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Searcher
September 2004
Coffman & Arret
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. mark for My Articles similar articles
Searcher
August 2004
Coffman & Arret
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. mark for My Articles similar articles
D-Lib
February 2003
Barth & Bejune
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. mark for My Articles similar articles
Information Today
October 6, 2008
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. mark for My Articles similar articles
D-Lib
February 2003
Jeffrey T. Penka
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. mark for My Articles similar articles
Information Today
June 16, 2003
Barbara Quint
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. mark for My Articles similar articles
Searcher
April 2012
Steve Coffman
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. mark for My Articles similar articles
Information Today
June 10, 2002
Barbara Quint
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. mark for My Articles similar articles
Information Today
July 20, 2009
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features. mark for My Articles similar articles
D-Lib
Jul/Aug 2011
Gerolimos & Konsta
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. mark for My Articles similar articles
Information Today
May 12, 2008
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. mark for My Articles similar articles
ONLINE
May/Jun 2003
Mick O'Leary
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. mark for My Articles similar articles
Information Today
August 23, 2004
Barbara Quint
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. mark for My Articles similar articles
Information Today
August 3, 2009
Paula J. Hane
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. mark for My Articles similar articles
Information Today
August 26, 2002
Barbara Quint
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. mark for My Articles similar articles
Information Today
February 11, 2010
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. mark for My Articles similar articles
Information Today
July 21, 2011
New OCLC Research Report on Virtual Reference The report distills more than 5 years of virtual reference research into a readable summary featuring memorable quotes that vividly illustrate very specific and actionable suggestions. mark for My Articles similar articles
T.H.E. Journal
October 2005
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. mark for My Articles similar articles
PC World
October 2004
Scott Spanbauer
Tweak Windows XP SP2 Security to Your Advantage Fine-tune the settings in Microsoft's recently released Windows XP Service Pack 2. mark for My Articles similar articles
Information Today
March 2001
Laverna Saunders
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... mark for My Articles similar articles
Information Today
July 5, 2005
Barbara Quint
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. mark for My Articles similar articles
D-Lib
February 2003
Janes & Silverstein
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. mark for My Articles similar articles
D-Lib
Nov/Dec 2011
Michalis Gerolimos
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. mark for My Articles similar articles
Information Today
April 1, 2010
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands. mark for My Articles similar articles
D-Lib
February 2003
Abby A. Goodrum
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. mark for My Articles similar articles
Searcher
September 2008
Stephen Abram
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. mark for My Articles similar articles
Searcher
March 2001
Barbara Quint
On Myths: A Letter to Non-Subscribers As for that misty mystical myth of some Golden Age of Libraries where all truth was handmade and hand delivered and all patrons were gratefully enriched by the blessed hands of librarians scattering largesse throughout the land...pull the other one, I'm starting to walk funny... mark for My Articles similar articles
Information Today Sony Announces Inaugural Participants in Reader Library Program The program will provide participating libraries with in-house training on digital reading devices, educational materials to help librarians and patrons learn more about ebooks, and digital reading devices for library staff use and patron demonstrations. mark for My Articles similar articles
D-Lib
June 2003
Kenney et al.
