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HRO Today
September 2008
Atul Vashistha |
Good Governance Is Critical Supporting your global initiative with the three pillars of strategic, functional, and project governance is critical to outsourcing success.   |
FAO Today
Mar/Apr 2008
Michael J. Steer |
Picking the Right Model There is a definite shift toward a more sophisticated and segmented view of processes outsourcing with the relatively unsophisticated model of "all or nothing" morphing into a more hybrid solution. |
CRM
February 7, 2014
Kapoor & Santosh |
Making the Most of Shared Services Centers Move beyond cost reduction to a strategic partnership. |
Bank Systems & Technology
February 1, 2007
Raymond Dury |
Growth Beyond 2007 Fifth Third bank's ongoing top priority is supporting business and its initiatives, and ensuring that it delivers efficient and reliable technology for their clients while enhancing shareholder value. |
Global Services
July 8, 2008
Namita Goel |
Speedsourcing Accelerating the sourcing process using an interactive and collaborative approach is not only desired, but also appropriate for many organizations today |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
Global Services
June 27, 2007 |
The Global Sourcers More and more people are sourcing services from around the world for their companies. But do they have the right skills for a job that is becoming increasingly strategic to their companies? |
Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more. |
Global Services
June 4, 2008
Namita Goel |
Into its Own: Sourcing as a Profession If the demand for sourcing professionals outstrips supply, where will the talent come from? |
Global Services
July 30, 2007 |
Outsourcing in a Vacuum The 1990s created a legacy of billions of dollars worth of outsourcing contracts that are now approaching renewal. How can organizations take re-sourcing or in-sourcing decisions when a large part of knowledge resides with the existing provider? |
National Defense
February 2014
Jay B. Stephens |
Companies Need Sound Governance In publicly-traded aerospace and defense companies, strong internal controls in an organization -- especially in business units far from the mother ship -- are essential to transparency and process fidelity. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
CIO
April 27, 2011
Sharyn Leaver |
IT-Business Alignment a Thing of the Past It's time for CIOs to embrace an integrated, evolving strategy. |
Insurance & Technology
March 12, 2008
Anthony O'Donnell |
On The Record With AZOA's Oliver Bussmann Allianz of America CIO Oliver Bussmann discusses the lessons of other geographies and industries for the effective use of technology in the North American insurance market, along with insights into successful sourcing and project management. |
HBS Working Knowledge
February 13, 2014 |
Managing the Family Business: Leadership Roles Poorly designed leadership roles set up a family business for failure. John A. Davis offers a system that produces the decisiveness and unity needed for long-term performance. |
Global Services
November 5, 2007
Dorie Culp |
Keeping Employee Morale High The time-consuming process of sourcing evaluation spreads a lot of anxiety among employees regarding their future. These guidelines will help maintain employee morale and make sourcing transitions smooth and efficient. |
Global Services
July 30, 2007
Glenn Brule |
Business-analysis Skills: Critical for Sourcing Success Whether a company is embarking on a full-scale, outsourced call center or IT operation, or contracting globally for simple project-based services, the need for business-analysis skills is vital. Yet, the role of a business analyst in outsourced engagements is often undefined and elusive. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
HRO Europe
Oct/Nov 2007
Tim Palmer |
HRO Buyers Rethink Choices: Big or Small, Multi- or Single-process? Like everything else in life, context will determine the right decision. Do your homework and create a strategy that best suits your needs. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
Global Services
January 22, 2008 |
Sourcing: From Art to Science Moving to the next generation of sourcing requires moving from art to science. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
CIO
June 15, 2004
Jeanne Ross & Peter Weill |
Recipe for Good Governance MIT research has found that good IT governance leads to better return on assets for companies. But what makes for good governance? Here are the ingredients. |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
HBS Working Knowledge
November 14, 2005
Cohen & Young |
Measuring Your "Multisourcing" Progress While it is important to understand the performance of a service provider in relation to baselines, understanding the business value of your sourcing relationships also depends on understanding the market rates for your required service levels. |
InternetNews
January 9, 2008
Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year. |
HRO Today
April 2008
Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |
IndustryWeek
September 14, 2011 |
Time To Tell Your CPOs to Collaborate With Suppliers How to create value by collaborating inside and outside the organization. |
Global Services
September 1, 2008 |
The Definitive Survey of Sourcing Advisers Welcome to the first ever study on sourcing advisory companies that covers the views of service buyers and providers. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
HRO Europe
Oct/Nov 2007
Andy Teng |
Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation. |
Global Services
October 29, 2007
Deborah Kops |
If the Shoe Fits, Wear it Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement? |
HRO Today
May 2008
Andy Teng |
Transforming HR with Data and Expertise Want to hike your HR organization's performance? Sourcing advisors and consultants lend their domain expertise to help pave the way. |
CRM
July 5, 2013
Paul Jeruchimowitz |
Getting Closer to the Customer by Integrating Business Services Why the shared service model may be on its way out. |
IndustryWeek
April 1, 2008
Nick Zubko |
Sources of Strength With globalization forces transforming their businesses, manufacturers are creating more powerful sourcing strategies to control costs throughout the supply chain. |
HRO Today
Jul/Aug 2008
Atul Vashistha |
Is Global Sourcing an Item on Your Strategic Plan of Action? Survey examines what buyers are thinking when it comes to sourcing services on a global scale. |
Global Services
January 1, 2008
Blackman & Schweyer |
Buy-side Sourcing Careers The sourcing industry is being seen as a lucrative career path by many professionals. While the basis for a successful sourcing career is already established, firms now need to develop structures and development practices to foster the characteristics that define it. |
Real Estate Portfolio
Jul/Aug 2004
Hamid R. Moghadam |
Value of Good Governance Every public REIT should have a strong board that is independent and has some skin in the game that ensures the board members' interests are well aligned with those of shareholders. |
Global Services
December 2, 2008
Paul Roehrig |
New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue |
