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InternetNews
May 24, 2010
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. mark for My Articles similar articles
CRM
April 2014
Leonard Klie
Contact Center Satisfaction Dropped 10 Percent in 2013 Companies can rebound by providing more multichannel customer service options. mark for My Articles similar articles
CRM
January 25, 2013
Leonard Klie
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. mark for My Articles similar articles
CRM
February 7, 2011
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds. mark for My Articles similar articles
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. mark for My Articles similar articles
Information Today
July 31, 2008
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. mark for My Articles similar articles
InternetNews
December 30, 2008
Christopher Saunders
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? mark for My Articles similar articles
CRM
November 2014
Leonard Klie
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. mark for My Articles similar articles
InternetNews
October 28, 2008
Kenneth Corbin
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. mark for My Articles similar articles
Insurance & Technology
September 1, 2007
Nathan Conz
Insurers Upgrade Call Center Technologies To Improve Customer Experience Insurers are changing their contact center philosophies and upgrading call center technology in an effort to improve customer satisfaction and boost customer retention. mark for My Articles similar articles
InternetNews
December 30, 2009
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. mark for My Articles similar articles
PHONE+
June 19, 2009
Khali Henderson
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. mark for My Articles similar articles
InternetNews
October 27, 2009
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. mark for My Articles similar articles
InternetNews
August 24, 2004
Michael Singer
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... mark for My Articles similar articles
The Motley Fool
March 5, 2008
Selena Maranjian
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. mark for My Articles similar articles
Financial Advisor
May 2012
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. mark for My Articles similar articles
InternetNews
August 19, 2008
Kenneth Corbin
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. mark for My Articles similar articles
CRM
November 16, 2010
Lauren McKay
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. mark for My Articles similar articles
Home Theater
June 4, 2007
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index. mark for My Articles similar articles
CRM
September 1, 2009
Christopher Musico
Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores. mark for My Articles similar articles
Bank Technology News
August 2008
Glen Fest
First-Call Resolution Becomes Imperative BNY Mellon's Shareowner Services division is among a small number of call centers that have begun to take seriously the need to dive deep into the matter of first-call resolution. mark for My Articles similar articles
Registered Rep.
July 19, 2010
Jerry Gleeson
Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction. mark for My Articles similar articles
Registered Rep.
July 22, 2009
Edward Jones, LPL, Schwab: Keeping Clients Happy FAs, you better be at the top of your game. mark for My Articles similar articles
CRM
March 1, 2008
Christopher Musico
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. mark for My Articles similar articles
InternetNews
August 16, 2005
Susan Kuchinskas
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. mark for My Articles similar articles
Food Processing
January 2009
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. mark for My Articles similar articles
CRM
September 2011
Leonard Klie
Sprint Goes From Customer Satisfaction Laggard to Leader Merced system helps reverse performance in just two years mark for My Articles similar articles
InternetNews
June 1, 2005
Susan Kuchinskas
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. mark for My Articles similar articles
InternetNews
February 19, 2008
Kenneth Corbin
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. mark for My Articles similar articles
BusinessWeek
March 5, 2007
What It Takes To Be A Winner How the winners of Customer Service Champs were determined. mark for My Articles similar articles
CRM
December 2015
Leonard Klie
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays mark for My Articles similar articles
InternetNews
January 11, 2006
Susan Kuchinskas
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. mark for My Articles similar articles
InternetNews
June 1, 2007
Stuart J. Johnston
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. mark for My Articles similar articles
CRM
November 1, 2006
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. mark for My Articles similar articles
Registered Rep.
December 8, 2015
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain. mark for My Articles similar articles
InternetNews
May 11, 2009
Michelle Megna
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. mark for My Articles similar articles
Insurance & Technology
November 15, 2006
Peggy Bresnick Kendler
Making Successful Contact Industry experts answer questions about how contact centers fit into insurers' customer service and distribution strategies. mark for My Articles similar articles
CRM
October 2014
David Myron
Are You Correctly Measuring Customer Satisfaction? Every once in a while, a bad customer service story goes viral, forcing CRM professionals to take a closer look at how they support customers. mark for My Articles similar articles
InternetNews
December 27, 2007
Sean Michael Kerner
Amazon Records Best Year Ever Booming growth for Amazon, although apparently customers aren't quite as happy as they used to be. mark for My Articles similar articles
InternetNews
October 13, 2009
Apple iPhone Tops BlackBerry in Business: Study BlackBerrys may be the favorite of IT directors, but iPhone wins with consumers. mark for My Articles similar articles
BusinessWeek
February 21, 2008
Jena McGregor
The 2008 Winners Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too mark for My Articles similar articles
CRM
July 1, 2005
David Myron
How to...Assess Customer Satisfaction Levels by Going Beyond the Standard Satisfaction Survey Customers may not tell you when they're happy, but when they're unhappy, look out--you'll get an earful. Consider these tips for assessing customer satisfaction levels by going beyond the standard satisfaction survey. mark for My Articles similar articles
CRM
April 1, 2006
Colin Beasty
Required Reading: Customer Satisfaction at Its Best In the book Satisfaction, authors Chris Denove and James Power IV explain how companies like JetBlue, Lexus, and UPS deliver consistently high customer satisfaction and translate that into profitable growth. Here's an interview with Denove about the book. mark for My Articles similar articles
Home Theater
October 12, 2009
Mark Fleischmann
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. mark for My Articles similar articles
PHONE+
May 20, 2009
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. mark for My Articles similar articles
InternetNews
July 28, 2010
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category. mark for My Articles similar articles
CRM
August 26, 2011
Rajaram & Manasa
The Next Frontier in Call Center Analytics Investing in operations is not enough. Ideally, companies would invest unlimited funds into ensuring that each and every customer receives a personal, efficient call center experience. mark for My Articles similar articles
Information Today
April 29, 2010
Peggy Garvin
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. mark for My Articles similar articles
The Motley Fool
June 11, 2010
Rex Moore
Airlines Turn the Corner Profits are down, but passenger satisfaction is up. mark for My Articles similar articles
Insurance & Technology
November 17, 2004
Peggy Bresnick Kendler
Functional Evolution No longer just facilities that answer consumers' questions, today's contact centers leverage self-service and voice technologies to improve customer loyalty and retention, and even boost profits. Here is what four industry experts have to say about the evolution of the contact center. mark for My Articles similar articles