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InternetNews
May 11, 2009
Michelle Megna
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. mark for My Articles similar articles
InternetNews
June 1, 2005
Susan Kuchinskas
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. mark for My Articles similar articles
InternetNews
December 30, 2008
Christopher Saunders
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? mark for My Articles similar articles
InternetNews
February 19, 2008
Kenneth Corbin
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. mark for My Articles similar articles
InternetNews
December 30, 2009
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. mark for My Articles similar articles
InternetNews
January 11, 2006
Susan Kuchinskas
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. mark for My Articles similar articles
CRM
December 2015
Leonard Klie
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays mark for My Articles similar articles
CRM
November 16, 2010
Lauren McKay
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. mark for My Articles similar articles
InternetNews
August 24, 2004
Michael Singer
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... mark for My Articles similar articles
CRM
August 31, 2010
Koa Beck
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites. mark for My Articles similar articles
InternetNews
July 28, 2010
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category. mark for My Articles similar articles
InternetNews
February 20, 2004
Robyn Greenspan
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts. mark for My Articles similar articles
InternetNews
August 16, 2005
Susan Kuchinskas
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. mark for My Articles similar articles
PHONE+
May 20, 2009
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. mark for My Articles similar articles
InternetNews
May 24, 2010
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. mark for My Articles similar articles
InternetNews
December 31, 2003
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone. mark for My Articles similar articles
Information Today
July 31, 2008
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. mark for My Articles similar articles
The Motley Fool
March 5, 2008
Selena Maranjian
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. mark for My Articles similar articles
CRM
November 1, 2006
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. mark for My Articles similar articles
InternetNews
August 18, 2009
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. mark for My Articles similar articles
CRM
January 15, 2013
Leonard Klie
Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year. mark for My Articles similar articles
The Motley Fool
August 13, 2007
Rimmy Malhotra
Dark Days Ahead for Best Buy and Circuit City? Moore's Law and declining margins could spell long-term doom for retailers. While the electronics stores segment might do well in the near term, there are other industries out there that will produce more shocking longer-term returns. mark for My Articles similar articles
HBS Working Knowledge
February 24, 2014
Corstjens & Lal
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. mark for My Articles similar articles
InternetNews
October 28, 2008
Kenneth Corbin
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. mark for My Articles similar articles
InternetNews
August 14, 2007
Nicholas Carlson
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. mark for My Articles similar articles
InternetNews
October 27, 2009
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. mark for My Articles similar articles
InternetNews
May 17, 2005
Sean Michael Kerner
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. mark for My Articles similar articles
HBS Working Knowledge
October 10, 2011
Lal & Alvarez
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. mark for My Articles similar articles
The Motley Fool
September 21, 2010
Gabriel Perna
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index. mark for My Articles similar articles
PC World
June 2006
Christopher Null
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear. mark for My Articles similar articles
InternetNews
December 2, 2005
Susan Kuchinskas
Love Those MVPs -- Most Valuable Shoppers The top 18 percent of spenders are driving nearly half of all online buys. mark for My Articles similar articles
InternetNews
December 18, 2006
Roy Mark
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. mark for My Articles similar articles
Food Processing
January 2009
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. mark for My Articles similar articles
CRM
September 2013
Eric Barkin
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. mark for My Articles similar articles
CRM
August 1, 2007
destinationCRM Dashboard The Top 25 in Supply Chain Management... Vettro Hits the Road... Catalog Retailers Are in Sync With Callers... SAP Makes More Moves on Mobility... mark for My Articles similar articles
CRM
September 1, 2007
Woody Driggs
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction. mark for My Articles similar articles
CRM
November 2014
Leonard Klie
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. mark for My Articles similar articles
The Motley Fool
August 5, 2004
Alyce Lomax
Tumbling Into the Gap? While many have supposed in recent months that Gap is gearing up for a comeback, today investors got word that the retailer's same-store sales slipped by 5% in July mark for My Articles similar articles
The Motley Fool
August 7, 2006
Alyce Lomax
bebe's Hot July July was tough for many retailers, but this retailer kept its cool. Investors, take note. mark for My Articles similar articles
Insurance & Technology
July 8, 2007
Nathan Conz
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction. mark for My Articles similar articles
PC World
December 23, 2007
Jeff Bertolucci
Best Places to Buy Tech Products Now and Post-Holidays You know which products you need. But where and when can you get the best deals? Our ratings of the best tech stores and our tips for timing your purchases can help. mark for My Articles similar articles
Financial Advisor
May 2012
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. mark for My Articles similar articles
Information Today
April 29, 2010
Peggy Garvin
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. mark for My Articles similar articles
The Motley Fool
July 9, 2004
Mike Cianciolo
No Place for Children The children's clothing retailer drops on projected second-quarter losses. mark for My Articles similar articles
CRM
May 1, 2003
David Myron
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. mark for My Articles similar articles
InternetNews
March 29, 2005
Tim Gray
Report Finds Banks Sloppy With Your Info Report by the The Customer Respect Group says banks and insurance companies most likely to hand out personal information. mark for My Articles similar articles
InternetNews
August 19, 2008
Kenneth Corbin
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. mark for My Articles similar articles
The Motley Fool
September 13, 2005
Stephen D. Simpson
Best Buy Almost a Buy Don't let wobbly quarterly guidance chase you away from one of the best retailers around. mark for My Articles similar articles
The Motley Fool
October 8, 2004
Steven Mallas
Circuit City Gets Carded The electronics retailer enters the co-branded credit card arena with JPMorgan Chase. mark for My Articles similar articles
Home Theater
October 12, 2009
Mark Fleischmann
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. mark for My Articles similar articles