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InternetNews
August 16, 2005
Susan Kuchinskas
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. mark for My Articles similar articles
InternetNews
August 24, 2004
Michael Singer
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... mark for My Articles similar articles
InternetNews
August 14, 2007
Nicholas Carlson
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. mark for My Articles similar articles
CRM
November 16, 2010
Lauren McKay
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. mark for My Articles similar articles
InternetNews
August 18, 2009
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. mark for My Articles similar articles
InternetNews
February 19, 2008
Kenneth Corbin
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. mark for My Articles similar articles
InternetNews
February 20, 2004
Robyn Greenspan
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts. mark for My Articles similar articles
The Motley Fool
August 14, 2007
Alyce Lomax
A Consumer Nod for Yahoo! Yahoo! pulls ahead of Google in a customer-satisfaction survey, possibly because its management strategy is more focused on making customers happy, not just on competition. mark for My Articles similar articles
InternetNews
October 27, 2009
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. mark for My Articles similar articles
The Motley Fool
September 8, 2008
Anders Bylund
Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL. mark for My Articles similar articles
InternetNews
December 18, 2006
Roy Mark
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. mark for My Articles similar articles
InternetNews
October 28, 2008
Kenneth Corbin
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. mark for My Articles similar articles
InternetNews
December 30, 2009
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. mark for My Articles similar articles
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. mark for My Articles similar articles
InternetNews
May 24, 2010
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. mark for My Articles similar articles
Search Engine Watch
January 19, 2006
Chris Sherman
Survey: Google, Yahoo Still Favorites in North America For the second year running, a Keynote Systems study says Google provides the most satisfying search experience among North American users, despite competitive maneuvering from all of the other major search services. mark for My Articles similar articles
InternetNews
May 22, 2006
Nicholas Carlson
Stats Say Google Losing Something Google increased its search dominance in April, but remains well behind Yahoo's news, mail, finance and maps service. mark for My Articles similar articles
InternetNews
July 28, 2010
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category. mark for My Articles similar articles
Search Engine Watch
May 14, 2004
Danny Sullivan
Return To The Sad Days Of More Than A Search Engine? Yahoo says it is "more than a search engine" in the same week Google adds a new portal feature. Are the sad days of search being a neglected child about to return? mark for My Articles similar articles
InternetNews
June 1, 2005
Susan Kuchinskas
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. mark for My Articles similar articles
InternetNews
December 30, 2008
Christopher Saunders
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? mark for My Articles similar articles
Search Engine Watch
July 5, 2000
Yahoo Partners With Google Yahoo has selected Google to take over from Inktomi in powering Yahoo's secondary results.... mark for My Articles similar articles
InternetNews
April 28, 2009
Kenneth Corbin
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age. mark for My Articles similar articles
Search Engine Watch
January 13, 2005
Chris Sherman
Yahoo & MSN Closing the Google Gap While Big G continues to maintain its leadership position in the eyes of web searchers, a new study finds that Yahoo, MSN Search and Ask Jeeves have all made significant improvements over the past year and are narrowing Google's mindshare advantage. mark for My Articles similar articles
Information Today
April 29, 2010
Peggy Garvin
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. mark for My Articles similar articles
PHONE+
May 20, 2009
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. mark for My Articles similar articles
PC Magazine
September 14, 2005
Michael J. Miller
Web Portals Make a Comeback Google, Yahoo, and MSN are constantly adding more features to their portals... The community is taking a role in search engines... Microsoft's PlaysForSure concept isn't completely accurate... mark for My Articles similar articles
CRM
December 2015
Leonard Klie
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays mark for My Articles similar articles
CRM
November 2014
Leonard Klie
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. mark for My Articles similar articles
Search Engine Watch
July 5, 2000
Good For Google Does Not Equal Bad For Inktomi The loss of big portal Yahoo to Google's search service doesn't necessarily mean Inktomi is a big loser, just because Google is a big winner. mark for My Articles similar articles
