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InternetNews August 24, 2004 Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...  |
InternetNews August 19, 2008 Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.  |
InternetNews August 14, 2007 Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.  |
CRM November 16, 2010 Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.  |
Search Engine Watch January 19, 2006 Chris Sherman |
Survey: Google, Yahoo Still Favorites in North America For the second year running, a Keynote Systems study says Google provides the most satisfying search experience among North American users, despite competitive maneuvering from all of the other major search services.  |
InternetNews August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.  |
The Motley Fool August 14, 2007 Alyce Lomax |
A Consumer Nod for Yahoo! Yahoo! pulls ahead of Google in a customer-satisfaction survey, possibly because its management strategy is more focused on making customers happy, not just on competition.  |
The Motley Fool September 8, 2008 Anders Bylund |
Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL.  |
Search Engine Watch January 13, 2005 Chris Sherman |
Yahoo & MSN Closing the Google Gap While Big G continues to maintain its leadership position in the eyes of web searchers, a new study finds that Yahoo, MSN Search and Ask Jeeves have all made significant improvements over the past year and are narrowing Google's mindshare advantage.  |
InternetNews February 19, 2008 Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.  |
InternetNews December 18, 2006 Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.  |
InternetNews October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.  |
InternetNews May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.  |
Search Engine Watch July 5, 2000 |
Yahoo Partners With Google Yahoo has selected Google to take over from Inktomi in powering Yahoo's secondary results....  |
InternetNews December 8, 2006 Nicholas Carlson |
Analysts: You Can't Compare Yahoo to Google Sure, Yahoo does search like Google, but there's a lot more to the just-reorganized company.  |
Search Engine Watch July 5, 2000 |
Good For Google Does Not Equal Bad For Inktomi The loss of big portal Yahoo to Google's search service doesn't necessarily mean Inktomi is a big loser, just because Google is a big winner.  |
InternetNews October 28, 2008 Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.  |
Search Engine Watch June 16, 2004 Chris Sherman |
Google Gains in Popularity, But Will It Last? Over the past year, Google took significant market share from Yahoo and MSN, according to a new report from industry analyst Hitwise. But the increasing popularity of vertical search sites poses a big threat to all of the major search engines.  |
The Motley Fool April 4, 2006 Alyce Lomax |
Yahoo! Finance Uses Users Some Yahoo! shareholders may have reacted with dismay when Google released its Google Finance beta. Now user feedback is part of an enhanced Yahoo! Finance discussion board beta.  |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.  |
InternetNews February 20, 2004 Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.  |
Search Engine Watch May 6, 2002 Danny Sullivan |
Overture Wins Yahoo, What Will Happen With Google? Overture had a major win last month by extending its initial five-month deal to provide paid listings to Yahoo for an additional three years. In addition, Overture's being named Yahoo's exclusive paid listings provider may impact Google's editorial partnership with Yahoo...  |
InternetNews March 21, 2006 Nicholas Carlson |
Google Finance Sparks Portal Talk After launching Google Finance, is the company closer to becoming a portal? Does Wall Street care?  |
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.  |
The Motley Fool September 14, 2004 Alyce Lomax |
AOL: Back to the Future? As Web advertising heats up, is everything old new again?  |
PHONE+ May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.  |
InternetNews December 30, 2008 Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?  |
InternetNews August 17, 2005 Susan Kuchinskas |
Sizing Up the Search Competition In the Google-Yahoo rivalry, does the bigger index do a better job?  |
Search Engine Watch May 6, 2002 Danny Sullivan |
Google Tops In Search Hours Ratings What's the most popular search engine? There's a new metric available for determining this, the total number of search hours users spend at a site, a figure that sees Google leading by far over other search engines  |
