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Information Today October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries.  |
Information Today July 20, 2009 |
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features.  |
Searcher September 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work.  |
Searcher August 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition.  |
Information Today August 3, 2009 Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes.  |
Information Today June 16, 2003 Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker.  |
T.H.E. Journal October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service.  |
Information Today August 26, 2002 Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software.  |
Information Today February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers.  |
Information Today August 23, 2004 Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network.  |
ONLINE May/Jun 2003 Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web.  |
ONLINE Jul/Aug 2006 Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service.  |
Information Today March 2001 Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons...  |
D-Lib February 2003 Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.  |
Information Today June 10, 2002 Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world.  |
D-Lib February 2003 Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm.  |
Information Today March 18, 2014 |
Altarama Launches RefTracker Express RefTracker Express is a low-cost, cloud-based, SaaS product and service bundle designed to help small libraries, museums, and archives manage their information-request answering services more efficiently.  |
Information Today July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s).  |
D-Lib February 2003 R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference.  |
Information Today June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection.  |
Information Today April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands.  |
D-Lib February 2003 Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible.  |
Searcher September 2008 Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries.  |
D-Lib June 2003 Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive.  |
D-Lib Jul/Aug 2011 Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries.  |
Information Today December 19, 2011 |
Oxford Digital Reference Shelf to Re-Launch in 2012 This will be the essential hub to all Oxford University Press reference content, re-launching with improved functionality and design.  |
D-Lib November 2001 John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful...  |
D-Lib February 2003 Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections.  |
D-Lib February 2003 White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective.  |
ONLINE May/Jun 2004 Marydee Ojala |
The HomePage: Being Virtual In our age of digital libraries, 24/7 reference, Web conferencing, and e-mail, the author questions the value of never having to meet anyone face to face, especially in the conference world contex.  |
Searcher Nov/Dec 2003 Gary Price |
Webmastry What Google teaches us that has nothing to do with searching  |
AskMen.com Ian Harrison |
The Importance Of Job References When you hit the job market, assume that each firm you interview with will verify your record. The final call to a reference could determine the outcome of your entire career.  |
D-Lib September 2006 Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations.  |
Information Today January 2, 2007 |
Vista Equity Partners to Acquire SirsiDynix SirsiDynix, a provider of technology solutions for libraries, announced that it has signed a definitive agreement to be acquired by Vista Equity Partners, a $1-billion private-equity firm focused on investing in software and technology-enabled businesses.  |
Searcher April 2012 Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us.  |
ONLINE Sep/Oct 2002 George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey  |
ONLINE Mar/Apr 2004 |
Hardcopy: Recommended Reading on the Library Field Wireless Networking Made Easy: Everything You Need to Know
to Build Your Own PANs, LANs, and WANs... PC Annoyances: How to Fix the Most Annoying Things About Your Personal Computer... etc.  |
D-Lib August 2006 Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts.  |
D-Lib June 2004 Norbert Lossau |
Search Engine Technology and Digital Libraries: Libraries Need to Discover the Academic Internet If libraries do not want to become marginalized in a key area of their traditional services, they need to acknowledge the challenges that come with the globalization of scholarly information, the existence and further growth of the academic internet .  |
Information Today September 8, 2008 |
Credo Reference Launches Improved Interface Credo Reference, the online reference library, has completely updated and enhanced its interface.  |
Information Today September 15, 2015 |
Credo Launches Webinar Series on Reference Strategies Credo announced a free webinar series that will promote the importance of reference in helping students hone their information skills.  |
CRM July 2012 Kelly Liyakasa |
Juniper Networks Adds Value to Customer References Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.  |
D-Lib May 2003 James W. Marcum |
Visions: The Academic Library in 2012 The future of the academic library is a topic of continuing concern for the profession, but usually the boundaries of projected visions are set firmly in the issues of the day. What means might be found to break open those constraints and encourage visions projected further into the future?  |
D-Lib February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc.  |
PC Magazine November 16, 2005 Neil J. Rubenking |
Referencing Tabular Data in Word Reference tabular data in Microsoft Word to make editing data easier.  |
Information Today November 11, 2010 |
Continuum Titles Join Oxford University Press Digital Reference Shelf As part of a new distribution partnership Continuum is making a critical selection of its high-quality scholarly reference titles available through the Digital Reference Shelf platform, providing students and scholars with a single online source.  |
Information Today September 4, 2008 |
Thomson Reuters Releases Reference Manager 12 for Windows Thomson Reuters announced the release of a major upgrade to Reference Manager for Windows, its bibliographic citation management software that has a true multiuser network version.  |
D-Lib October 2000 John V. Lombardi |
Academic Libraries in a Digital Age Students increasingly see the library as mostly irrelevant, while faculty and librarians of a certain age cling to the security of an authoritative collection and familiar classification systems...  |
D-Lib February 2001 Manfred Thaller |
From the Digitized to the Digital Library Many, if not most, digitization projects have aimed at existing collections as individual servers. A digital library, however, should be more than a digitized one...  |
Search Engine Watch January 4, 2005 Chris Sherman |
The Best Online Reference Sites Looking for an answer to a specific question? Check out this list of the best reference sites of 2004, as compiled by the American Library Association. AskOxford.com... Cyberschoolbus... etc.  |