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IndustryWeek November 1, 2007 Brad Kenney	If Machiavelli Were an IT Manager... Moving beyond the monolithic contract to divide and conquer outsourcing projects.
Wall Street & Technology December 28, 2009 Michael Lobosco	Evaluating Outsourcing Options The technology and capabilities of outsourced portfolio management systems offer functionality that is comparable to their installed counterparts. But not all outsourced solutions are created equal.
CIO November 1, 2000 Tracy Mayor	Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself...
CIO March 1, 2003 Stephanie Overby	Breaking Up Is Hard to Do When your outsourcing relationship is on the rocks, here's how to manage the split.
Wall Street & Technology October 25, 2004 Jim Middlemiss	BPO Draws Broader Appeal Faced with ever-increasing pressure to cut costs, more investment firms are tapping business process outsourcing.
Wall Street & Technology November 18, 2005 Leslie Kramer	CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
Financial Advisor December 2004 Jeff Hollowniczky	Outsourcing By Multi-Client Family Offices Whether you are a multi-client family office (MFO), an existing single-family office or a comprehensive wealth management firm thinking of offering services to other families, one of the most crucial decisions you will face is which services to outsource.
CIO February 1, 2003 Lorraine Cosgrove Ware	Save Time and Money: Outsource Software Implementation - By the Numbers Companies that outsource packaged-software implementations can benefit from shorter time to implementation and lower costs as opposed to taking on these tasks in-house.
CIO December 1, 2000 Erik K. Clemons	The Build/Buy Battle Balancing the risks and rewards of information service outsourcing...
Global Services December 7, 2008 Chris Osentowski	Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year.
Global Services January 1, 2008 Todd Lefkowitz	Answering Services Call Regardless of the IT infrastructure outsourcing option a customer organization chooses, one of the most important elements in the partnership is the communication on managing risk, optimally using technology and enhancing efficiency.
CIO October 1, 2005 Stephanie Overby	Simple Successful Outsourcing CIOs who outsource discrete processes that have well-defined business rules are almost always happy with the outcome.
CIO September 24, 2008 Diane Frank	So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships.
CIO January 30, 2013	IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks
IndustryWeek August 1, 2008	So You Think you Want to Outsource Your IT? Here are five key questions to answer before making the outsourcing decision.
CIO April 17, 2008	The Vendor Management Bible Whether you're new to vendor management or a seasoned negotiator, these expert tips can help you learn more about the process, add value to your deal with any vendor and put you in the driver's seat.
CIO September 1, 2008 Steff Gelston	CIOs Trim Spending, Desktops Make a Comeback and More A look at IT budgets, the return of the desktop, SaaS and the fight against cancer, why developers think the CIO is clueless and recent changes in the C suites around the country.
IndustryWeek January 1, 2008 Brad Kenney	Outsourcing Strategies: Four Keys to Manufacturing IT's Future What to outsource, and what to hold close? Keep these keys in your pocket to unlock a more competitive, business-centric IT organization - both inside and outside your walls.
Insurance & Technology December 6, 2007 Anthony O'Donnell	Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage.
T.H.E. Journal November 2006 John K. Waters	Hiring Out for IT Support Your technology environment has outgrown your staff's ability to maintain it. What's a district to do? Try that trusted 21st-century solution: outsource it.
CIO March 1, 2003 Stephanie Overby	Walk Like an Outsourcer After ending an outsourcing deal early, Farmers Group learns the key to successful "re-insourcing": running its IT shop like an outsourcer would.
Insurance & Technology June 16, 2004 Anthony O'Donnell	Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy.
CIO June 13, 2011 Stephanie Overby	No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.
Bank Systems & Technology May 7, 2007 Peggy Bresnick Kendler	Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns.
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
Financial Advisor July 2009 David Lawrence	How Much Is Too Much? Outsourcing can financial advisors who try to tackle too much alone.
CIO January 1, 2002 Tom Field	How to Get In and Out of an Outsourcing Deal How to structure IT outsourcing deals.
CIO December 16, 2009 Stephanie Overby	DIY Outsourcing Saves Money, Adds Control Pricey IT consultants can be time savers but there are benefits -- beyond penny pinching -- to crafting your own outsourcing deal.
CIO October 10, 2008 Diane Frank	How to Renegotiate an Outsourcing Contract CIO tips for getting what you want from the vendor.
Bank Systems & Technology May 31, 2004 Ivan Schneider	'Best-of-Suite' Business Model Drives Acquisition Boom Banking software vendors are using acquisitions to meet a greater range of customer needs.
CRM August 2004 Jason Compton	Making the Right Call Choosing the right call center outsourcing option for your business.
Investment Advisor November 2005 Eric Clarke	Posing the Proper PMS Questions Portfolio management systems are a critical business operations component. But how do you know if your current system is the best fit for your financial advisory practice? You'd better ask these questions.
Insurance & Technology February 19, 2004 Julie Gallagher	Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration.
Inc. May 2007	Going VoIP Five questions to consider before cutting your landline.
Bank Director 3rd Quarter 2010 Chris Costanzo	Making the Most Out of Trust Of all the processing functions that a bank performs, trust seems most ideally suited for outsourcing.
Insurance & Technology May 16, 2007 Peggy Bresnick Kendler	Effective Vendor Management Enables Insurance Companies to Get the Most Out of Software, IT Services and Outsourcing Contracts Questions and answers about insurer/vendor relationships.
HBS Working Knowledge July 4, 2005 Poping Lin	Should You Outsource Your Marketing? Most companies already outsource a portion of their marketing function -- advertising. But what about direct-mail management, lead management, or customer analytics?
CIO June 1, 2004 Susan H. Cramm	Desperation Outsourcing We've all seen desperation outsourcing rationalized under the guise of strategy. But these "strategic initiatives" really are ham-handed attempts at rectifying larger ills
Wall Street & Technology March 22, 2005 Paul Allen	The Evolution of Outsourcing Though most trends in the financial services industry tend to be U.S.-led, fund management outsourcing has been more of a U.K. and continental European phenomenon to date, with a raft of high-profile deals hitting the headlines in the past two years.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
CIO October 5, 2009 Carolyn Johnson	More CIOs Planning to Spend Money, Hire IT Staff More CIOs are expecting to increase their budgets than at any time since mid-2008. There's some good news about staffing, too.
Bank Systems & Technology July 29, 2008 Maria Bruno-Britz	Banks Increasingly Are Creating Vendor Management Offices When one considers that large banks can have thousands of vendor relationships, it's no wonder vendor management is a growing trend in the industry.
CIO September 1, 2005 Stephanie Overby	Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.
Entrepreneur July 2010 Ivy Hughes	Outsourcing: Not Just Cheaper From processing payroll to integrating IT, outsourcing certain functions can mean better talent at lower costs.
CIO May 1, 2012 Maryfran Johnson	Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house.
CRM January 1, 2007 John Bostick	The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice.
Search Engine Watch September 17, 2008 Tim Ash	Landing Page Optimization -- Insource or Outsource? Part 2 Deciding whether to outsource your landing page optimization and testing program is not an easy decision. There are advantages to each.
FAO Today Nov/Dec 2007 Ross & Madden	New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market."
Insurance & Technology June 16, 2004 Peggy Bresnick Kendler	Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations.
CIO May 1, 2003 Stephanie Overby	Staff Alert With outsourcing on the rise, CIOs are at the center of a morale crisis. They see many of their workers battling stress on the job. The best leaders learn to help employees now -- and keep them in the future.