Search Engine Watch October 9, 2002 Danny Sullivan |
Yahoo Renews With Google, Changes Results After months of speculation, Yahoo announced today that it has renewed its relationship to use Google's results as part of its search listings. In addition, Yahoo made a substantial change to end its historic barrier between human-powered and crawler-based search results.  |
CRM December 2015 Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays  |
Search Engine Watch April 5, 2004 Danny Sullivan |
Google Tops, But Yahoo Switch Success So Far New WebSideStory stats say Google's most popular, but they also reveal that Yahoo's recent replacement of Google results with its own technology doesn't appear to have cost it visitors.  |
The Motley Fool February 4, 2008 Mac Greer |
Fool Video: Sour Grapes for Google? Is the price right for a Microsoft acquisition of Yahoo!? Would Yahoo! give Microsoft an unfair advantage over Google? Will Yahoo! be to Microsoft what AOL was to Time Warner? These questions are discussed in this video.  |
PC Magazine September 14, 2005 Michael J. Miller |
Web Portals Make a Comeback Google, Yahoo, and MSN are constantly adding more features to their portals... The community is taking a role in search engines... Microsoft's PlaysForSure concept isn't completely accurate...  |
InternetNews May 22, 2006 Nicholas Carlson |
Stats Say Google Losing Something Google increased its search dominance in April, but remains well behind Yahoo's news, mail, finance and maps service.  |
InternetNews December 16, 2005 Susan Kuchinskas |
Google Close to Big AOL Payoff Exclusive negotiations could give search giant tiny stake in struggling Web property.  |
Search Engine Watch August 25, 2004 Chris Sherman |
Search Engine Executive Roundtable, Part 1 What's happening in search today, and where is it headed? Top honchos from AOL Search, Ask Jeeves, MSN Search and Yahoo offer answers to these and other wide-ranging questions.  |
InternetNews August 24, 2005 Susan Kuchinskas |
Battle for Search Share in Lower Tier The latest search engine share rankings show Google maintaining its lead over Yahoo, with upstarts gaining points.  |
The Motley Fool July 1, 2004 Alyce Lomax |
Microsoft's Still Searching Today, Microsoft unveiled an upgrade to its MSN search capabilities, as well as a preview of search functions to come.  |
Search Engine Watch February 18, 2004 Chris Sherman |
Yahoo! Birth of a New Machine Yahoo is launching a brand new search engine today, with its own index and ranking mechanisms, casting aside its long-standing use of Google-powered search results. The move is bound to roil the industry and sets in motion a new race for the claim of web search champion.  |
InternetNews February 28, 2005 Rob McGann |
Majority of Searchers Use Multiple Search Engines What are the most popular search engines?  |
Search Engine Watch February 13, 2007 Greg Jarboe |
Is Google News the Tail Wagging the News Search Dog? Why does Google News get more press and blog mentions than other news search engines, when Yahoo News and AOL News have larger unique audiences?  |
InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.  |
The Motley Fool December 28, 2007 Rick Aristotle Munarriz |
Next Stop: Microhoo! Over the past two months, Google has grown more dominant at the expense of a fading Yahoo!, leading to speculation that Yahoo! and Microsoft should merge before Google gets any bigger.  |
InternetNews August 3, 2004 Parker & Rodgers |
Yahoo!, Ask Jeeves Bow Local Search Tools The news follows closely on the heels Google's own local Web search offering.  |
Search Engine Watch April 26, 2005 Andrew Goodman |
Viewing the Search Landscape Which search engine appeals most to U.S. searchers? Which service is the most popular elsewhere in the world? It depends on who you ask, and how they're measuring.  |
The Motley Fool February 1, 2008 Mac Greer |
Fool Video: Does Microsoft Plus Yahoo! Equal Google? Doe Microsoft + Yahoo! = Google? Or does Microsoft + Yahoo! = AOL - Time Warner? These questions are discussed in this video.  |
CRM November 2014 Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.  |
The Motley Fool August 30, 2004 David Meier |
Misinterpreting Google Find out how one Janco Partners analyst contradicts himself in his report giving Google a sell rating.  |
The Motley Fool December 4, 2007 Ryan Fuhrmann |
Dueling Fools: Yahoo! Bull Rebuttal The bulls argue that while Yahoo! has to work out some kinks in terms of business focus, the company may be more savvy than Google when it comes to branching out into new online ventures.  |