| Similar Articles |
|---|
 |
CRM
October 18, 2004
Coreen Bailor |
Can You Here Me Now? VoiceXML, or Voice Extensible Markup Language, has made its way into the contact center and is bringing standards to the IVR (interactive voice response).   |
| Knowledge@Wharton |
Should Hong Kong Worry When China Joins the WTO? What's good for China is good for Hong Kong, said Frederic Lau, chief representative of the Hong Kong Monetary Authority's New York office... |
Bank Technology News
July 2005
Shane Kite |
Communications: Automated Talking Gets More Complex Interactive voice messaging-the next step beyond traditional interactive voice response-gives banks a shot at more proactive customer relationship management. But are there options? |
HBS Working Knowledge
July 28, 2006
Sean Silverthorne |
Meeting China's Need for Management Education On a recent trip to China, Steven C. Wheelwright noted an increasing interest in entrepreneurship, globalization, and competitiveness. Most of all, the Chinese have an increasing thirst for management education. |
| Knowledge@Wharton |
China vs. Japan: The Race to Create a Market Economy An interview with William Overholt, a senior fellow at the Harvard University Asia Center, on Chinese and Japanese efforts to reform their respective economies... |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
March 2004 |
The 2004 Service Leaders--Part I The leading customer service vendors for 2004 |
CRM
December 7, 2012 |
Latin America's Contact Center Market Is Booming Adoption of interactive voice response and agent performance optimization systems is increasing. |
CRM
July 2003
Lisa Picarille |
CRM World Domination While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels. |
Wall Street & Technology
June 9, 2009
Melanie Rodier |
China's Mutual Fund Industry Goes International China is opening its mutual fund industry to international investing, injecting more than 1 billion potential investors into the international markets. Meanwhile, Western fund managers and technology providers are scrambling to provide much needed expertise to Chinese investment firms. |
AFP eWire
June 10, 2014
Melody Song |
Philanthropy in China In consideration of China's special relationship with our country, Canada's nonprofit sector should consider market specific strategy for fundraising success to engage Chinese philanthropists |
The Motley Fool
February 9, 2007
Will Frankenhoff |
I Love Chinese Stocks Given the overall strength of the Chinese economy and the attractive valuations of many "red-chip" companies, investors should consider opening their hearts to this emerging market's potential rewards, and adding to their positions during any weakness. |
| Knowledge@Wharton |
Shanghai and Hong Kong: China's Twin Engines of Growth China's economy will be like a giant 747 with Shanghai and Hong Kong acting as its two main engines, if Hong Kong can reinvent itself to balance Shanghai's growing prosperity, according to Ming K. Chan, an authority on Hong Kong and Asian development. |
The Motley Fool
December 28, 2007
Sham Gad |
China's Stock Market Alphabet Confused by all the different share classes of Chinese companies? Here's some help. |
BusinessWeek
June 28, 2004
Einhorn & Balfour |
Hong Kong: How Free A Future? Anger over Beijing's policies toward Hong Kong may soon come to a head |
BusinessWeek
March 29, 2004
Cliff Edwards |
Why China Is Making The Valley Fret U.S. chipmakers worry that a new Wi-Fi standard puts their businesses at risk |
InternetNews
February 11, 2004
Pamela Parker |
Google AdWords' Chinese Menu The search player developed a Chinese-language interface for its popular advertising program. |
CRM
December 2004
Coreen Bailor |
10 Technologies That Are Reinventing the CRM Industry Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. Consider the potential of the following 10 technologies. |
The Motley Fool
October 14, 2010
Tim Hanson |
Are China Stocks Ready to Pop? A small story this week could have a big effect on investors. |
CRM
October 1, 2009
Donna Fluss |
Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
Search Engine Watch
May 4, 2011
Andy Atkins-Kruger |
Should Google Escape the Death Spiral in China by 'Losing Face'? Weighing which of four paths Google should take when it comes to China: promote within China but remain in Hong Kong; do something completely different; re-enter China; or do nothing. |
BusinessWeek
November 6, 2006
Bruce Einhorn |
A Dragon In R&D China's labs may soon rival its powerhouse factories - and multinationals are flocking in for tech innovation. |
BusinessWeek
January 19, 2004
Bruce Einhorn |
Commentary: Hong Kong May Be Starting A Long March Toward Democracy China's leaders, faced with unrest, may allow some reform |
Entrepreneur
January 2004
Joshua Kurlantzick |
Promised Land More and more American entrepreneurs are embarking on the road to China -- and many have already found their fortunes. |
CRM
June 30, 2015 |
IVR Technology Group and Jacada Partner Jacada will offer Visual IVR technology to IVR Technology Group's customers. |
BusinessWeek
