| Similar Articles |
 |
Searcher September 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work.  |
Searcher August 2004 Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition.  |
D-Lib February 2003 Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm.  |
Information Today October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries.  |
D-Lib February 2003 Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.  |
Information Today June 16, 2003 Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker.  |
Searcher April 2012 Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us.  |
Information Today June 10, 2002 Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world.  |
Information Today July 20, 2009 |
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features.  |
D-Lib Jul/Aug 2011 Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries.  |
Information Today May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia.  |
ONLINE May/Jun 2003 Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web.  |
Information Today August 23, 2004 Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network.  |
Information Today August 3, 2009 Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes.  |
Information Today August 26, 2002 Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software.  |
Information Today February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers.  |
Information Today July 21, 2011 |
New OCLC Research Report on Virtual Reference The report distills more than 5 years of virtual reference research into a readable summary featuring memorable quotes that vividly illustrate very specific and actionable suggestions.  |
T.H.E. Journal October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service.  |
PC World October 2004 Scott Spanbauer |
Tweak Windows XP SP2 Security to Your Advantage Fine-tune the settings in Microsoft's recently released Windows XP Service Pack 2.  |
Information Today March 2001 Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons...  |
Information Today July 5, 2005 Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings.  |
D-Lib February 2003 Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible.  |
D-Lib Nov/Dec 2011 Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories.  |
Information Today April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands.  |
D-Lib February 2003 Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections.  |
Searcher September 2008 Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries.  |
Searcher March 2001 Barbara Quint |
On Myths: A Letter to Non-Subscribers As for that misty mystical myth of some Golden Age of Libraries where all truth was handmade and hand delivered and all patrons were gratefully enriched by the blessed hands of librarians scattering largesse throughout the land...pull the other one, I'm starting to walk funny...  |
| Information Today |
Sony Announces Inaugural Participants in Reader Library Program The program will provide participating libraries with in-house training on digital reading devices, educational materials to help librarians and patrons learn more about ebooks, and digital reading devices for library staff use and patron demonstrations.  |
D-Lib June 2003 Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive.  |
InternetNews March 18, 2004 Ryan Naraine |
Windows XP SP2 Turns 'On' Pop-up Blocking Microsoft's coming XP service pack adds a new Windows Security Center and a significant change to the default settings for pop-up blocking in IE.  |
Searcher October 2003 Marylaine Block |
How Librarians Can Manage the Unintended Consequences of the Internet The unrestrained freedom of the Net has caused conservative organizations and staid, sober lawmakers to view libraries as pornography parlors and librarians as corrupters of youth. As a result, librarians have borne the brunt of an astonishing amount of ill-advised and unconstitutional legislation.  |
Information Today March 28, 2013 |
EveryoneOn Launches to Promote Digital Literacy March 21, 2013 marked the launch of Everyone On -- a national campaign to promote the importance of digital literacy skills and increase access to computer and internet training.  |
Information Today August 2000 |
TLC Unveils New Version of Site.Solution The Library Corporation (TLC) has announced the release of a powerful new version of its Site.Solution product, designed to enable libraries of all sizes and types to create new, or dramatically enhanced, Web sites---easily, affordably, and quickly.  |
Information Today September 2004 Lauree Padgett |
In Other Words: Growing Pain If your company or user base is on the move or undergoing some growth spurts, these information industry happenings could be useful.  |
Information Today July 23, 2015 |
Innovative Publishes Report on Libraries and the Web Innovative released a survey report of 4,000-plus academic library users in the U.K.  |
Information Today February 21, 2008 Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online.  |
Information Today October 6, 2011 |
Gale Launches Librareo--Free Web-Based Community for LIS Students Librareo is a free web-based community that supports the future of libraries and librarianship by providing students enrolled in Library and Information Studies programs with free access to the professional resources they'll rely upon following graduation.  |
Information Today May 16, 2005 Barbara Quint |
Library Collections Linked on Google Scholar for Free The Google Scholar project has responded to the complaints of many academic and research librarians by expanding its usefulness for campus-based users. Any library using OpenURLs and meeting Google Scholar's conditions can join the program.  |
Information Today November 5, 2012 Cindy Shamel |
Internet Librarians--The Power to Transform Libraries The 16th annual Internet Librarian conference recently concluded in Monterey, California. More than 1,000 registrants and 215 speakers tackled the topic of the Transformational Power of Internet Librarians  |
Information Today March 15, 2012 |
Tutor.com Online Tutoring App Now Available Through Boopsie The partnership will make it easy for library patrons whose libraries subscribe to both services to access a live tutor anytime, anywhere through the Boopsie native mobile app.  |
Information Today April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users.  |
Information Today July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s).  |
D-Lib March 2003 Susan Gibbons |
Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students Librarians cannot afford to be complacent in the knowledge that college students consider it easier to find resources using the Internet than by using the library.  |
Information Today November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services.  |
Information Today April 8, 2010 |
Springshare Launches SMS Reference For LibAnswers Springshare announced a new SMS Reference module that enables libraries to receive texted reference questions from their customers.  |
Information Today June 28, 2010 Barbara Quint |
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment.  |
T.H.E. Journal March 25, 2010 Natasha Wanchek |
Library 2.0: Enter the Teacher Librarian Enthusiast Technology is changing the role of libraries - and the responsibilities of librarians - at schools internationally.  |
Information Today June 3, 2014 Nancy K. Herther |
Playing the Numbers: NISO/NASIG Focus On Best Practices for Library Usage Statistics The National Information Standards Organization, and the North American Serials Interest Group co-sponsored a webinar intended to "effectively understand and apply usage data," which is an important skill for librarians.  |
Information Today July 9, 2012 Paula J. Hane |
The Challenging Landscape of Ebooks in Libraries The overall growth in digital content of all kinds, and in particular, the growing importance and acceptance of ebooks, has clearly presented great opportunities for libraries, as well as plenty of challenges.  |
Information Today March 5, 2007 |
ProQuest CSA's Marketing Toolkit for Public Libraries Makes Its Debut ProQuest CSA just launched a free Library Marketing Toolkit for public librarians, who are facing many challenges today.  |