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Global Services August 14, 2008 Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy.  |
Global Services May 27, 2007 Balaka Baruah Aggarwal |
Aviva Pulls an Ace with BOT Meticulous planning and serious intent helped Aviva conclude a successful transfer in one of its BOT engagements.  |
Knowledge@Wharton June 18, 2003 |
The Little Start-up That Could A conversation with Raman Roy, father of Indian BPO -- Part 2  |
Global Services November 7, 2008 Smith & Pai |
Defining Strategies for Offshore Hybrid Captives What's the ideal approach for optimizing offshoring strategy? One that improves efficiency ratio and uses fixed overheads better or one that facilitates partnerships with fewer risks? Here's insight into creating a successful collaborative model.  |
Global Services April 9, 2008 Namita Goel |
Slow but Sure Beset with a host of issues, architecture services outsourcing has been a slow starter. But there is increasing evidence that measured steps toward offshoring is an unmistakable trend  |
Insurance & Technology December 6, 2007 Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage.  |
CIO November 14, 2012 Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation  |
Global Services June 27, 2007 |
The Global Sourcers More and more people are sourcing services from around the world for their companies. But do they have the right skills for a job that is becoming increasingly strategic to their companies?  |
HRO Today Jul/Aug 2008 Jamie Minier |
Baker's Dozen Relocation Case Study:Chubb Group Insures Hiring Success through RPO A methodical evaluation of hiring needs and company culture and close collaboration between insurer and provider led to improved hiring results.  |
HRO Today Mar/Apr 2008 Peggy Cope |
Global Recruitment Pains In an era of retiring talent and mounting pressure to fill positions more quickly, study finds most employers are still not familiar with recruitment process outsourcing (RPO).  |
Wall Street & Technology June 18, 2008 Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action.  |
ONLINE Jul/Aug 2008 Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers.  |
CFO October 1, 2009 Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated.  |
Bank Systems & Technology June 26, 2006 Peggy Bresnick Kendler |
Outsourcing Questions and answers about bank outsourcing.  |
CFO November 17, 2003 Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt.  |
Global Services June 27, 2007 Phil Bird |
Analyzing Knowledge Work From fielding market research surveys and analyzing responses to devising market-entry strategies and predictive modeling for stock prices, companies are seeking providers in Costa Rica, the Philippines, and India.  |
Wall Street & Technology October 20, 2006 Ira Lehrman |
Ask The Experts Question: What are the risks and challenges of building and maintaining a captive application-development facility in the contemporary outsourcing environment?  |
Global Services August 1, 2008 Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing  |
Global Services December 7, 2008 Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year.  |
CIO April 6, 2011 Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal.  |
Global Services August 14, 2008 Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism.  |
Bank Systems & Technology August 1, 2007 Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.  |
HRO Today Mar/Apr 2008 Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers.  |
CIO June 13, 2011 Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.  |
| Knowledge@Wharton |
"Our Agenda is to be Mr. Asia" Manish Sabharwal, managing director of India Life Hewitt, spoke recently about the challenges of managing an organization with some 400 clients spanning 12 locations in the Asia-Pacific region and on his strategy for growing India Life Hewitt.  |
IndustryWeek July 1, 2006 Jonathan Katz |
Outsourcing: Learning To Let Go As manufacturers extend business process outsourcing to processes once considered too critical to farm out, they're reaping the rewards -- and discovering how to overcome the risks.  |
HRO Today Jul/Aug 2008 Andy Teng |
Getting Ready for Prime Time Despite the absence of global providers and a soft economy, the RPO movement continues to win over converts looking to score greater savings and better candidates.  |
HRO Today Mar/Apr 2008 Andy Teng |
HRO Chip Shot Not many outsourcing engagements go as smoothly as the one NXP Semiconductors has with Ceridian, especially when they include end-to-end HR and recruitment process outsourcing services.  |
Global Services April 2, 2008 Adyasha Sinha |
Changing Lanes with ESO A product may be "Made in China" or "Made in U.S.A." but it's the "Engineered Globally" tag that is up for grabs  |
Global Services September 20, 2007 Blackman & Schweyer |
HR Failing to Prioritize Talent Mgmt. HR is not in sync with organizations' drive toward globalization -- the function is involved in less than one-third of global talent initiatives. Worse, it seems relatively unconcerned about the need for finding talent with global management skills.  |
BusinessWeek January 16, 2006 Nandini Lakshman |
Subcontinental Drift More Westerners are beefing up their resumes with a stint in India.  |
FAO Today Nov/Dec 2007 Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization.  |
HRO Today May 2008 Andy Teng |
Transforming HR with Data and Expertise Want to hike your HR organization's performance? Sourcing advisors and consultants lend their domain expertise to help pave the way.  |
CFO March 17, 2003 Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter.  |
Global Services July 30, 2007 Amrita Singh |
Re-engineered Globally As outsourcing moves up several notches from writing code and answering calls, companies such as Boeing, Rolls Royce, Smiths Aerospace and General Motors are betting on getting their engineering components designed abroad.  |
Global Services June 4, 2008 Namita Goel |
Into its Own: Sourcing as a Profession If the demand for sourcing professionals outstrips supply, where will the talent come from?  |
Bank Technology News May 2004 Karen Krebsbach |
Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing.  |
Global Services December 7, 2008 Neeraja Kandala |
Global Legal-Services Market: Crisis Creates New opportunities Offshore legal services industry has been reporting over 40 percent growth annually and we can expect an even higher than average growth over the next two years.  |
CFO February 15, 2006 John P. Mello |
Going All Out As the costs of managing HR departments rise, more companies are outsourcing the bulk of services to one-stop shops.  |
Wall Street & Technology February 4, 2005 Jim Middlemiss |
Outsourcing: Captive Sites The newest outsourcing trend is the building of captive sites, in which brokerage firms essentially expand their operations, taking on their own space and employees in a foreign country rather than using the services of a third-party service provider.  |
FAO Today Mar/Apr 2008 Phil Fersht |
Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them.  |
CFO June 1, 2004 Roy Harris |
Making It Work How to avoid some common offshoring blunders -- and what to do when you can't.  |
Global Services July 11, 2008 Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM  |
Global Services March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers  |
CIO December 1, 2000 Tom Field |
For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image...  |
Entrepreneur November 2007 Mark Henricks |
Harness a Hiring Expert For big-company resources at reasonable prices, call an HR consultant.  |
CIO January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks  |
Knowledge@Wharton May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments?  |
CFO March 1, 2008 Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off.  |
CIO April 15, 2006 Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore.  |