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Insurance & Technology December 16, 2008 Anthony O'Donnell	Priorities Will Shift, But Insurers' 2009 IT Spending Remains Healthy Given the ravages the financial crisis has wrought in the insurance industry, greater cost consciousness will return to insurance IT organizations.
Insurance & Technology March 25, 2008 Anthony O'Donnell	Economy Portends Insurance IT Budget Cuts The sudden economic downturn owing to the subprime lending crisis will likely blunt insurers' IT investment plans during the next budget cycle, if not sooner, but transformation initiatives will be regarded as essential rather than discretionary.
Insurance & Technology April 1, 2009 Anthony O'Donnell	Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth
Insurance & Technology July 24, 2009 Anthony O'Donnell	Novarica: Tech Transforming P&C Claims Amid Downturn Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service.
Bank Systems & Technology September 24, 2009 Maria Bruno-Britz	Bank CIOs Must Continue to Innovate While Cutting Costs More than ever before, bank CIOs must do more with less, continuing to provide business value through technology innovation while also finding ways to improve efficiency.
Insurance & Technology December 16, 2009 Anthony O'Donnell	IT Investment to the Rescue Continuing economic uncertainty has spurred rather than hobbled technology investment, as insurance IT organizations seek to support competitive distinction through superior underwriting, pricing and customer-facing capabilities.
Insurance & Technology November 10, 2008 Anthony O'Donnell	IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns.
Insurance & Technology October 20, 2009 Anthony O'Donnell	IT Departments Challenged in a Year of Crisis and Learning In driving senior technology executives to do more with less, the financial crisis clarified the capabilities that distinguish the most successful insurance CIOs in a rapidly changing business environment.
Insurance & Technology February 8, 2004 Jamie Bisker	Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
Insurance & Technology November 27, 2005 Anthony O'Donnell	For the Business, By the Business As insurers progress in the adoption of service-oriented architectures and business-rules technologies, IT's ability to deliver enterprisewide solutions is improving.
Insurance & Technology May 5, 2010 Anthony O'Donnell	Novarica: Carriers Replace For Growth, Not Efficiency Anticipating a large number of policy administration projects likely to be undertaken in the near future, Novarica's reports reflect peer experience over the last decade.
CIO April 17, 2008	The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat.
Insurance & Technology March 5, 2008 David West	Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says Although TowerGroup previously observed an upward trend in insurance carriers' IT spending with an anticipated slowing in spending by 2009, the latest research suggests that the slowdown already is upon us.
CIO March 15, 2006 Thomas Wailgum	Untangling Telecom: How to Get More and Spend Less Negotiating for networked telecom services is now largely the responsibility of CIOs. Fortunately, help is on the way.
Insurance & Technology September 1, 2007 Anthony O'Donnell	Legacy Systems Yield To Modern Technologies The continued success of newer technology platforms is clarifying the likely future state of policy admin systems and reshaping how insurance carriers large and small think about legacy migration.
Insurance & Technology January 5, 2007 Paul McDonnell	It's a 'Buy' World This is an exciting time in the insurance industry, with several factors leading carriers to make key technology decisions in 2007. Carriers choosing to implement new solutions should recognize the critical need for flexible integration architecture.
Insurance & Technology February 21, 2008 Anthony O'Donnell	Novarica Survey Finds P&C Insurance CEOs' Tech Knowledge Wanting While chief executive officers of property/casualty insurers have advanced in their understanding of the value of technology to the business in recent years, the results of a Novarica survey suggest that some glaring gaps remain and that continuing education is in order.
CIO November 15, 2005 Michael Schrage	Innovation Alchemy One of the most important things CIOs can create is the right mix of healthy environment and reliable process in order to foster innovation.
CIO February 27, 2009 Diane Frank	Sounding Board: Global Sourcing Management Global sourcing is becoming standard operating procedure for many companies. That's why you need to do a better job of vendor management.
Insurance & Technology February 5, 2010 Anthony O'Donnell	IVANS: P&C Insurers Prioritize Retention, Compliance and Operational Transformation in 2010 IT Spend Facing a negative outlook, insurance carriers are investing in IT to shore up their customer base, prepare for an evolving regulatory compliance regime, find customer retention, and find new sources of efficiency.
Bank Technology News July 2011 Howard Rubin	IT Austerity Is A Mistake With the intensity of technology in banking, it should be clear that the innovation "engine" of the sector must have continued funding and is the ultimate competitive focus.
Insurance & Technology December 13, 2006 Maria Woehr	Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.
Bank Systems & Technology July 29, 2008 Maria Bruno-Britz	Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry.
Insurance & Technology May 5, 2008 Anthony O'Donnell	CEOs Get Smart As the Internet Age advances, however, there are many reasons to expect that CEOs should now be measured by their degree of tech savvy rather than by the fact that they have any at all.
