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InternetNews March 4, 2011 Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center.  |
InternetNews September 10, 2009 |
Salesforce.com's Next Billion-Dollar Move? With a firm grip on sales lead management, the leader in SaaS aims for the customer management market.  |
CRM March 4, 2011 Brittany Farb |
Salesforce.com Unveils Service Cloud 3 Service Cloud 3 made its debut yesterday at Salesforce.com's Cloudforce 2011 event in New York. The new application will assist customers manage higher volumes of service issues through social media tools.  |
InternetNews November 18, 2009 |
Salesforce Debuts a Facebook for the Enterprise At Dreamforce 2009, Benioff introduces Chatter, aimed at bridging the gap separating content, applications and people.  |
InternetNews January 15, 2009 Richard Adhikari |
Salesforce Launches 'Service Cloud' Building on technologies it announced in November, Salesforce.com today released Service Cloud, its next-generation customer service solution.  |
CRM November 2009 Joshua Weinberger |
CRM on Twitter: November 2009 What do Twitter users think of Salesforce.com?  |
InternetNews December 7, 2010 |
Salesforce Launches Database.com Rivalry with Oracle intensifies as CRM leader Salesforce debuts its standalone, cloud-based database offering, promising an open platform to extend its service-oriented model.  |
InternetNews December 8, 2010 |
Saleforce Buying Ruby Player Heroku In a $212 million all-cash deal to acquire Ruby vendor Heroku, Salesforce looks to build out its Force.com cloud platform to complement its VMforce offering.  |
InternetNews June 22, 2010 |
Salesforce Rolls Out Facebook-Like Chatter Chatter, the latest Salesforce app, is a cloud-based service for the enterprise that offers features familiar to Facebook and Twitter users.  |
CRM April 23, 2013 Kelly Liyakasa |
Salesforce.com Unifies Social Acquisitions The launch of Social.com app weds social listening and CRM contact data.  |
InternetNews October 19, 2010 |
Socialcast Adds Social Media to Enterprise Apps The new Socialcast Reach is designed to integrate social media conversations with traditional enterprise apps.  |
The Motley Fool November 15, 2011 Tim Beyers |
Twitter's Best Chance for IPO Glory Is Now The overcrowded social network is still a brilliant customer-service platform.  |
Fast Company Pavithra Mohan |
Twitter Claims Its Audience Is Comparable To Facebook's--And It Might Have A Point Twitter CFO Anthony Noto said that Twitter's reach is actually far greater than user numbers suggest -- potentially even bigger than that of Facebook. Here's why.  |
InternetNews August 17, 2010 |
Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation.  |
Fast Company Neal Ungerleider |
Report: 63% Of Users Consider Twitter And Facebook A Source Of News Self-proclaimed social media gurus, listen up: A new study says that more Twitter and Facebook users are turning to the platforms primarily for news.  |
InternetNews August 19, 2010 |
Salesforce Q2 Sees SaaS Paying Off The company roars past analyst expectations on customers flocking to the cloud.  |
InternetNews August 21, 2009 |
Facebook Pages Publish to Twitter With New Tool Promotional marketing on the top social networking site just got easier with a new tool that automatically publishes Facebook Pages content to Twitter.  |
CRM March 30, 2011 Leonard Klie |
Salesforce.com Acquires Radian6 Salesforce.com put an end to the rumors today by announcing its acquisition of Radian6. The deal is worth $276 million in cash and $50 million in stocks.  |
InternetNews April 14, 2010 |
Social, Cloud Trends Merging: Salesforce's Benioff Salesforce.com's CEO talks up his vision of Cloud 2 - and what it means for enterprises.  |
Search Engine Watch June 15, 2010 Kevin Gibbons |
10 Things You Need to Know to Get Started on Twitter Doing social media badly is far worse than failing to do it. Tips on how to get started on Twitter and use it effectively to spread the word about your brand or small business.  |
The Motley Fool August 12, 2009 Tim Beyers |
Is This the Next Great Tech Disruption? Facebook acquires Twitter rival FriendFeed for roughly $50 million in cash and stock -- and takes one step closer to beating Twitter at its own game.  |
InternetNews April 14, 2008 Kenneth Corbin |
Salesforce, Google Extend Flights on The Cloud Salesforce.com announced today that it will offer its suite of customer relationship management applications to businesses through the Google Apps cloud-hosting platform.  |
InternetNews March 11, 2011 |
Twitter Aims to Clean Up 'Fractured Landscape' New developer road-map gives thumbs down to third party Twitter clients.  |
CRM March 2, 2012 Leonard Klie |
Backupify Releases a Service for Salesforce.com Data The Snapshot for Salesforce CRM product lets users create backup files in case of data loss.  |
InternetNews September 18, 2009 |
Twitter Now Makes Phone Calls Developers keep coming up with new ways to leverage the popular micro-blogging service.  |
CRM June 2011 Leonard Klie |
