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The Family Room
Sharon Jacobsen |
Apologising - A how to guide Without an apology, you can't expect to be forgiven. If you've upset somebody, the chances are that they'll carry their resentment with them. The resentment may give with time, but it's unlikely to be completely released...   |
AskMen.com
Ross Bonander |
4 Steps: Make A Sincere Apology There are many ways to get apologies wrong and only a few ways to get them right. The following steps describe how to make a sincere apology. |
AskMen.com
Ross Bonander |
4 Steps To: Making Amends In seeking to mend a fractured relationship, a well-considered strategy is as crucial to success as showing contrition, sincerity and humility. |
Inc.
June 2006
Alison Stein Wellner |
Making Amends Apologizing is part of doing business. But do it wrong, and you'll really be sorry. |
CRM
May 1, 2006
Jessica Sebor |
Social Responsibility: Are Companies Faking It? In the wake of the Enron scandal, the message most people got was not to get caught. |
Job Journal
February 1, 2004
Bob Rosner |
A Sorry Situation Some tips on mastering the art of the workplace apology |
Inc.
June 2006 |
The Sorry Laws A sincere apology is a good way to avoid a lawsuit, but it can backfire. That's because in some states, courts can treat "I'm sorry" as "I'm guilty." Ask your attorney about the law in your state - and think twice if you find yourself dealing with someone litigious. |
IndustryWeek
March 1, 2006
Karen M. Kroll |
'Revolving Door' Syndrome A survey shows that CEO turnover is in high gear, which can be costly. |
The Motley Fool
September 17, 2007
Alyce Lomax |
CEOs: Sorrier Than Ever Steve Jobs is just the latest example of CEO apologies this year. We have also seen Whole Foods Market's John Mackey apologize for his blog entries, and JetBlue's David Neeleman apologized for flight delays. |
AskMen.com
Kristen Armstrong |
Avoid The Blame Game Some people are masters of evasion when it comes to accepting blame. There are some good ways to know when you should own up, and there are more than a few good reasons to stop. |
HBS Working Knowledge
May 1, 2006
Barbara Kellerman |
The Public Apology Apologizing in public is not easy, especially for leaders. They are heroes when things go right - and scapegoats when things go wrong. |
IndustryWeek
November 1, 2005
John S. McClenahen |
Manufacturing & Society: Practicing The Principles The basic responsibility of a manufacturing company is to stay in business, of course. But the company also has a social responsibility, which for many remains a serious work in progress. |
| Knowledge@Wharton |
2002: The Year of the Apology It seems that 2002 is the year of the apology -- on both the corporate and the individual level -- with acts of contrition appearing regularly since the collapse of Enron in December 2001. |
