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U.S. Banker
January 2002
Mark Bruno |
Siebel Issues Siebel 7 Siebel Systems has begun shipping its latest version of CRM technology, Siebel 7...   |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
| Knowledge@Wharton |
A Cingular Challenge: Becoming More Than the Sum of its Parts It's time for Cingular's final exam. The nation's second-largest wireless company has spent the 18 months since its creation building a brand, integrating its back offices and figuring out what to do with its two clashing wireless technologies... |
PC World
September 2004
Laurianne McLaughlin |
Smart Talk Time for a new cell phone, service plan or both? Use this guide to pick the perfect ones for your needs and budget. |
CRM
March 1, 2004
Michael Fields |
Cingular Wireless Cingular employed CRM because its goal was to build a world class sales organization. To attract professional B2B salespeople we wanted to have common sales processes, along with the best tools available to support their needs. |
CRM
October 18, 2004
Jason Compton |
Mobile CRM Seals the Deal for Cingular The wireless provider vastly improved interaction with its growing field sales force. |
CIO
September 1, 2001
Christopher Koch |
Your Budget Playbook IT is the best way to force improvements in the ways people do their jobs. Learn what to spend your money on and where to save... |
The Motley Fool
August 9, 2005
Melanie Hollands |
Wanna Buy a Siebel? Is the software company for sale? Is it even worth buying? In the first of a two-part series, the author explains why she doubts the software company is on the market. |
| Knowledge@Wharton |
Tom Siebel on CRM, ERM and Homeland Security When Siebel's people came up with a web-based package of programs to tackle tasks such as communicating to workers, training them, connecting them to tech support, helping them collaborate and managing their performance, he realized he was staring at a piece of the company's future... |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 1) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
The Motley Fool
June 17, 2004
Selena Maranjian |
Is Outsourcing Overblown? Maybe Americans aren't losing as many jobs overseas as we first thought. |
U.S. Banker
December 2001
Mark Bruno |
Siebel's Latest Big Catch: National City Siebel Systems has been reinforcing its lock on the big-bank CRM market. It has announced a number of new deals in recent weeks, but none is as big as its latest catch, Cleveland's $96 billion National City Corp... |
CRM
May 2006
Colin Beasty |
Barriers to CRM Success Tech obstacles to CRM success can be considerable, but others include process and people concerns -- read here about two companies' experiences. |
CIO
September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
CIO
September 1, 2003
Christopher Koch |
Backlash As a growing number of IT jobs move overseas, some CIOs and economists prophesy a political storm against offshore outsourcing. |
Fast Company
David Lumb |
Google Reveals A Pay-Per-GB Wireless Service Google has just confirmed its wireless service, called Project Fi. |
PC World
October 2001
Michael Desmond |
CRM Software: Customer Service for a Song Customer relationship management software doesn't have to cost hundreds of thousands of dollars... |
InternetNews
January 11, 2005
Jim Wagner |
Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets. |
BusinessWeek
June 27, 2005
Sarah Lacy |
If I Can Make It There... George Shaheen sees his job at Siebel as a chance to restore a battered reputation. |
CRM
December 13, 2004 |
Aviall Services Uses CRM to Improve Collaboration--and Revenue An interview with Aviall Service's director of business systems development on why they chose CRM and how the process unfolded. |
CRM
June 2004
Eric Krell |
5 Ways to Get More From Your CRM Investment Just like adding mag wheels and a bored-out engine to turn a Mustang into a hot rod, you can soup up your CRM and maximize its return on investment. |
IndustryWeek
February 1, 2002
Doug Bartholomew |
CEO Of The Year -- The King Of Customer Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry... |
CIO
February 15, 2003
Stephanie Overby |
This Could Be the Start of Something Small Cheaper and faster has become the motto of almost every CIO, and that's why the reign of vast enterprisewide application suites is drawing to a close. Taking their place are targeted point applications. Here's how CIOs are making the switch. |
CRM
December 2003
Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful. |
Bank Technology News
January 2008
John Adams |
Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance. |
CIO
November 15, 2001
Steve Ulfelder |
How to Keep the Citizens Satisfied Why state governments need customer relationship management, best practices for deploying CRM in public sector, and how CRM is improving government service delivery... |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
CRM
September 2007 |
The 2007 Market Awards: Consultancies Demand for CRM professional services remains strong - and steadily increasing. |
CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
InternetNews
February 17, 2004
Colin Haley |
Cingular Wins Out in AT&T Wireless Bid UPDATE: Outbidding Vodafone, Cingular will pay $41 billion in cash to vastly expand its voice and data subscriber customer base. |
CRM
May 1, 2003
Ron Miller |
Big Deal Merrill Lynch signs a five-Year CRM contract. |
CRM
November 2013
Paul Korzeniowski |
Mobile CRM Is Slow to Take Hold Integration hurdles slow deployments as systems largely fail to deliver significant value to users. |
CRM
August 2003
David Myron |
6 Barriers to CRM Success And How to Overcome Them If Gartner's claims are accurate that about 50 percent of CRM implementations fail, and if Aberdeen Group is correct that in 2002 the CRM market reached $13.4 billion, then companies flushed about $6.5 billion down the toilet last year alone. |
CRM
January 2004
Martin Schneider |
The Hard Sell Selling ice to Alaskans is a breeze compared with selling CRM internally to executives who resist commitment and users who shun change. Although the benefits of CRM may be clear to you, the challenge is to convince everyone else. Here's how. |
InternetNews
December 21, 2004
Colin C. Haley |
Cingular Service Restored in Texas Cingular Wireless customers in parts of eastern Texas experienced a network outage on Monday caused by "hardware and software issues," the company confirmed today. |
CRM
September 2004
Ginger Conlon |
The 2004 Influential Leaders Spotlighting those people who have had a significant impact on their organization or on the CRM industry in the past year. |
InternetNews
November 1, 2006
Ed Sutherland |
Cingular Could be Next in Music Sweepstakes Cingular subscribers may soon be able to transfer digital music they consume from services such as Yahoo Music, and Napster, to their devices. |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
InternetNews
May 20, 2004
Sean Michael Kerner |
Siebel, Vignette Answer PeopleSoft The enterprise software makers refresh their CRM offerings a day after rival Peoplesoft made its own announcement in the space. |
InternetNews
May 25, 2004
Clint Boulton |
Siebel Exec Proposes 'Customer-driven Enterprise' A Siebel EVP touts the firm's hybrid theory of large enterprise application centers and hosted, on-demand CRM applications to fulfill customers' needs. |
CRM
September 2003
Ginger Conlon |
The 2003 Influential Leaders One of the great things about the CRM industry is the group of outspoken leaders who continually push for its success. Here, we spotlight customer-company and vendor executives who have made a significant impact in their company or on the industry in the past year. |
CRM
May 2003
Ramin Ganeshram |
Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. |
CRM
December 2003
Lisa Picarille |
User Buy-In Boosts Sales The revamped version of Siebel 6.5 deployed in 2001 became a must-have for everyone on Cingular's sales force. |
CRM
December 20, 2004
Jason Compton |
How to...Avoid CRM Upgrade and Replacement Mistakes in 5 Steps The worst thing is to take away an application salespeople are using and liking. Before committing to change, consider the following tips. |
CRM
September 1, 2005 |
DestinationCRM Dashboard There's a New Seer at Oracle... Convergys Is Buying Deloitte's F&A BPO Business... The BPM Market Is Growing Faster Than Expected... CRM Analytics... etc. |
| Knowledge@Wharton |
How Siebel Systems Found Its Groove Siebel Systems, the world's leading provider of customer relationship management (CRM) software, hardly seems to have missed a step since 1993... |
CRM
December 1, 2005
Marshall Lager |
The Competitive Threat SAP, Onyx, and others look to seduce leery customers. The real question is, How is Oracle going to position itself against its competitors, and against itself? |
CFO
March 15, 2004
Anne Stuart |
Stuck on the Middle Enterprise software companies try to lure smaller customers with tailored products and lower prices. |
