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CRM August 27, 2003 |
3 Ways to Capitalize on CRM Auto manufacturers and dealers embracing CRM still face significant obstacles.  |
CRM March 1, 2006 Alexandra DeFelice |
Market Focus: Automotive: Driving Relationships By tracking after-the-sale customer issues, auto dealers can retain customers.  |
CRM January 2, 2004 Lisa Picarille |
Vertical Focus: How Auto Dealers Drive Relationships CRM solutions are helping teach auto manufacturers and auto dealers to play nice and share with others.  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
CRM July 2003 Ginger Conlon |
Driving Sales Saab revs up its customer satisfaction efforts to speed its revenue growth.  |
CRM December 2012 J. David Lashar |
From Wreckage to Revival Imperatives for CRM leaders in the automotive industry.  |
CRM March 1, 2007 Phillip Britt |
Market Focus: Automotive: Adapting to Altered Buy Environments Consumers buy cars differently from how they did a generation ago. Makers and distributors must respond to the changes or become last year's model.  |
The Motley Fool June 9, 2009 Toby Shute |
Why These Stocks Are Motoring Higher It's the manufacturers' own franchises that are shuttering dealerships, leaving the independent dealerships as the last man standing in this market.  |
CRM June 2, 2011 |
Reynolds Launches New CRM Solution for the iPad dealerPAD is the mobile version of Reynolds' Contact Management developed specifically to work on the iPad.  |
CRM September 2012 Leonard Klie |
Reaching New Heights in Customer Service Altitude's advanced contact center solution helps Al-Jomaih lead the market.  |
CRM April 1, 2004 David Myron |
BPO News & Insight: Clean and Compliant Acxiom and ADP join forces to provide data cleansing and privacy compliance measures for retail automotive dealers.  |
CRM May 2005 Phillip Britt |
Manufacturing Builds On Customer Relationships Manufacturers are discovering that to maximize their sales and profits they need to rely on CRM software as much as they do on the nuts and bolts of the manufacturing process.  |
Search Engine Watch July 27, 2006 Chris Sherman |
New Research Shows How Search Drives Auto Buyers A new study from Yahoo and comScore offers interesting insights into searcher behavior in the huge automotive segment, with lessons for search marketers working in all fields.  |
InternetNews May 11, 2004 Susan Kuchinskas |
The MSN-Connected Car Microsoft hopes to use telematics to extend the reach of its software and consumer portal.  |
BusinessWeek October 29, 2007 David Welch |
Haggling Starts to Go the Way of the Tail Fin Fixed pricing may be coming to a showroom near you as the Web makes prices more transparent and dealers try to cater to women and Gen Y drivers.  |
CRM December 2013 Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.  |
IndustryWeek September 1, 2001 Nikki Goth Itoi |
Metamorphosis Of The Middleman Distributors and dealers adapt to the e-business challenge...  |
InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
Reason July 2000 Diane Katz & Henry Payne |
Traffic Jam Auto dealers use government to build Internet roadblocks.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
CRM December 31, 2014 Oren Smilansky |
Industry-Specific CRM Solutions Remain the Go-to Choice for Some Businesses Two vertically focused providers supply companies with improved CRM tools.  |
InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
Entrepreneur August 2003 Jill Amadio |
A Click Away Automotive Web sites are revved up and ready to help you buy.  |
Search Engine Watch February 28, 2007 Greg Jarboe |
Autobytel Hopes to Usher in Second Phase of Automobile Search New vertical search site MyRide.com will help consumers find automotive info and provide marketing opportunities for the automotive industry.  |
The Motley Fool March 16, 2006 Tom Taulli |
DealerTrack on the Right Path The company provides powerful software for car dealers. Can its growth keep up? Investors, due your due diligence here.  |
CRM September 1, 2006 Marshall Lager |
Shoppers and Buyers: Divide, and Conquer Both Analytics tools and methods can boost sales-closure rates by concentrating sales efforts.  |
CRM January 1, 2008 Jessica Tsai |
Market Focus: Manufacturing -- Customers, Meet Your Makers Thanks to increased adoption of CRM, manufacturing is putting things together.  |
The Motley Fool July 1, 2011 Neha Chamaria |
One Sector Dominating the Recession Companies dealing in used cars are making profits.  |
Information Today July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.  |
The Motley Fool June 8, 2005 David Meier |
What About GMAC? GM CEO Rick Wagoner needs to give GMAC some lifeboats. Do shareholders agree?  |
The Motley Fool December 20, 2005 Michael Leibert |
ADP Checks Into Dealerships The payroll provider buys U.K.-based Kerridge Computer, expanding its international reach among vehicle dealers. So far, the dealer management systems business has not been revving investors' engines.  |
The Motley Fool November 29, 2004 W.D. Crotty |
China + GM = 100% Gain China Automotive doubles after a subsidiary announces a supply deal with GM. The one analyst who follows the company expects it to earn $0.40 a share this year -- which puts its price at a multiple of 38 times 2004 earnings.  |
The Motley Fool September 6, 2005 Nathan Parmelee |
Capital Automotive Moving On Capital Automotive agrees to be acquired for $38.75 in cash. Since the company will continue paying dividends until the acquisition is completed, investors stand to gain still a bit more by holding on.  |
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.  |
The Motley Fool December 22, 2008 Rich Duprey |
Don't Buy American ... or Japanese, Either Stocks of all carmakers look as though they're headed for the junk heap.  |
BusinessWeek November 22, 2004 Christopher Palmeri |
Expanding J.D.'s Power Consumers trust him. Companies fear him. Now the 73-year-old statistician is targeting auditors.  |
AskMen.com September 13, 2002 Lex Green |
Car Buying Tips: Negotiating Prices You have to get creative to get a good discount. The worst thing you can do is walk into a dealership uninformed.  |
U.S. Banker January 2006 Michael Dumiak |
Banks Making Inroads Into Car-Loan Business Banks have been losing out to the captive financing companies in the car-loan market, but new programs spark hope to capture some of the lost customers. This means the light is green for banks.  |
CRM January 25, 2013 Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.  |
InternetNews August 16, 2005 Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.  |
Job Journal August 22, 2010 Andy West |
Rev Up Your Future Automotive Mechanic Today's automotive mechanics are more technically advanced and in demand than ever.  |
Real Estate Portfolio Mar/Apr 2005 Art Gering |
Thomas Eckert: Behind the Wheel at Capital Automotive REIT A conversation with Thomas Eckert, Capital Automotive President and CEO, about the auto dealership real estate business.  |