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. mark for My Articles similar articles
InternetNews
March 18, 2004
Ryan Naraine
Windows XP SP2 Turns 'On' Pop-up Blocking Microsoft's coming XP service pack adds a new Windows Security Center and a significant change to the default settings for pop-up blocking in IE. mark for My Articles similar articles
Searcher
October 2003
Marylaine Block
How Librarians Can Manage the Unintended Consequences of the Internet The unrestrained freedom of the Net has caused conservative organizations and staid, sober lawmakers to view libraries as pornography parlors and librarians as corrupters of youth. As a result, librarians have borne the brunt of an astonishing amount of ill-advised and unconstitutional legislation. mark for My Articles similar articles
Information Today
March 28, 2013
EveryoneOn Launches to Promote Digital Literacy March 21, 2013 marked the launch of Everyone On -- a national campaign to promote the importance of digital literacy skills and increase access to computer and internet training. mark for My Articles similar articles
Information Today
August 2000
TLC Unveils New Version of Site.Solution The Library Corporation (TLC) has announced the release of a powerful new version of its Site.Solution product, designed to enable libraries of all sizes and types to create new, or dramatically enhanced, Web sites---easily, affordably, and quickly. mark for My Articles similar articles
Information Today
September 2004
Lauree Padgett
In Other Words: Growing Pain If your company or user base is on the move or undergoing some growth spurts, these information industry happenings could be useful. mark for My Articles similar articles
Information Today
July 23, 2015
Innovative Publishes Report on Libraries and the Web Innovative released a survey report of 4,000-plus academic library users in the U.K. mark for My Articles similar articles
Information Today
February 21, 2008
Barbara Quint
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. mark for My Articles similar articles
Information Today
October 6, 2011
Gale Launches Librareo--Free Web-Based Community for LIS Students Librareo is a free web-based community that supports the future of libraries and librarianship by providing students enrolled in Library and Information Studies programs with free access to the professional resources they'll rely upon following graduation. mark for My Articles similar articles
Information Today
May 16, 2005
Barbara Quint
Library Collections Linked on Google Scholar for Free The Google Scholar project has responded to the complaints of many academic and research librarians by expanding its usefulness for campus-based users. Any library using OpenURLs and meeting Google Scholar's conditions can join the program. mark for My Articles similar articles
Information Today
November 5, 2012
Cindy Shamel
Internet Librarians--The Power to Transform Libraries The 16th annual Internet Librarian conference recently concluded in Monterey, California. More than 1,000 registrants and 215 speakers tackled the topic of the Transformational Power of Internet Librarians mark for My Articles similar articles
Information Today
March 15, 2012
Tutor.com Online Tutoring App Now Available Through Boopsie The partnership will make it easy for library patrons whose libraries subscribe to both services to access a live tutor anytime, anywhere through the Boopsie native mobile app. mark for My Articles similar articles
Information Today
April 23, 2012
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. mark for My Articles similar articles
Information Today
July 29, 2010
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). mark for My Articles similar articles
D-Lib
March 2003
Susan Gibbons
Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students Librarians cannot afford to be complacent in the knowledge that college students consider it easier to find resources using the Internet than by using the library. mark for My Articles similar articles
Information Today
November 12, 2015
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. mark for My Articles similar articles
Information Today
April 8, 2010
Springshare Launches SMS Reference For LibAnswers Springshare announced a new SMS Reference module that enables libraries to receive texted reference questions from their customers. mark for My Articles similar articles
Information Today
June 28, 2010
Barbara Quint
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment. mark for My Articles similar articles
T.H.E. Journal
March 25, 2010
Natasha Wanchek
Library 2.0: Enter the Teacher Librarian Enthusiast Technology is changing the role of libraries - and the responsibilities of librarians - at schools internationally. mark for My Articles similar articles
Information Today
June 3, 2014
Nancy K. Herther
Playing the Numbers: NISO/NASIG Focus On Best Practices for Library Usage Statistics The National Information Standards Organization, and the North American Serials Interest Group co-sponsored a webinar intended to "effectively understand and apply usage data," which is an important skill for librarians. mark for My Articles similar articles
Information Today
July 9, 2012
Paula J. Hane
The Challenging Landscape of Ebooks in Libraries The overall growth in digital content of all kinds, and in particular, the growing importance and acceptance of ebooks, has clearly presented great opportunities for libraries, as well as plenty of challenges. mark for My Articles similar articles
Information Today
March 5, 2007
ProQuest CSA's Marketing Toolkit for Public Libraries Makes Its Debut ProQuest CSA just launched a free Library Marketing Toolkit for public librarians, who are facing many challenges today. mark for My Articles similar articles