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Bank Systems & Technology May 21, 2007 Katherine Burger	Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
The Motley Fool January 23, 2006	All About Online Banking You may not need your bricks-and-mortar branch as much as you thought.
U.S. Banker July 2006 Rebecca Sausner	Surcharge-Free ATMs Help Smaller Banks Compete Are community banks driving the new trend toward surcharge-free ATMs for all customers? They're certainly at the forefront-and not questioning that strategy.
Bank Systems & Technology February 1, 2007 Kere Lewis	Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
The Motley Fool September 7, 2005	How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business.
Bank Systems & Technology November 1, 2006 Nancy Feig	Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.
U.S. Banker June 2007 Keith Lewis	Giving the 'You Generation' The ATM Relationship It Craves Institutions are now working to enhance the usability experience anywhere or any way consumers choose to bank: at the branch, at the ATM, on the Web and via mobile phone.
Bank Systems & Technology July 12, 2010 Penny Crosman	Mobile Banking Usage Nearly Doubled in Past Year, IDC Says The good news: consumers and banks have made great progress in mobile banking adoption. The bad news: it's hard for banks to make money via mobile.
U.S. Banker October 2007 Lee Conrad	How to Give the Love And Finesse the Cross-Selling The newest trend in small-business loyalty relationships may carry the rather bland moniker of "enterprise awards" or "enterprise loyalty," but the terms belie the importance of the one-two punch in perfectly grooming a group for cross-selling.
The Motley Fool March 13, 2006 Stephen D. Simpson	Capital One Opens Up Its Wallet Buying North Fork Bank brings Capital One a well-run source of low-cost funds. It's always dangerous to extrapolate big trends from a single deal, but one wonders if this is the beginning of the long-awaited consolidation in the banking industry. Investors, take note.
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
U.S. Banker January 2002 John Hackett	Squeezing Profits out of ATMs Changes in the marketplace have made it hard to make a buck with off-site ATMs, but some banks are experimenting with ways to increase revenues from their networks...
Bank Systems & Technology February 29, 2008 Maria Bruno-Britz	Select-A-Branch Takes New Approach to ATM Distribution A new business model offers financial institutions an alternative distribution method that puts a twist on the surcharge-free ATM network, allowing banks to expand their ATM networks without purchasing machines or worrying about their upkeep.
U.S. Banker February 2010 Louis Hernandez	Six Ways to Attract and Retain Small Businesses Many healthy small businesses have had their credit lines cut even though there is no real change in risk for that business. At the same time, however, banks do not need to focus solely on credit.
Bank Technology News October 2007 Glen Fest	Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools.
U.S. Banker May 2007 Kenneth Long	Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry.
Bank Systems & Technology March 30, 2007 Peggy Bresnick Kendler	What It Takes to Serve the Small and Mid-Size Business Market Banks looking to build their presence in the small and mid-size business market should focus on providing online tools that can help these customers become more efficient in handling their cash management and payment needs.
U.S. Banker December 2007 Anthony Malakian	ATM Fees: Do Larger Surcharges Spell Opportunity? High ATM surcharges are not only here to stay, but will continue to rise.
U.S. Banker January 2008 Alistair Jessiman	Isn't It Time to Abandon Proprietary Bank Funds? Behind the scenes, a variety of troubling issues have continued to simmer for the proprietary asset-management units of mid-sized banks, including marketing power, operating efficiency and investment performance.
Bank Systems & Technology July 22, 2007 Peggy Bresnick Kendler	Bank Execs Discuss ATM Technology Developments ATMs Technology developments and functionality enhancements, as well as emerging global economies, offer opportunities for ATM advancement.
Bank Technology News December 2001 Brian O'Connell	ATMs Get Web Savvy Banks and retailers have found a new service channel with which to lure consumers...
The Motley Fool January 3, 2006 Selena Maranjian	That ATM May Be Dangerous A thief behind you shouldn't be your only ATM concern. Here's what savvy personal bankers know about ATM charges.
The Motley Fool September 23, 2005 Rich Smith	Fools Want to Know, With Digital Insight An interview with CEO Jeff Stiefler on the online banking biz and the company's stock.
U.S. Banker August 2005 Michael Grebb	Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all.
The Motley Fool September 14, 2007 Dan Caplinger	Those Dirty Banks! Banks can raise their ATM fees, but you don't have to pay them.
Bank Technology News June 2007 Glen Fest	Mobile Banking: Mobile Banking is Finally Almost Here. Really. An adoption surge, fueled by user technology and industry convergence, is expected to propel mobile banking's march to the financial services mainstream within three years.
The Motley Fool August 15, 2006	Banking Alternatives Investors, don't think you're stuck with Federated First Financial. You might do better elsewhere.
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
The Motley Fool January 9, 2011 Andrew Bond	Invest in Banking Growth Without Buying a Bank NCR is a play on the growth of ATMs worldwide.
U.S. Banker August 2001	Amex Deep in Thought American Express CEO Ken Chenault seems to be thinking about whether the company should give a real push to its Internet banking business.
The Motley Fool June 12, 2007 John Rosevear	Checking Out Checking Accounts How to steer clear of "free checking" pitfalls.
The Motley Fool March 23, 2004	What's a Bank Really For? All banks are not created equal. Ensure yours serves you well.
Bank Systems & Technology May 16, 2008 Paula Damiano	ATMs Add New Functionalities Many banks are enhancing their ATMs with new functionalities, turning them into relationship-building tools rather than cash dispensers.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
Bank Technology News August 2007 John Adams	ATMs: Pushing the Envelope, Straight into the Dustbin Wells Fargo and Bank of America are among the banks slowly deploying technology that allows for envelope-free cash deposits, a move that could shorten lines at branches.
AskMen.com Terence Channon	Online Banking Your bank may offer you access to more services online than you think -- services that might make your life a whole lot easier if you use them properly.
CIO June 1, 2006 Susannah Patton	Online Banking's BOO-BOO People are banking online in greater numbers than ever before, but according to a recent survey, banks aren't keeping up with their customers' appetites for online financial planning assistance.
Bank Technology News February 2006 John Adams	Small Business: Heritage's Shopping Remote Capture Heritage Bank is allowing small business customers to deposit checks electronically and remotely, allowing the bank to stretch beyond its traditional footprint
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Systems & Technology December 23, 2007 Peggy Bresnick Kendler	Banks Eye Wealth Management Market As baby boomers transition into retirement, the market for wealth management services is more promising than ever.
Bank Technology News January 2005 Michael Sisk	The Post-October 28 World: It's Time for a Reality Check on Check 21 Believe it or not, there are still many misconceptions about the law among the public, which banks must battle as they gradually implement new checking technology.
U.S. Banker August 2010 Rob Garver	A Matter of Convenience A Virginia community bank is using an old-school tactic -- free ATM withdrawals -- to win over a new generation of customers.
The Motley Fool August 8, 2007 Mary Dalrymple	Cut the Cost of Cash Some banks charge $4.25 to withdraw cash from ATM's. That is way too much to pay for your own money. Starting immediately, here are five things you can do to avoid those ATM fees.
Bank Technology News August 2001 David Rountree	Surveying the Online Banking Channel Once seen as the best thing since sliced bread, Internet banking is taking its place as one key channel among several customer touchpoints...
Entrepreneur October 2005 C.J. Prince	Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over.
Bank Systems & Technology May 31, 2004 Cynthia Ramsaran	Check Imaging at ATMs Attracts Users A decline in ATM deposits has banks using new technology.