Wall Street & Technology June 16, 2006 Bob Violino	Top-Down Innovation CEOs have another - and an increasingly urgent - assignment to add to their leadership portfolios: driving innovation and tearing down barriers that may prevent it. Technology is playing a large part in new business models.
Insurance & Technology September 29, 2010 Anthony O'Donnell	Guidewire Software Names Marcus Ryu CEO Ryu, a co-founder of the guidewire software, succeeds John Raguin, who will continue at the company as vice president and executive advisor.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology February 10, 2004 Katherine Burger	CIOs' Jobs Get More Complicated Regulatory compliance, vendor/resource management and changing customer expectations are among the challenges keeping Insurance & Technology's Executive Summit participants on their toes.
Insurance & Technology September 5, 2006 Anthony O'Donnell	Vendors' Hot Summer Summer traditionally is a slow season in the insurance industry. But insurance technology software vendor consolidation activity reached a fever in mid-August.
Insurance & Technology January 5, 2007 John Burke	Future Proofing the Insurance Enterprise Insurance carriers continuously reexamine and often redefine business models, turning to IT as an enabler for transformation.
PC Magazine March 20, 2011 Sascha Segan	AT&T Buys T-Mobile: Great For Them, Bad For You AT&T said today it would buy T-Mobile, which is a great idea for the two carriers and a lousy deal for American consumers.
Bank Systems & Technology March 29, 2006 Katherine Burger	You're Wearing That? Innovation is not just about new products and services, but also encompasses business model innovation, process innovation, culture innovation and management system innovation.
Insurance & Technology November 24, 2009 Anthony O'Donnell	Novarica: More Insurance Software M&A in 2010 Renewed M&A activity in the insurance software space in the latter half of 2009 presages a plethora of deals in the coming year, according to a new report by the New York-based research and advisory firm.
Pharmaceutical Executive July 1, 2013 Richie Etwaru	Innovation Calls Across the C-suite: Lessons From Wall Street The lifeblood of the life sciences industry is continuous innovation; it is not a business that can survive by standing still.
CIO January 6, 2009 Steff Gelston	Outsourcing in '09, Net Neutrality, Reading Voice Mail and More This issue of Trendlines covers Outsourcing in '09, Net Neutrality, Reading Voice Mail and More.
CIO December 23, 2008 Jarina D'Auria	Five Things Judy Estrin Has Learned About Closing the Innovation Gap In her book, Closing the Innovation Gap, former Cisco CTO Judy Estrin shares why CIOs and other leaders must nurture innovation to fend off global competition.
CIO March 25, 2011 Joe Eng	Make IT Innovation Everyone's Job How JetBlue's CIO instills a culture of innovation throughout his IT organization.
IndustryWeek January 31, 2012 Josh Cable	GE Barometer: Executives Believe Innovation and Growth Go Hand-in-Hand However, uncertainty in the global economy is curbing their companies' appetites for risk and making it harder for them to find capital.
PHONE+ November 24, 2009	Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
PHONE+	PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question.
CRM March 17, 2014 Maria Minsker	CIOs Are Pushing for More Innovation, Constellation Research Finds As CIOs embrace new responsibilities, a chief digital officer role may emerge in the c-suite.
Insurance & Technology June 14, 2005 Jamie Bisker	Improving Customer Insight: A Road Not Often Traveled Better understanding of customers is a long-sought-after goal across the financial services sector of the global economy, and one that has increased steadily in value.
HBS Working Knowledge November 15, 2006 Sean Silverthorne	Lessons Not Learned About Innovation Professor Rosabeth Moss Kanter discusses her research into the classic traps of innovation -- and how to avoid them.
Global Services November 4, 2008 Jolie Newman	The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements.
CRM June 24, 2011 Elisa O'Donnell	Kill the Office of Innovation What it really takes to create a thriving innovation capacity within an organization.
Insurance & Technology May 28, 2008 Anthony O'Donnell	Vendor Acquisitions Could Reshape Insurance Technology Space Big players such as Oracle and HP make a commitment in the insurance industry, showing that they are willing to verticalize their offerings and that they believe that there's a long-term play in the industry.
IndustryWeek October 1, 2007 Jill Jusko	Innovation Grade: Improvement Needed One would think that U.S. manufacturing firms were zeroed in on improving their innovation efforts. But, new research suggests that their efforts are struggling.
Insurance & Technology July 28, 2009 Anthony O'Donnell	IBM to Acquire SPSS IBM's $1.2 billion bid to acquire the Chicago-based business analytics vendor is expected to close later this year.
HBS Working Knowledge May 10, 2004 Michael Hammer	Four Ways to Innovate in Operations Innovation in operations---not to be confused with mere operational excellence or improvement---can yield competitive advantage. A Harvard Business Review excerpt.