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InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.  |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.  |
InternetNews December 30, 2008 Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?  |
InternetNews February 19, 2008 Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.  |
InternetNews December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.  |
InternetNews January 11, 2006 Susan Kuchinskas |
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
CRM November 16, 2010 Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.  |
InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
CRM August 31, 2010 Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.  |
InternetNews July 28, 2010 |
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.  |
InternetNews February 20, 2004 Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.  |
InternetNews August 16, 2005 Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.  |
PHONE+ May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.  |
InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
InternetNews December 31, 2003 |
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone.  |
Information Today July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.  |
The Motley Fool March 5, 2008 Selena Maranjian |
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.  |
CRM November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.  |
InternetNews August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.  |
CRM January 15, 2013 Leonard Klie |
Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year.  |
The Motley Fool August 13, 2007 Rimmy Malhotra |
Dark Days Ahead for Best Buy and Circuit City? Moore's Law and declining margins could spell long-term doom for retailers. While the electronics stores segment might do well in the near term, there are other industries out there that will produce more shocking longer-term returns.  |
HBS Working Knowledge February 24, 2014 Corstjens & Lal |
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators.  |
InternetNews October 28, 2008 Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.  |
InternetNews August 14, 2007 Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.  |
InternetNews October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.  |
InternetNews May 17, 2005 Sean Michael Kerner |
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support.  |
HBS Working Knowledge October 10, 2011 Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away.  |
The Motley Fool September 21, 2010 Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.  |
PC World June 2006 Christopher Null |
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear.  |
InternetNews December 2, 2005 Susan Kuchinskas |
Love Those MVPs -- Most Valuable Shoppers The top 18 percent of spenders are driving nearly half of all online buys.  |
InternetNews December 18, 2006 Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.  |
Food Processing January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.  |
CRM September 2013 Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business.  |
CRM August 1, 2007 |
destinationCRM Dashboard The Top 25 in Supply Chain Management... Vettro Hits the Road... Catalog Retailers Are in Sync With Callers... SAP Makes More Moves on Mobility...  |
CRM September 1, 2007 Woody Driggs |
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction.  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
The Motley Fool August 5, 2004 Alyce Lomax |
Tumbling Into the Gap? While many have supposed in recent months that Gap is gearing up for a comeback, today investors got word that the retailer's same-store sales slipped by 5% in July  |
The Motley Fool August 7, 2006 Alyce Lomax |
bebe's Hot July July was tough for many retailers, but this retailer kept its cool. Investors, take note.  |
Insurance & Technology July 8, 2007 Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.  |
PC World December 23, 2007 Jeff Bertolucci |
Best Places to Buy Tech Products Now and Post-Holidays You know which products you need. But where and when can you get the best deals? Our ratings of the best tech stores and our tips for timing your purchases can help.  |
Financial Advisor May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.  |
Information Today April 29, 2010 Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.  |
The Motley Fool July 9, 2004 Mike Cianciolo |
No Place for Children The children's clothing retailer drops on projected second-quarter losses.  |
CRM May 1, 2003 David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research.  |
InternetNews March 29, 2005 Tim Gray |
Report Finds Banks Sloppy With Your Info Report by the The Customer Respect Group says banks and insurance companies most likely to hand out personal information.  |
InternetNews August 19, 2008 Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.  |
The Motley Fool September 13, 2005 Stephen D. Simpson |
Best Buy Almost a Buy Don't let wobbly quarterly guidance chase you away from one of the best retailers around.  |
The Motley Fool October 8, 2004 Steven Mallas |
Circuit City Gets Carded The electronics retailer enters the co-branded credit card arena with JPMorgan Chase.  |
Home Theater October 12, 2009 Mark Fleischmann |
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.  |