Don't Forget the "C" in Social CRM Listening to customers should precede any foray into social media, the former leader of @ComcastCares advises  |
Financial Planning January 1, 2012 Joel Bruckenstein |
Salesforce: More than Just CRM Social enterprise software is still in the early stages of development, but there is clearly a social media revolution taking place that advisors can't afford to ignore.  |
Fast Company David Lumb |
Meerkat Ditches Twitter And Cozies Up To Facebook Starting today, Meerkat users can post their live streams straight to Facebook.  |
CRM December 2015 Leonard Klie |
Social Media Is Now a Viable Support Channel Direct messaging, tighter security, and data integration add to social media's feasibility as a customer service platform  |
InternetNews November 4, 2008 Richard Adhikari |
Benioff Laughs Off Saleforce's Looming Rivals But with Microsoft, Oracle and SAP all eying the cloud, Salesforce's CEO also detailed the SaaS vendor's efforts to grow and better compete.  |
InternetNews May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now?  |
The Motley Fool December 8, 2010 |
Salesforce.com Builds Enterprise Database for Cloud Salesforce wants to move things to the cloud.  |
Fast Company Neal Ungerleider |
Some Twitter Users See Non-Linear Timelines The social network began a limited rollout of non-chronological timelines, which means some users are seeing tweets displayed in an algorithmic, non-linear fashion, somewhat similar to Facebook's News Feed.  |
CRM January 23, 2012 |
Conversocial Releases Priority Response Engine The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.  |
The Motley Fool March 25, 2009 Anders Bylund |
The No. 1 Reason Why Google Should Buy Twitter Twitter is outgrowing its britches and could use a better infrastructure. That's why investors should pay attention to the up-and-comer.  |
InternetNews June 26, 2009 Andy Patrizio |
Benioff, High Priest of SaaS, Snipes Back at Oracle Larry Ellison shouldn't be too surprised at the tweaking he got from his former employee and now cloud computing's biggest supporter.  |
CRM May 30, 2014 Leonard Klie |
Microsoft and Salesforce.com Announce Strategic Partnership Industry leaders to deliver new solutions and mobile experiences for mutual customers.  |
InternetNews April 3, 2009 Andy Patrizio |
NetSuite Builds a Bridge to Salesforce.com NetSuite has announced new integration functionality between its enterprise resource planning and financials software and Salesforce.com customer relationship management on-demand software.  |
Fast Company David Lumb |
Twitter Wants To Overcome Its Context Problem With A New Trends Feed Twitter is retiring the Discover tab and launching a new feature called Trends. Twitter is adding Trends to its existing search function as a way for users to see the most popular hashtags and topics.  |
InternetNews February 17, 2010 |
Salesforce Chatter Takes to the Cloud SaaS firm begins invitation-only beta test of Chatter, billed as an on-demand alternative to offerings like IBM's Lotus Notes and Microsoft's SharePoint.  |
Fast Company Rose Pastore |
Twitter's New Moments Tab Shows You The Best Of Twitter Moments is a new section of Twitter that will show users curated streams of tweets around newsworthy topics, including entertainment, sports, and breaking news events.  |
InternetNews October 21, 2009 |
Bing Bags Twitter Microsoft's Bing search engine now adds real-time tweets from Twitter in its results, with Facebook updates to come.  |
Fast Company Pavithra Mohan |
Twitter Seeks To Attract More Users With New Homepage Twitter.com will now display relevant, curated sample tweets for hot-button issues and trending topics, ranging from news to sports to entertainment.  |
InternetNews November 3, 2008 Richard Adhikari |
Salesforce to Roll Web Hosting, With Force Salesforce.com chairman and CEO Marc Benioff plans to make the software as a service (SaaS) company even more prominent in the cloud.  |
InternetNews June 4, 2009 Alex Goldman |
Companies Need Social Media All-Stars Forget e-mail blasts and company Web sites; the future is in employees gaining a following on social media networks like Twitter.  |
Fast Company February 2015 McCorvey & LaPorte |
Twitter's Facebook Envy In an effort to win more advertising dollars, Twitter is trying to build a network of mobile developers who are loyal to it rather than Facebook.  |
InternetNews June 16, 2009 Alex Goldman |
Could Twitter Top Google? Twitter can deliver more traffic and better traffic than any search engine, at least according to backer and venture capitalist Fred Wilson.  |
CRM August 2, 2010 Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control.  |
Search Engine Watch April 6, 2009 Ron Jones |
Twitter 101, Part 2 Part 1 was all about understanding Twitter, its benefits, and initial setup. Now it's time to introduce you to tools and resources that will help you make the most out of Twitter.  |
CRM March 15, 2012 |
Salesforce.com Expands With Salesforce Rypple and Salesforce Site.com Salesforce Rypple will enable companies to engage and align people across their employee social networks.  |