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Insurance & Technology November 10, 2008 Anthony O'Donnell	IT Will Power Insurance Industry Response to Crisis Technology spending will be a critical factor for insurers wishing to both take advantage of opportunities provided by the current crisis and address heightened compliance and risk management concerns.
Insurance & Technology October 20, 2009 Anthony O'Donnell	IT Departments Challenged in a Year of Crisis and Learning In driving senior technology executives to do more with less, the financial crisis clarified the capabilities that distinguish the most successful insurance CIOs in a rapidly changing business environment.
Insurance & Technology May 4, 2009 Anthony O'Donnell	Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities.
Insurance & Technology April 1, 2009 Anthony O'Donnell	Despite Downturn, Insurers Remain Committed to Core Systems Evolution Despite the gloom that has consumed the financial services industry, most insurance companies remain bullish on technology investment and many are looking to build out policy admin capabilities to position themselves for growth
Insurance & Technology April 15, 2009 Anthony O'Donnell	Insurers Seek Fewer, Deeper Partnerships With Technology Vendors Carriers seeking operational efficiency and growth are willing to invest in IT, but CIOs are cutting costs where they can and leveraging vendor capabilities for customized innovation.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
Insurance & Technology March 5, 2008 David West	Exclusive Research Report: Insurance IT Spending Slowdown Already Upon Us, TowerGroup Says Although TowerGroup previously observed an upward trend in insurance carriers' IT spending with an anticipated slowing in spending by 2009, the latest research suggests that the slowdown already is upon us.
Insurance & Technology December 16, 2009 Anthony O'Donnell	IT Investment to the Rescue Continuing economic uncertainty has spurred rather than hobbled technology investment, as insurance IT organizations seek to support competitive distinction through superior underwriting, pricing and customer-facing capabilities.
Insurance & Technology March 25, 2008 Anthony O'Donnell	Economy Portends Insurance IT Budget Cuts The sudden economic downturn owing to the subprime lending crisis will likely blunt insurers' IT investment plans during the next budget cycle, if not sooner, but transformation initiatives will be regarded as essential rather than discretionary.
Insurance & Technology November 6, 2008 Katherine Burger	Tough Times Don't Have to Mean the End of Innovation in Insurance IT The current crisis has forced insurers to reassess core business practices such as risk management and corporate governance, strategic planning, infrastructure investment and customer service -- all of which are unimaginable without technology.
Insurance & Technology January 17, 2006 Cynthia Saccocia	Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage.
Insurance & Technology December 16, 2008 Nathan Conz	CIOs Stress Prioritization in 2009 While insurance CIOs remain relatively confident about their 2009 IT budgets, many are prioritizing projects and placing an added value on those that offer hard-dollar savings and efficiency gains.
Insurance & Technology January 7, 2008 Anthony O'Donnell	Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service.
Insurance & Technology April 13, 2010 Anthony O'Donnell	Newer Policy Administration Systems Ease Transformation of Smaller Insurers As the insurance industry prepares for the next growth phase, small and medium-size carriers are taking advantage of rules-based policy administration packages to transform their capabilities and stand up to larger competitors.
Insurance & Technology October 7, 2005 Anthony O'Donnell	Partners in Strategy As insurance technology continues to mature, so does the appreciation of IT - and the CIO's role - on the part of the business. In an era of increased technology investment, these factors are transforming today's senior insurance technology officers into influential strategic partners.
Insurance & Technology July 24, 2009 Anthony O'Donnell	Novarica: Tech Transforming P&C Claims Amid Downturn Carriers are moving forward with existing core claims systems initiatives and investing in emerging technologies such as analytics, fraud detection, geographic information systems, mobile applications and Web 2.0 to drive operational efficiency and improved customer service.
Insurance & Technology December 15, 2009 Anthony O'Donnell et al.	4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore.
Insurance & Technology September 16, 2005 Anthony O'Donnell	The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively.
Bank Systems & Technology September 24, 2009 Maria Bruno-Britz	Bank CIOs Must Continue to Innovate While Cutting Costs More than ever before, bank CIOs must do more with less, continuing to provide business value through technology innovation while also finding ways to improve efficiency.
Insurance & Technology November 19, 2007 O'Donnell et al.	Financial Services Firms Increasing Spending, But Priorities Differ If the confidence of financial services firms was shaken by this year's subprime mortgage lending crisis, it certainly isn't reflected in their IT budgets for 2008, judging by a joint survey of insurance companies, banks and securities firms.
Insurance & Technology May 7, 2009 Michael A. Costonis et al.	Survival Skills: Insurance CIOs Must Adapt to Changing Market Accenture consultants identify the traits that high-performance insurance CIOs must exhibit as they adapt their skill sets and evolve a new IT strategy in response to post-crisis challenges.
