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Global Services
September 8, 2008
Masur & Baldia |
Is LPO Right For Your Company? Objective gating analysis in legal process outsourcing.   |
Global Services
August 28, 2007
Amrita Singh |
The Leap OF LPOs The Borat case is being handled out of a little-known city in South India. So is legal research for Al Pacino's next film. These are the signs that Legal Process Offshoring is beginning to mature and go beyond just tedious transcriptions and basic research. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
FAO Today
Mar/Apr 2008
David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Conning Research: P&C Offshore BPO May Accelerate Property/Casualty insurers save an average of 32 percent on offshore versus onshore business process outsourcing alternatives, according to Conning Research & Consulting. |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
Global Services
May 1, 2008
Ed Nair |
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown. |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
Global Services
November 29, 2007 |
The Future of Deal Structures The global commercial outsourcing industry will produce $74 billion in revenue for the participating providers in 2007. The industry is growing at a rate of 4% to 5% per annum, and there are almost 2,000 active outsourcing agreements in place today. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
Bank Technology News
December 2004
Jeremy Quittner |
A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly. |
Global Services
May 3, 2007
Imrana Khan |
Expensive Health-care Boosts Offshoring A recent study says that in India the share of BPO revenue from health-care offshoring will reach $410 million by 2010, due to rising health-care costs in the U.S. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
Global Services
September 14, 2007
Sreenivasan Radhakrishnan |
What's Next in the ADM Market? The change in the growth paradigm in the global application development and maintenance outsourcing segment and its implications for buyers and suppliers. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
FAO Today
Mar/Apr 2008
Russ Banham |
Scaling New Heights Accenture's contract with BT Group lets finance and accounting outsourcing take a real seat at the strategy table -- perhaps for the first time. |
Global Services
July 29, 2007
Imrana Khan |
Legal Services in India to Grow to $640 Million by 2010 The Legal Process Outsourcing industry in India is expected to grow by $564 million in the next three years, according to a recent study by a business intelligence and research provider based in India. |
Global Services
December 4, 2008
Mark Kobayashi-Hillary |
Small is Beautiful As I look outside at the miserable English rain I'm wondering if the hopeful audacity of U.S. President-elect Barack Obama can really change anything |
Bank Technology News
May 2004
Holly Sraeel |
Risky, Rewarding And Very Politically Charged For most Americans, the issue during this presidential run is the economy, and--like it or not--offshoring, though not new among financial firms, figures into this in the minds of many voters. |
Global Services
October 27, 2008
Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil. |
Insurance & Technology
February 19, 2004
Julie Gallagher |
Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration. |
Wall Street & Technology
August 22, 2006 |
Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
FAO Today
Nov/Dec 2007
Russ Banham |
Let's Give 'em Something to Cluck About WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow. |
Global Services
February 4, 2008
Imrana Khan |
34% Buyers Axe Their BPO Deals One of three customers of Business Process Outsourcing services ended their offshoring deals prematurely in 2007, reveals a recent study. |
Global Services
November 5, 2007
Singh & Puryear |
Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities. |
Global Services
August 4, 2008
Imrana Khan |
Evalueserve: Top Patent-Services Provider in India Indian patent-services offshoring industry is expected to touch $206 million mark by 2012, according to a recently released study conducted by ValueNotes Research, a business intelligence and research firm |
FAO Today
Mar/Apr 2008 |
What Happened to FAO Deals in 2007? Let's catch up with the top finance and accounting outsourcing deals of 2007 to see how they are going now. |
Bank Systems & Technology
January 5, 2009
Orla O'Sullivan |
Offshoring of Bank IT Jobs Looks Likely to Rise in 2009 Offshoring has become the favorite buzzword of today's bank CIO, replacing "reengineering" from 10 years ago. For IT staff, either can amount to being laid off. |
CIO
January 1, 2002
Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
CIO
January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks |
Global Services
December 2, 2008
Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers |
CIO
May 1, 2012
Stephanie Overby |
Outsourcing Declines, Are IT Jobs Coming Back? IT leaders and CIOs are reexamining their outsourcing mix and bringing some -- but not all -- IT back in-house |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Bank Systems & Technology
November 1, 2005
Phil Britt |
Walk Before You Run First Magnus Financial's use of Trinity Partners' outsourcing services helps the bank improve lending operations by outsourcing back-office processes. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
CIO
May 7, 2009
Stephanie Overby |
Applied Materials: Looking to Flexible Offshoring Deals to Survive Applied Materials' CIO Ron Kifer had to get creative to cut costs, renegotiating with offshore providers and easing up on service levels. |
CIO
February 1, 2007
Stephanie Overby |
Secrets of Offshoring Success Even as offshore outsourcing has matured, best practices have been few. Now two top academics reveal the principles that should guide CIOs. |
FAO Today
Nov/Dec 2007
Rachael Stormonth |
Are Vendors Contributing To the Slowdown in New Procurement BPO? Mismatches between buy-side requirements and vendors' services and capabilities prove challenging. |
CRM
January 1, 2007
Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
CFO
March 17, 2003
Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