Information Today
July 31, 2008
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. mark for My Articles similar articles
Food Engineering
December 1, 2005
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year. mark for My Articles similar articles
InternetNews
March 21, 2006
Nicholas Carlson
Google Finance Sparks Portal Talk After launching Google Finance, is the company closer to becoming a portal? Does Wall Street care? mark for My Articles similar articles
Search Engine Watch
December 5, 2002
Danny Sullivan
In Search Of The Relevancy Figure Where are the relevancy figures? While relevancy is the most important "feature" a search engine can offer, there sadly remains no widely-accepted measure of how relevant the different search engines are. Turning relevancy into an easily digested figure is a huge, but necessary, challenge. mark for My Articles similar articles
InternetNews
June 13, 2007
Sean Michael Kerner
Search Omakase Search engines want to serve you the ads that you want, and they've got a plan to do it. Finally. mark for My Articles similar articles
Search Engine Watch
January 5, 2009
Ron Jones
Search Ad Quality Score 101, Part 1 Increasing your quality score for paid search campaigns will help you save money on your bid and increase your rank position. mark for My Articles similar articles
Search Engine Watch
August 16, 2005
Danny Sullivan
Screw Size! I Dare Google & Yahoo To Report On Relevancy The search engine companies are once again arguing about which search engine has a larger or fresher index. But there is still no metric to measure whose results are most relevant. mark for My Articles similar articles
CIO
January 15, 2006
Juan Carlos Perez
Who Uses Google Google users tend to be richer and have more Internet experience than those who primarily use competing search services from Microsoft, Yahoo and others, according to a new study. mark for My Articles similar articles
Search Engine Watch
February 6, 2001
Danny Sullivan
The End For Search Engines? The impending closure of Go only underscores the dramatic changes that have been taking place among the major search engines. Money is tight; new revenue is being sought anywhere, and no one seems guaranteed a future. Will your favorite search engine be around tomorrow? mark for My Articles similar articles
The Motley Fool
November 26, 2008
Rick Aristotle Munarriz
Google Laughs at Yahoo! and Microsoft Google's search-engine market share continues to grow, but problems still loom. mark for My Articles similar articles
Search Engine Watch
July 21, 2004
Christine Churchill
Meet The Crawlers Representatives of Yahoo, Google, Ask Jeeves and Looksmart offer an inside glimpse of recent developments at the major search engines. The general focus for the major search engines continues to be on the user experience. mark for My Articles similar articles
InternetNews
August 17, 2005
Susan Kuchinskas
Sizing Up the Search Competition In the Google-Yahoo rivalry, does the bigger index do a better job? mark for My Articles similar articles
The Motley Fool
August 30, 2004
David Meier
Misinterpreting Google Find out how one Janco Partners analyst contradicts himself in his report giving Google a sell rating. mark for My Articles similar articles
Search Engine Watch
May 2, 2001
Danny Sullivan
Google Improves Newsgroups, Makes Inroads To Japan Google has now made the full archives of newsgroup postings it acquired from Deja available via its Google Groups service. They date back to March 29, 1995. The company has also launched a new Japan edition and signed deals with major Japanese portals... mark for My Articles similar articles
The Motley Fool
March 5, 2008
Selena Maranjian
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. mark for My Articles similar articles
InternetNews
February 28, 2005
Rob McGann
Majority of Searchers Use Multiple Search Engines What are the most popular search engines? mark for My Articles similar articles
InternetNews
May 23, 2006
Nicholas Carlson
Video Ads Mark Shift in Google Google today introduced click-to-play video ads in the U.S., Canada, and Japan and, in the process, shook up its business model and identity. And, Google will now measure how long users interact with the video ads. mark for My Articles similar articles
The Motley Fool
February 5, 2009
Rick Aristotle Munarriz
Google's Ready to Escape From AOL Google is ready to force Time Warner's hand with AOL. mark for My Articles similar articles
Search Engine Watch
September 3, 2002
Danny Sullivan
Google: Can The Marcia Brady Of Search Stay Sweet? Does search dominance by Google mean that the company is destined to be hated, in the way that Microsoft endures a poor reputation due to its dominance of operating systems, office software and browsers? Such a fate is not preordained. mark for My Articles similar articles
InternetNews
September 27, 2005
Tim Gray
It's Google's Party, It Can Index if it Wants to Google celebrated its birthday this week with a youthful boast appropriate for a seventh birthday party: We're better than you! mark for My Articles similar articles