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Information Today July 20, 2009 |
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features.  |
Information Today May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia.  |
Searcher September 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work.  |
ONLINE Jul/Aug 2006 Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service.  |
Information Today August 3, 2009 Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes.  |
D-Lib February 2003 Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.  |
Searcher August 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition.  |
Information Today June 10, 2002 Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world.  |
T.H.E. Journal October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service.  |
InternetNews August 16, 2006 |
A Web 2.0 Meme For IM Startup meebo has big ambitions about IM that follows you around from Web page to Web page.  |
ONLINE May/Jun 2003 Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web.  |
Information Today June 16, 2003 Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker.  |
Information Today April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands.  |
| Information Today |
Sony Announces Inaugural Participants in Reader Library Program The program will provide participating libraries with in-house training on digital reading devices, educational materials to help librarians and patrons learn more about ebooks, and digital reading devices for library staff use and patron demonstrations.  |
InternetNews July 15, 2004 Ryan Naraine |
Microsoft Hooks into AOL, Yahoo for Business IM The enterprise IM market gets a new lease on life. Is full interoperability on the way?  |
Information Today August 23, 2004 Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network.  |
D-Lib Jul/Aug 2011 Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries.  |
InternetNews October 15, 2004 Sean Michael Kerner |
Enterprising the Instant Message Research looks at the use of public Instant Messaging during the workday over those implemented by corporations.  |
InternetNews September 2, 2004 Roy Mark |
Study: Workers Find IM a Mixed Blessing As workplace instant messaging use increases, most find it a positive, although concerns linger.  |
Inc. October 2005 John Fried |
Is Instant Messaging an Instant Menace? IM, e-mail's little brother, isn't just for teenagers anymore. But it causes some problems in a corporate environment.  |
The Motley Fool March 2, 2004 Mark Mahorney |
IM Convergence Heats Up Instant messaging is quickly becoming a profitable information hub.  |
Information Today November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services.  |
InternetNews November 22, 2005 |
Out With The Old AIM, In With Triton AOL's official launch of its Triton all-in-one IM client begins today.  |
PC World May 22, 2007 Liane Cassavoy |
Meebo Tops in Web-Based IM Services Six free online instant messengers: eBuddy, ILoveIM, Imhaha, Kook IM, Meebo, and RadiusIM.  |
The Motley Fool January 23, 2006 Alyce Lomax |
IBM Makes AIM Play Nice Big Blue's Sametime corporate IM program brings AIM and rival services together.  |
InternetNews October 12, 2005 Jim Wagner |
Yahoo, Microsoft to Link IM Networks Yahoo and Microsoft are linking up their IM networks to allow MSN and Yahoo Messenger users to communicate across the two platforms, creating a global network of more than 275 million strong.  |
Entrepreneur December 2006 Amanda C. Kooser |
Get the Message Instant messaging is gaining favor as a business tool.  |
InternetNews June 21, 2004 Michael Hall |
AOL and Yahoo Sound Enterprise IM Retreat Enterprise IM must be feeling pretty lonely about now. Two of the largest public IM providers are pulling back from offering services for big business.  |
PC World March 2004 Scott Spanbauer |
A Grown-Up's Guide to Instant Messaging Here is an overview of available IM services and software, along with some commonsense advice on how to safeguard your privacy and security while you're using them.  |
InternetNews October 26, 2005 Jim Wagner |
Will Microsoft, Yahoo Find IM Harmony? Technical considerations aren't the only thing Microsoft needs to keep in mind while building its bridge to Yahoo's IM network.  |
InternetNews October 10, 2005 Jim Wagner |
CipherTrust Launches IronIM CipherTrust is taking its e-mail filtering expertise to the instant messaging arena with the announcement of CipherTrust IronIM.  |
Information Today March 18, 2014 |
Altarama Launches RefTracker Express RefTracker Express is a low-cost, cloud-based, SaaS product and service bundle designed to help small libraries, museums, and archives manage their information-request answering services more efficiently.  |
Information Today March 2001 Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons...  |
InternetNews March 16, 2005 Tim Gray |
FIMA Conference Focuses on IM Security The Financial Services Instant Messaging Association looks to vendors to secure enterprise IM networks.  |
The Motley Fool August 24, 2004 Alyce Lomax |
IM Gets Down to Business An AOL survey shows, not surprisingly, that instant messaging (IM) is on the rise. Soon, younger workers may prefer IM to the telephone. Perhaps corporations had better think about their IM policies.  |
New Architect March 2003 Joseph C. Panettieri |
Instant Payback Despite standards concerns, corporations look to unlock the value in instant messaging  |
Information Today March 5, 2007 |
ProQuest CSA's Marketing Toolkit for Public Libraries Makes Its Debut ProQuest CSA just launched a free Library Marketing Toolkit for public librarians, who are facing many challenges today.  |
Wall Street & Technology March 21, 2006 Cory Levine |
IM: Real-Time Problems With Wall Street increasingly utilizing instant messaging (IM), financial firms must take the appropriate measures to ensure compliance with SEC rules 17a-3 and 17a-4, as well as individual NYSE and NASD mandates governing electronic communications.  |
The Motley Fool June 10, 2004 Alyce Lomax |
AOL Aims at Business Today, Time Warner's America Online unit, which offers the most popular instant messenger client, AIM, said it has teamed up with several companies to offer a more business-friendly version of the software.  |
InternetNews July 19, 2005 Sean Michael Kerner |
IM Accounts to Number in The Billions Instant messaging and enterprise instant messaging should continue to grow.  |
D-Lib February 2003 Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections.  |
Entrepreneur May 2009 Francine Kizner |
The New Era of IM Instant messaging has come a long way since the days of in-network AIM chatting.  |
InternetNews June 26, 2007 Sean Michael Kerner |
Gartner: Instant Messaging Reigns Supreme By 2013, instant messaging will be the primary mechanism for real-time communications, research firm says.  |
Information Today July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s).  |
The Motley Fool April 1, 2004 Tim Beyers |
The Business End of IM Instant Messaging gets bigger every day, partly do to the effect spam is having on email. For real investment opportunity to arise in this market, spim must be stopped.  |
The Motley Fool February 21, 2006 Alyce Lomax |
AIM Aims for Business Time Warner's AIM hopes corporate users will pay up.  |
Information Today July 23, 2015 |
Innovative Publishes Report on Libraries and the Web Innovative released a survey report of 4,000-plus academic library users in the U.K.  |
InternetNews February 5, 2004 Christopher Saunders |
AIM Video Debuts, Links to iChat AIM 5.5 unveils a slew of enhancements for its consumer IM client, paving the way for further products and new developments in the enterprise space.  |
InternetNews November 21, 2005 Tim Gray |
Reuters Connects IM Players The new instant messaging service for financial institutions will save a paper trail for compliance purposes.  |
ONLINE Jul/Aug 2005 Marydee Ojala |
Talk About My Generation Let's not have age wars interfere with the basic mission of the information professional--getting information to the people that need it, when they need it, and in the form they need it. Whatever their generation may be.  |