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CFO
October 1, 2006
John Goff |
Pain-and-a-Half What's behind the startling rise in overtime lawsuits? Confusion, collusion, and a dash of retribution.   |
BusinessWeek
October 1, 2007
Michael Orey |
Wage Wars Workers - from truck drivers to stockbrokers - are winning huge overtime lawsuits. |
Inc.
February 1, 2003
Christopher Caggiano |
Red Tape: Are You Cheating Your Employees? Litigation from wage-and-hour disputes is skyrocketing. And you may be breaking the law without even knowing it. |
Food Processing
September 2010
Brett Sutton |
Four Mistakes Food Processors Make in California The Golden State has higher wage and hour practices than federal standards. |
Registered Rep.
June 1, 2006
Halah Touryalai |
Overtime Settlements Stacking Up Citigroup agreed in mid-May to pay a record $98 million to past and present advisors to settle their overtime-pay claims. It's the fourth major financial firm to settle a class-action suit regarding overtime pay within the past 10 months. |
BusinessWeek
January 13, 2011
Linda Sandler |
Big Banks with Big Legal Bills Mortgages, Madoff, and Lehman may add to the tab at JPMorgan. |
The Motley Fool
February 18, 2004
Bill Mann |
Foreign Threats to U.S. Profits Watch out if overseas courts decide to start targeting U.S. firms. For the first time, a U.S. tobacco company is facing a big lawsuit from overseas, as an Israeli health provider is seeking some $1.7 billion in damages. |
| Knowledge@Wharton |
Telephone Call Centers: The Factory Floors of the 21st Century For most of the past century, the factory floor offered a path upward for Americans short on education. Now many low and semi-skilled workers must turn to a 21st century replacement: the telephone call center... |
BusinessWeek
March 24, 2011
Greg Stohr |
Wal-Mart Faces the Big Box of Bias Suits A Supreme Court review of a massive gender discrimination suit against Wal-Mart could usher in new rules regarding class actions. |
National Real Estate Investor
November 1, 2005
Carey Bartell |
Are Your Overtime Pay Practices In Check? Many mortgage lenders are reviewing their own overtime pay practices to avoid a Department of Labor investigation or overtime pay lawsuit -- and the associated back wages and penalties. |
Registered Rep.
May 22, 2006
Halah Touryalai |
Brokers Ring Up Another Big Overtime-Pay Settlement Citigroup has agreed to pay a up to $98 million, a record-breaking figure, to past and present advisors to settle their overtime-pay claims. |
Job Journal
September 14, 2003
Bob Rosner |
A Law for All Who Labor Labor laws safeguard your right to fair wages for your work. |
U.S. Banker
November 2007
Karen Krebsbach |
Legal Losses Mount for Banks Found to Run Afoul of Labor Laws A recent spate of big-ticket class-action settlements against retail and investment banks over Fair Labor Standards Act violations is forcing firms to better arm themselves for battle. |
Global Services
November 29, 2007 |
The Future of Contact Centers The ideal contact center of 2010 will be a profit center, with primary revenue-generation responsibility, with growing revenues coming from Gen. Y consumers who are interacting using technology. |
ifeminists
June 30, 2004
Wendy McElroy |
Jackpot Justice, the Wal-Mart Case No one knows how to definitively resolve the abuses and dangers of class action suits without denying the underdog access to the courts. |
The Motley Fool
October 27, 2011
Jim Royal |
I Can't Quit You, Big Tobacco Big Tobacco is being hit by challenges across the spectrum -- lawsuits, declining smoking rates, and new packaging rules -- but some companies have been able to claim victories of a sort. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CRM
May 2013
Donna Fluss |
Transform Your Contact Center Into an Essential Corporate Contributor Operations at risk must take a proactive approach. |
CRM
May 1, 2006
Colin Beasty |
Centering Operations on the Customer Although the contact center continues to be used in the strategic vocabulary of C-level executives, a new study also found that contact centers aren't doing a good job putting their plans into practice. |
CRM
February 1, 2008
Donna Fluss |
2008 Contact Center Challenges Before managers can tackle primary goals, obstacles must be overcome. |
