| Similar Articles |
|---|
 |
U.S. Banker
July 2007
Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking.   |
Bank Technology News
October 2004
Shane Kite |
Electronic Payments: Turning a Cellphone Into a Mobile Wallet A hit overseas, digital-content downloads are becoming hot credit vehicles in the U.S. thanks to firms like Valista and Qpass. Banks should take this threat seriously. |
Bank Systems & Technology
December 1, 2006
Deena M. Amato-McCoy |
The Handheld Bank Financial institutions are tapping the potential of wireless networks and mobile devices to serve their customers. As a result, these solutions are helping banks to deliver critical account information and strengthen customer relationships. |
Bank Technology News
June 2007
Glen Fest |
Mobile Banking: Mobile Banking is Finally Almost Here. Really. An adoption surge, fueled by user technology and industry convergence, is expected to propel mobile banking's march to the financial services mainstream within three years. |
CRM
September 2013
Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. |
U.S. Banker
August 2010
Alan Kline |
Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling. |
Bank Technology News
March 2008
John Adams |
Is it Time for Tix by Cell? Will the growth of mobile banking and a broad increase in overall mobile phone functionality make consumers more comfortable with using mobile phones to make small purchases? |
Bank Systems & Technology
December 23, 2007
Nancy Feig |
Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry. |
Bank Systems & Technology
June 1, 2005
Peggy Bresnick Kendler |
Contact/Call Centers No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships. |
Bank Technology News
August 2007
Janey Place |
Mobile Banking Needs A Leader The mobile channel can invigorate products, appeal to a new demographic, lower costs and improve customer service. But, it is another in a long list of channels that banks must build and support. |
Bank Systems & Technology
October 30, 2007
Richard Winston |
Mobile Wallet Will Take Time to Mature In U.S. Contactless payments are a transitional technology on the way to the anticipated wallet phone. |
BusinessWeek
September 27, 2004
Moon Ihlwan |
Korea: Mobile Banking Takes Off While it's been tried before, in Korea and elsewhere, a memory chip makes the new service far easier to use -- and far more popular -- than earlier schemes. And for Korea's finance and cellular industries, it's a win-win deal. |
InternetNews
July 11, 2006
Tim Scannell |
Paying by Cell a Tough Proposition in The U.S. Cell phones could begin to act more like digital wallets, zapping payments from their users' hands to retailers' tills. |
Bank Technology News
August 2007
Alenka Grealish |
The Web: Mature, Yet New Internet banking shows signs of maturing but few signs of aging as innovation continues to flow. |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
CRM
May 9, 2014
James & Montaudo |
CRM + Customer Service = Long-Term Results Here are four steps for improving the front-line retail experience through back-end data. Keep in mind that individuals remember positive interactions far more than they do transactions. |
Bank Technology News
September 2007
John Engen |
Mobile Banking's Second Act Some in the banking industry see mobile banking as the channel of the future. |
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |
Bank Systems & Technology
August 24, 2006
Maria Bruno-Britz |
Americans Ready for Mobile Payments: Visa A recent survey conducted by Visa USA illustrates the increasing allure of mobile phones and consumers' desire to do more with them. Sixty-one percent of participants between the ages of 25 and 34 said they were interested in making purchases with their mobile phones. |
CRM
March 2010
Ian Jacobs |
Combine and Conquer Consolidation can benefit customers and companies alike. |
U.S. Banker
June 2007
John Engen |
Mobile Banking's Second Act After an ill-fated spate of mobile-banking initiatives earlier this decade, some banks are again rushing to offer wireless services, convinced that the technology is ready for prime time even if carrier relations and technical standards remain unresolved. |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
CRM
May 11, 2012
Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
Bank Technology News
October 2007
Glen Fest |
Authentication: Can You Protect Me Now? Banks have critical decisions to make regarding mobile's unique vulnerabilities, and there's been little consensus on the right security play for multi-factor authentication. |
U.S. Banker
December 2001
John Hackett |
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons... |
Bank Systems & Technology
May 1, 2006
Phil Britt |
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests. |
Bank Systems & Technology
December 23, 2007
Nick Holland |
Forecasts Underestimate the Growth Potential for Mobile Banking Services in the U.S. Even a relatively muted uptake of mobile banking services among mobile subscribers can result in impressive numbers in the U.S., where mobile subscriber penetration has reached more than 80 percent of the population. |
Bank Systems & Technology
October 30, 2007
Maria Bruno-Britz |
Telecom Technology Factors Into Banks' Competitive Strategies Banks are thinking more strategically about their telecom deployments. |
Bank Technology News
November 2007
Holly Sraeel |
Mobile Banking 2.0: Was There a First Wave? While the benefits of mobile banking are clear, there are some issues to contend with before industry players can expect a groundswell of movement on the consumer front. |
Bank Technology News
July 2009
Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. |
CRM
April 1, 2004
Martin Schneider |
Market Watch: Mobile Sales Is on the Move Providing field salespeople real-time access to data is a central promise of CRM providers. |
PC World
February 27, 2008
Dan Tynan |
Coming From Asia: The Next Cool Cell Phones GPS, electronic compasses, and new software will soon let our phones show us around town. |
CRM
April 2014
Esteban Kolsky |
The Future of CRM Is Outcome-Driven Between company-centric and customer-centric, there needs to be a middle ground. |
InternetNews
June 22, 2007
David Needle |
DeWayne Nelon, CEO, Ortiva Ortiva Wireless provides content providers with a hosted solution it claims delivers the smoothest video, clearest audio and richest multimedia experience to mobile users under highly variable conditions, i.e. poor reception. |
Bank Technology News
October 2001
Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
Bank Technology News
May 2007
John Adams |
Mobile Banking: Get Ready for the New Zealand Invasion Technology salespeople are planning to pitch to American banks and consumers a mode of wireless remote access banking they say has worked wonders in New Zealand. |
CRM
July 2012
Donna Fluss |
Social Media Belongs in the Contact Center When marketing works with customer service, customers and enterprise benefit |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
Search Engine Watch
November 15, 2006
Grant Crowell |
Coping with Convergence: Local Search Meets Mobile and WiFi, Part 1 While many industry and internet specialists agree that a genuine convergence between technology and content for mobile searches has been achieved, many questions still remain. |
Bank Systems & Technology
November 1, 2006
Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
InternetNews
October 23, 2007
Susan Kuchinskas |
Mobile Entertainment Ready for Its Close-Up? Getting entertainment content onto mobile phones still held up by carrier quirks. |
The Motley Fool
October 20, 2006
Dan Caplinger |
Earn More on Your Money Scour the nation to find the best savings rates: the rates that local bank branches offer are often lower than the rates you can find at banks with a national customer base, especially online banks. |
Bank Systems & Technology
June 2, 2004
Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. |
CRM
April 2012
Esteban Kolsky |
The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved. |
InternetNews
December 21, 2010 |
A Solid Start for Windows Phone 7 Smartphones? Microsoft says over 1.5 million Windows Phone 7 handsets have been "sold" since the various models were released six weeks ago. |
CRM
December 17, 2015
Dave Nelson |
3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience. |
InternetNews
May 11, 2005 |
RealNetworks Buys Into Mobile Games The company's acquisition of European mobile gaming company Mr.Goodliving helps it tap into a potential $430 million market. |
