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CRM November 2004 Barton Goldenberg	Who Really Owns the CRM Initiative? The battle between business and IT for control of users' desktops.
The Motley Fool March 7, 2006 Seth Jayson	ATI's Hush-Hush Mush The graphics chip provider should nose up nicely from its latest turn in the trough of the industry cycle. But shareholders would rather see some real numbers on earnings day. Until then, ATI, spare us the nonsense, please.
PC Magazine March 2, 2004	The 3D Gaming Cell Phone? The race for better graphics performance on PCs is a long-standing tradition. Now ATI and others want to take cell-phone graphics to the next level.
CRM May 2008 Barton Goldenberg	Is Your Contact Center Built for Multichannel Customers? The boom in self-service doesn't mean your agents are off the hook.
The Motley Fool October 7, 2005 Jeremy MacNealy	Ask Santa for ATI The 3D graphics producer's stock has been on a tough slide, but a new product cycle makes this an enticing buying opportunity. Especially since ATI has more to look forward to than game consoles this holiday season.
CRM April 2006 Barton Goldenberg	Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support.
CRM August 2005 Coreen Bailor	Do It Yourself Web self-service done right, in the right enterprise, can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions.
CRM July 2004 Barton Goldenberg	Whose Portal is it, Anyway? CRM's next big challenge is deciding which application will rule the desktop.
CRM March 2007 Colin Beasty	The Enlightened Enterprise As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance.
CRM February 2015 Maria Minsker	Trupanion's Tailored Marketing Keeps Pet Owners Engaged Microsoft Dynamics CRM solution boosts email effectiveness and retention for the first North American pet insurance provider.
CRM October 2003 Ginger Conlon	The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship.
CRM January 2006 Barton Goldenberg	CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way.
CRM March 5, 2014 Leonard Klie	CRM Is in the Midst of an Expansion, Microsoft Execs Say at Convergence Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM September 2004 Barton Goldenberg	Don't Put the Cart Before the Horse Process excellence helps some companies enhance business processes like streamlining new product development and improving CRM.
CRM March 2011	Is a Contact Center Revival 'Up Around the Bend'? The idea of customers helping customers appeals to organizations for its low-cost and brand-building benefits. Vendors were evaluated based on their ability to provide Web self-service, email management, click to call, chat, and social media community support.
CRM November 1, 2006 Colin Beasty	Business Problem: Poor e-mail Response Times Lead to Increased Numbers of Phone Calls to the Contact Center Tech Solution: e-mail management tools. KANA Response... Kintera CRM... Talisma Email...
CRM January 2, 2004 Ginger Conlon	Great Service Is Your Call There is no CRM success without communication.
CRM January 7, 2014 Sarah Sluis	Microsoft Dynamics CRM Strengthens Offerings With Parature Acquisition Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM November 5, 2012 Judith Aquino	Moxie Software Joins Forces with Microsoft Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
CRM June 2, 2014	Microsoft Updates Dynamics CRM Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.
CRM January 1, 2006 David Myron	Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality.
CRM March 2004 Barton Goldenberg	People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset
CRM January 26, 2004 Patrick O'Neal	Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option..
PC Magazine February 3, 2004 Jamie M. Bsales	Home Video Network ATI's new EazyShare software turns All-in-Wonder- equipped PCs into video servers that can deliver TV content to any networked PC equipped with an ATI Radeon graphics card.
CRM September 2, 2011 Duke Chung	Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience.
CRM December 2005 Colin Beasty	11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries.
CRM February 2006 Coreen Bailor	6 Common Contact Center Mistakes Here, contact center industry experts reveal six common, but sometimes overlooked, blunders that plague the industry, and offer advice for avoiding or reversing missteps.
CRM May 2003 Lisa Picarille	Overly Ambitious Hewlett-Packard's CRM czar Mike Overly is working overtime to unify the company.
CRM August 2, 2004 Jerri Ledford	Reducing CRM's Total Cost of Ownership How organizations increase the value of their CRM initiatives while keeping costs low.
CRM November 1, 2007 Marshall Lager	Market Focus: Technology -- The Simple Truth about Complex Manufacturing Tech firms need CRM as much as any other company - and sometimes even more.
CRM January 24, 2014 Steve McIntosh	The Unified Future of Small Business CRM CRM is only as effective as its users and the information they create.
CRM March 2015 David Myron	Small Customer Service Vendors Can Make Big Contributions A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.
CRM April 13, 2004 Ginger Conlon	People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization.
CRM September 2006 Jim Dickie	Invest in CRM Beyond Applications The right end-user systems training -- not more training -- paves the road to CRM success.
CFO November 1, 2002 Russ Banham	Back to the Drawing Board With CRM installations, practice makes perfect.
CRM January 2005 Barton Goldenberg	5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty.
CRM September 2003 Barton Goldenberg	Service Is the Long-Term Winner Combining CRM with product excellence delivers competitive differentiation that can outlast the competition.
CRM May 1, 2003 Lisa Picarille	Developers Jump on Microsoft CRM Bandwagon Microsoft's entry into the CRM mid-market space has attracted a lot of attention from rivals and industry watchers. But the software giant has also managed to draw significant support from third party software developers and resellers.
CRM November 15, 2004	Hot Seat: What CRM Trend Will Have the Biggest Impact in 2005? Top executives weigh in on where CRM is headed in the coming year.
CRM April 2012 Esteban Kolsky	The Big Three The big problems in CRM are not solved by deploying software and changing a few processes. They require a lot more than that to be solved.
InternetNews March 31, 2004 Michael Singer	CEO Powers Down at Graphics Chipmaker Dave Orton will start as ATI's CEO on June 1; K.Y. Ho will retain his post as chairman.
CRM August 1, 2006 David Myron	The Response You Don't Want Many business professionals still need some convincing when it comes to using CRM technology.
CRM April 11, 2014 Bob La Loggia	8 Tips Every SMB Should Know Ensure loyalty by putting customers first.
CRM September 19, 2014 Sameer Bhatia	5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success.
CRM August 2003 Ginger Conlon	A Powerful Mix Creativity mixed with technology is certainly an influential sales tool. Another powerful tool in CRM is the blend of responsibility, accountability, and productivity. No CRM initiative is complete without it.
CRM February 2006 Barton Goldenberg	The Future of CRM: Real Time Always on, always connected, real-time CRM will be the prevalent way to conduct business in 10 years.
CRM April 25, 2014 Connor Marsden	CRM Technology as a Business Planning Tool Sharing essential information is key to meeting customer demands.
CRM December 2006 Barton Goldenberg	Getting Executive Buy-In: A Pocket Guide Don't take it for granted, define the CRM initiative's goals from the jump, and closely link the organization's business direction to the initiative.
PC Magazine March 15, 2006	Graphics Card Compatibility The interchangeability of graphics cards and what the end result in performance will be.
CRM September 2013 Leonard Klie	Schools Need to Rethink Their CRM Approaches Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components.