Wall Street & Technology November 27, 2007 Crosman et al.	2008 IT Budgets Up More Than 10% for Financial Services Firms Results of a comprehensive survey of top executives at Wall Street firms, banks and insurance companies found their IT budgets for next year are more than 10% higher than 2007.
Insurance & Technology November 26, 2003 Cynthia Saccocia	Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
Insurance & Technology June 10, 2009 Anthony O'Donnell	The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market.
Insurance & Technology March 6, 2008 Catherine Stagg-Macey	International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets.
Insurance & Technology September 23, 2009 Rod Travers	Your Attention, Please: Insurance CIOs Must Focus on Core Capabilities and Minimize Distractions While every company has unique needs, there are a few areas of focus that just about every CIO should be thinking about.
Insurance & Technology February 8, 2004 Greg MacSweeney	Compliance, Web Services And XML Star in 2004 Insurers will begin to roll out effective Web services initiatives, while striving to comply with a myriad of regulations, industry experts predict.
Insurance & Technology August 17, 2010 Anthony O'Donnell	Claims Transformation Emerging as Top Priority for Carriers Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies.
Insurance & Technology January 5, 2007 John Burke	Future Proofing the Insurance Enterprise Insurance carriers continuously reexamine and often redefine business models, turning to IT as an enabler for transformation.
Insurance & Technology December 8, 2008 Anthony O'Donnell	Insurance Technology Outlook 2009: Sudden Change Though the financial services industry has seen a precipitous change in the business environment and will adopt austerity measures, insurers are likely to be opportunistic in their technology investments.
Bank Systems & Technology November 24, 2007 Bruno-Britz et al.	Financial Institutions to Increase Spending Modestly On IT In 2008 Amidst the doom and gloom of the credit crunch, a down housing market and talk of an impending recession, financial institutions still see the need for investing in technology to stay competitive and compliant.
Insurance & Technology June 9, 2010 Anthony O'Donnell	Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.
Insurance & Technology February 10, 2009 Anthony O'Donnell	Business Intelligence Makes Insurers More-Competitive Risk Managers For most insurers, business intelligence means point solutions at best. But those carriers that weave analytics into the fabric of their organizations are equipped to drive more precision in pricing and greater profitability to the bottom line.
Insurance & Technology November 26, 2003 Bisker & Saccocia	2004 Insurance IT Spending To Increase...Slightly TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations.
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Insurance & Technology August 7, 2008 Anthony O'Donnell	Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case.
Insurance & Technology August 13, 2009 Anthony O'Donnell	IBM's SPSS Acquisition May Speed Insurers' Adoption of Predictive Analytics The addition of SPSS to IBM's capabilities rounds off the vendor's offering at a time when insurers are poised to invest more heavily in predictive analytics, according to industry analysts.
Insurance & Technology October 12, 2004 Anthony O'Donnell	Proving Information Technology's Worth The pressure is on the insurance industry's top technology executives to deliver IT value.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology December 13, 2006 Maria Woehr	Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise.
Insurance & Technology December 6, 2007 Peggy Bresnick Kendler	Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts.
Insurance & Technology March 18, 2005 Anthony O'Donnell	Top P&C Initiatives for 2005 Policy administration systems are a top priority this year for large and midsize P&C insurers, according to Celent's 2004 CIO/CTO survey
Insurance & Technology September 5, 2006 Anthony O'Donnell	Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds.
Insurance & Technology July 19, 2004 Katherine Burger	Mood Swing Insurance technology executives aren't exactly singing 'Happy Days Are Here Again,' but they are increasingly optimistic about the business technology outlook, InformationWeek Research reveals.
Insurance & Technology May 5, 2010 Anthony O'Donnell	Novarica: Carriers Replace For Growth, Not Efficiency Anticipating a large number of policy administration projects likely to be undertaken in the near future, Novarica's reports reflect peer experience over the last decade.
Insurance & Technology January 11, 2008 Nathan Conz	Diamond Digital IQ Study: Insurers Yet To Establish True Partnership Between Business and IT While many insurers identify IT/business alignment as priority, few involve CIOs in the business strategy development process.
Insurance & Technology February 9, 2004 Greg MacSweeney	2004 Top Insurance Business/Technology Issues This special report takes a look at some of the top business issues that insurance carriers will face this year and how technology can help make their challenges easier.
Insurance & Technology February 9, 2004 Julie Gallagher	No Rest for the Compliance Weary in 2004 Many insurance carriers are playing post-deadline compliance catch-up in 2004.
CIO April 1, 2003 Lorraine Cosgrove Ware	What You Have to Say - Survey Results A year after our first "State of the CIO" survey, more than 500 IT leaders tell us they're spending more time on alignment and less time on staffing and new technologies. And, needless to say, they're still wrestling with scarce resources.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.