April 4, 2005
Bruce Einhorn |
High-Tech TVs: Here Comes China China is still a bit player in the industry's major shift to flat panel televisions. It won't be for long. One way or another, the Chinese are going to emerge as high-tech TV winners. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
BusinessWeek
October 22, 2007
Tschang & Balfour |
Alarming Talk in Hong Kong Its stock market is soaring, but prospects of an all-China exchange raise fears. |
BusinessWeek
December 9, 2010
Bruce Einhorn |
The Chinese Handset Wars Are On After years of lagging multinational rivals, Chinese handset makers are growing fast. Now they're aiming for Western markets. |
The Motley Fool
August 5, 2010
Tim Hanson |
Our Best Ideas From China Here's how you can ride a rising wave of Chinese consumerism. |
IEEE Spectrum
June 2005
Kumagai & Hood |
China's Tech Revolution How technology is driving the country's economic boom, and what that means for the world. |
IndustryWeek
November 1, 2004
David Drickhamer |
Manufacturers Like Us When asked to identify the focus of their market strategy, Chinese manufacturers listed "high quality" first, followed by innovation, service and support, and low cost. For U.S. manufacturers, innovation straggled in a distant seventh. |
CRM
April 1, 2007
Colin Beasty |
Business Problem: CSRs Are Inundated with Routine Customer Inquiries, Which Increases Wait Time and Reduces Agent Effectiveness. Tech Solution: Speech-enabled IVRs. Aspect Customer Self-Service... Cisco Unified Customer Voice Portal... VoiceObjects 6... |
Fast Company
March 2004
Hout & Hemerling |
China's Next Great Thing Though China's factories fill our shelves, it has yet to produce truly powerful global companies or brands. That's about to change. |
BusinessWeek
May 30, 2005
Balfour & Einhorn |
Hong Kong: It's Back! In Hong Kong, real estate is booming, shoppers are spending, and Disneyland is on the way. But is this just another bubble? |
BusinessWeek
May 13, 2010
Bruce Einhorn |
Rich Chinese Businessmen Want Hong Kong Homes Wealthy from stimulus money pumped into the Chinese economy, they are driving up residential real estate, in a slump since the 1997 post-takeover crash |
BusinessWeek
March 3, 2011
Leung & Kennedy |
Global Inflation Starts with Chinese Workers Government support and a tight labor supply are boosting wages in China. Over the next decade that will put inflationary pressure on the global economy |
The Motley Fool
June 25, 2010
Tim Hanson |
Google in China: What's the Endgame? It's going to be a while. When it comes to Google and success in China, don't hold your breath. |
IndustryWeek
September 1, 2008
David Blanchard |
Eye On China As China rapidly evolves into a more service-oriented economy, U.S. manufacturers need to adjust their China strategy to remain competitive. |
BusinessWeek
March 15, 2004
Bruce Einhorn |
China.Net China will soon be No. 1 in Web users. That will unleash a world of opportunity |
The Motley Fool
March 31, 2010
Anders Bylund |
Google Has Some Growing Up to Do Beijing will undoubtedly pull the plug on Google's Hong Kong workaround any day now. Tuesday's outage was just a warning shot. |
The Motley Fool
January 12, 2009
Dave Mock |
It's China to the Rescue, Again The Chinese telecommunications regulatory body issues permits for its three main telecom carriers to provide more advanced wireless services. The new offerings are expected to spur $41 billion in equipment orders. |
Home Toys
April 2003
Michael Cai |
The Chinese Telecom Market Still Promises Tremendous Opportunities China's telecom carriers market will gradually open to foreign investors, in the order of value-added services, basic mobile services, and basic fixed telecom services. |
Financial Advisor
September 2007
Jeff Schlegel |
Bulls In The China Shop Many observers believe China's growth story should continue for the foreseeable future, though not without a bumpy ride for investors. |
The Motley Fool
November 18, 2011
Dan Radovsky |
Apple's Now Accepting the Yuan Apple has made it much easier for Chinese iPhone users to pay for their apps. |
CRM
February 2011
Leonard Klie |
A Gray Area Today's seniors can't be left out of IVR design decisions. |
InternetNews
March 24, 2010 |
If China Blocks Google's Redirect, What's Next? Most observers expect China to block Google's redirect of its mainland search engine to Hong Kong. If that happens, where does that leave the search giant in terms of Android and its other business interests there? |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
Finance & Development
September 1, 2002
Adhikari & Yang |
What Will WTO Membership Mean for China and Its Trading Partners? After 15 years of arduous negotiations, China became the 143rd member of the World Trade Organization. The opening of an economy as large as China's can be disruptive to some developing countries in the short run, but, in the long run, it should benefit not only China but also its trading partners. |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 1 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
