much people trust the agency.  |
InternetNews October 22, 2009 |
Obama CTO: IT at the 'Main Table' in White House Federal CTO Aneesh Chopra tells Supercomm that tech is part of all major White House policies.  |
PHONE+ May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.  |
InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
InternetNews August 14, 2007 Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.  |
InternetNews February 19, 2008 Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.  |
InternetNews July 28, 2010 |
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.  |
InternetNews March 12, 2009 Kenneth Corbin |
Obama CIO: Government Can Lead in IT Vivek Kundra pledges to remake the federal IT portfolio in the mold of the private sector.  |
InternetNews June 30, 2009 Kenneth Corbin |
Obama CIO Debuts Federal IT Spending Tracker New IT dashboard provides insight into federal spending on IT investments.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
InternetNews August 16, 2005 Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.  |
Information Today July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.  |
Information Today April 29, 2010 Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.  |
CRM August 31, 2010 Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.  |
InternetNews August 23, 2010 |
Government Kicks Off $30B Federal IT Revamp Dozens of mission-critical IT projects are slated for overhauls to cut costs and get them back on track.  |
InternetNews May 18, 2009 Kenneth Corbin |
Questions for Obama's CTO Appointment As Aneesh Chopra heads for his confirmation hearing next week, his newly created role is a definition in progress.  |
InternetNews September 9, 2009 |
Chopra: Open Gov Directive Coming in 'Weeks' Federal CTO promises sweeping directive to require agencies to advance open-government plans.  |
InternetNews March 5, 2009 Sean Gallagher |
Obama Names Federal Government's First CIO Vivek Kundra will be responsible for managing the government's entire technology portfolio.  |
InternetNews November 17, 2008 Kenneth Corbin |
What Will Obama's CTO Job Look Like? As speculation abounds, an ambitious agenda for new tech czar position takes shape.  |
InternetNews February 20, 2004 Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.  |
InternetNews July 1, 2009 Kenneth Corbin |
U.S. Official: Cybersecurity Plans Not Just Talk NSC Cybersecurity Director Christopher Painter promises real action to protect digital infrastructure after Obama's address.  |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.  |
InternetNews January 12, 2009 Kenneth Corbin |
Will e-Gov Get Its Day in Obama Administration? Open government advocates look to incoming administration to bring federal proceedings into the Internet age.  |
CRM November 16, 2010 Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.  |
InternetNews June 1, 2009 Kenneth Corbin |
Obama's Government 2.0 Plans Moving Ahead State Department official talks about the promise and challenges of bringing a culture of innovation to Washington.  |
InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
Wired January 19, 2009 Evan Ratliff |
The Wired Presidency: Can Obama Really Reboot the White House? Turning his innovative campaign and transition into Government 2.0 won't be easy.  |
Information Today November 10, 2015 Nancy K. Herther |
Design Standards Take Federal Websites to New Levels of Usability In September 2015, the government released the U.S. Web Design Standards, which will be used for all official U.S. government websites.  |
Food Engineering December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.  |
InternetNews March 18, 2009 Kenneth Corbin |
Federal CIO Back on the Job as D.C. Probe Widens Cleared from corruption probe, Vivek Kundra is reinstated as authorities continue to investigate personnel at his former office.  |
InternetNews January 14, 2010 |
Obama's Open Government Push in the Spotlight Administration marks first year with celebration of IT, open government initiatives.  |
The Motley Fool March 25, 2009 David Forrest |
Got Economic Questions? Ask President Obama Seriously.  |
CIO March 18, 2009 Michael Friedenberg |
Obama and IT President Obama signals the power of IT.  |
InternetNews October 18, 2010 |
Obama: STEM Education a Competitive Imperative In an address marking the occasion of the White House science fair, President Obama stresses the urgency of promoting science and math education to keep the nation competitive in areas such as IT.  |
InternetNews June 16, 2009 Alex Goldman |
Federal CIO: U.S. Government Needs New Software Innovative software, including cloud computing technology, will bring all kinds of data to the Internet.  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
Bank Systems & Technology February 25, 2009 Maria Bruno-Britz |
Obama Says Stimulus is for Helping People, Not Banks In his speech before Congress President Obama expressed his confidence in the banking system itself, reassuring Americans that their money was safe in the nation's banks. What he said was of concern to him was the credit crisis.  |
InternetNews April 30, 2009 Kenneth Corbin |
White House's New CIO Talks Ending IT Waste Settling into new White House gig, Vivek Kundra hopes to curb mistakes of the past on the path to government 2.0.  |
InternetNews March 26, 2009 Kenneth Corbin |
Obama Hosts Online Town Hall Meeting President takes questions in White House's first live, interactive Webcast.  |
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.  |
The Motley Fool May 15, 2007 Tim Beyers |
United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United.  |
InternetNews January 21, 2009 Kenneth Corbin |
WhiteHouse.gov Revamp Raises Questions New Obama Web site turns heads, raises questions about new administration's tech-savvy.  |
InternetNews August 6, 2009 |
FCC Kicks Off Broadband Roadshow The Federal Communications Commission today held the first in a series of public meetings aiming to guide the agency's work in developing a plan to deliver high-speed Internet access to all Americans.  |