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Global Services November 29, 2007	The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010.
Bank Systems & Technology December 28, 2008	The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies.
Insurance & Technology August 27, 2010 Karen Furtado	An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner.
Bank Systems & Technology February 1, 2007 Jim Eckenrode	2007 Bank Technology Forecast: Challenges and Opportunities Some of the more critical and far-reaching priorities bank technology and business leaders will need to address in 2007: fraud detection, security, analytics, and SOA technology.
Global Services January 1, 2008 Deepak Batheja	Real Time Infrastructure From specialist to pervasive; from obscurity to the limelight; from commodity to value. IT is a huge success story. Yet, the price of success is the increasing dependence on technology, rising expectations and, for many, disillusionment.
Insurance & Technology May 4, 2009 Anthony O'Donnell	Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities.
Global Services January 31, 2008	2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP.
Global Services August 26, 2008 Lisa Ross	Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process
Bank Systems & Technology February 10, 2004 Jim Eckenrode	The More Things Change... For big banks, retail's over half the pie.
Pharmaceutical Executive May 1, 2009	Bank on IT Tough economic times call for a bold approach to evolving information technology solutions.
Bank Systems & Technology February 24, 2010 Steve Martin	Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks.
CFO November 17, 2003 Polly Schneider Traylor	Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt.
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
Global Services August 30, 2007 Sufia Tippoo	Retail IT While larger retailers such as Target and Tesco have set up captive IT centers, others such as Carrefour, JC Penny, Marks & Spencers, Office Depot and Selfridges have been in the outsourcing mode to third-party service providers.
Bank Systems & Technology January 6, 2009 Katherine Burger	Bank Technology Outlook 2009: Risky Business Topics and trends that will set the tone for banking technology decision makers in 2009, with risk management and regulation compliance looming large.
Pharmaceutical Executive October 1, 2010	Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why.
Global Services March 6, 2008	Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers
Bank Systems & Technology August 24, 2006 Katherine Burger	The Tough Get Going It's good to feel needed, and in banking these days perhaps no one is more valued than a capable technology executive.
Global Services July 11, 2008 Mukherji & Singh	The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM
Global Services May 1, 2008 Ed Nair	The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown.
Bank Systems & Technology February 21, 2008 Jim Eckenrode	Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution.
Global Services July 1, 2008 Imrana Khan	The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing.
Bank Systems & Technology June 26, 2006 Peggy Bresnick Kendler	Outsourcing Questions and answers about bank outsourcing.
CRM February 1, 2006 MacGibbon & Schumacher	BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions.
Global Services December 4, 2008 Andrew Efstathiou	Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects?
FAO Today Nov/Dec 2007 Bob Cecil	Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure.
Global Services December 2, 2008 Imrana Khan	What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers
Bank Systems & Technology December 1, 2005 Deena M. Amato-McCoy	The Blended IT Team According to a recent study, North American banks are increasing their technology spending.
Global Services November 29, 2007	The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years.
Global Services December 2, 2008 Paul Roehrig	New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue
Bank Technology News December 2008 Jim Gahagan	Centralizing Payments With SOA Recent standards and advancements in imaging, real-time data access and service-oriented architecture (SOA) technology have now made it possible to centralize payments without costly replacement of systems.
HRO Today May 2008 Baader & Cameron	Divide and Conquer, Part Two In this conclusion of a two-part article, the authors examine the steps necessary to target the right processes for your organization's alternative service delivery strategies.
Global Services November 5, 2007 Singh & Puryear	Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities.
IndustryWeek March 1, 2009 David Blanchard	IndustryWeek's 2009 Salary Survey Comments on Manufacturing's Biggest Challenge: The Economy As part of the IndustryWeek 2009 Salary Survey, we asked the open-ended question: What is the biggest challenge facing the manufacturing industry today?
Global Services June 27, 2007 Deborah Kops	Building a House Without a Blueprint Rushing off to implement a range of outsourcing or offshoring initiatives without a view of the end game is like trying to build the proverbial dream house without taking the time to first put pencil to paper to develop a schematic.
Global Services January 1, 2008 Todd Lefkowitz	Answering Services Call Regardless of the IT infrastructure outsourcing option a customer organization chooses, one of the most important elements in the partnership is the communication on managing risk, optimally using technology and enhancing efficiency.
Global Services July 29, 2007 Deborah Kops	Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more.
Global Services January 1, 2008 Verma & Vashistha	The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions.
U.S. Banker August 2008 Jim Bolton	The Strategic Case for Outsourcing Back-Office Chores It's more critical than ever that banking executives weigh further efficiencies and fresh initiatives to retain and attract customers. This is where business process outsourcing increasingly enters the picture.
IndustryWeek March 1, 2008 David Blanchard	The Biggest Challenges Facing Manufacturers -- IndustryWeek's 2008 Salary Survey Responses Offshore competition. Finding and retaining skilled labor. Rising costs. Government regulations. Sound familiar? Manufacturing managers share many of the same headaches and confront common challenges.
CIO December 1, 2003 Susan H. Cramm	New Year's Resolutions for CIOs The antidote for the "Ten Mistakes CIOs Too Often Make," inspired by clients, friends and readers who have mastered the ability to maintain focus and optimism in the midst of the daily grind.
Global Services August 29, 2007 Lyle & Ruan	Data is Not a Dirty Word As outsourcing grows, so do the volume of data and the complexities involved in data integration. Service providers need to attack the mounting data integration dilemma head on.
Wall Street & Technology September 23, 2005	Outsourcing for Operational Efficiency Regulatory pressures and an increasingly competitive market are forcing more and more financial institutions to turn to outsourcing as a way to improve their operational strategy, according to a recent survey.
CFO October 1, 2009 Josh Hyatt	The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated.
Global Services May 14, 2008	Bracing up for the Slowdown The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years.
Bank Systems & Technology August 1, 2007 Nancy Feig	New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.
Global Services October 27, 2008 Imrana Khan	The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil.
Wall Street & Technology November 18, 2005 Leslie Kramer	CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
Finance & Development September 1, 2002 Nsouli & Schaechter	Challenges of the "E-Banking Revolution" Electronic banking is the wave of the future. It provides enormous benefits to consumers in terms of the ease and cost of transactions. But it also poses new challenges for country authorities in regulating and supervising the financial system and in macroeconomic policy.
FAO Today Nov/Dec 2007 Peggy Cope	Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels.