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InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
Food Engineering December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.  |
InternetNews February 19, 2008 Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.  |
InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
InternetNews February 20, 2004 Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.  |
InternetNews August 19, 2008 Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
InternetNews October 28, 2008 Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.  |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.  |
InternetNews October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.  |
InternetNews August 16, 2005 Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.  |
InternetNews December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.  |
Information Today July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.  |
CRM November 16, 2010 Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.  |
InternetNews August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.  |
Insurance & Technology July 8, 2007 Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.  |
InternetNews August 14, 2007 Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.  |
InternetNews December 18, 2006 Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.  |
PHONE+ May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.  |
Information Today April 29, 2010 Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.  |
The Motley Fool March 5, 2008 Selena Maranjian |
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.  |
The Motley Fool September 21, 2010 Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.  |
InternetNews December 30, 2008 Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?  |
Food Processing January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.  |
InternetNews July 28, 2010 |
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.  |
InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.  |
Financial Advisor May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.  |
Registered Rep. December 8, 2015 |
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain.  |
CRM August 31, 2010 Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.  |
The Motley Fool May 15, 2007 Tim Beyers |
United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United.  |
The Motley Fool December 14, 2006 Emil Lee |
Fool on the Street: If I Could Be Like Wells Fargo Investors, anytime Warren Buffett owns a big stake in a company, you know there's something special about it. And at a recent Goldman Sachs financial services conference, the CEO demonstrated why Wells Fargo is the best bank in the world.  |
The Motley Fool January 26, 2009 Alex Dumortier |
Will Wells Fargo Disappoint on Wednesday? There are reasons to believe the bank has put off taking its medicine over the last couple of quarters.  |
The Motley Fool February 14, 2007 Mary Dalrymple |
Know Your Score Find out what lenders really think of you. Your credit score is the result of a statistical computation meant to tell lenders whether it's likely that you'll default on a loan.  |
Bank Systems & Technology August 19, 2009 Maria Bruno-Britz |
Wells Fargo and Wachovia: The Creation of a Coast-to-Coast Banking Franchise It wasn't the easiest of acquisitions, but now that Wachovia is officially part of Wells Fargo, the heavy lifting has only begun for IT.  |
The Motley Fool January 26, 2007 Ryan Fuhrmann |
The Best Financial Stock for 2007: Wells Fargo A solid history of sales and earnings growth put this company in the running. Investors, take note.  |
Insurance & Technology March 9, 2007 Nathan Conz |
The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service.  |
CRM August 1, 2007 |
destinationCRM Dashboard The Top 25 in Supply Chain Management... Vettro Hits the Road... Catalog Retailers Are in Sync With Callers... SAP Makes More Moves on Mobility...  |
The Motley Fool May 31, 2007 Ryan Fuhrmann |
Fool on the Street: Rock-Solid Wells Fargo Wells Fargo is peerless in terms of its expansion track record, and if it can keep cross-selling its way to similar levels of growth, it may turn out to be one of the best financial stocks for 2007 -- and beyond.  |
Registered Rep. October 6, 2008 |
Citigroup, Wells Fargo Still Battling Over Wachovia It now appears the two banks may each get a piece -- but without any help from the government.  |
CRM January 25, 2013 Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.  |
CIO May 1, 2003 Mohanbir Sawhney |
How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions.  |
The Motley Fool October 21, 2008 Morgan Housel |
Why Wells Fargo Really Wanted Wachovia Why was Wells Fargo so eager to ante up a deal for Wachovia? Taxes. It was all about taxes.  |
InternetNews April 28, 2009 Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.  |
The Motley Fool November 17, 2005 W.D. Crotty |
One Stock Consumers Love Heinz tops the American Consumer Satisfaction survey once again. But the six glory years of consumer satisfaction have not been able to jump-start this stock.  |
CRM November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.  |
InternetNews June 1, 2007 Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.  |
Bank Systems & Technology June 9, 2009 Maria Bruno-Britz |
Wells Fargo Grows First Data Card Relationship An expanded agreement has been signed to include Wachovia's card customers with Wells Fargo's First Data portfolio.  |
IndustryWeek February 1, 2007 John S. McClenahen |
Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction.  |
The Motley Fool September 8, 2008 Anders Bylund |
Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL.  |