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Bank Systems & Technology November 30, 2003 Steven Marlin	Careful What You Wish For: Technology Is Key to BofA/Fleet Deal Bank of America and FleetBoston must decide how best to assimilate their systems.
CIO April 1, 2004 Alice Dragoon	Banks Fight Customer Fligtht Following mergers, banks used to sacrifice customer service in favor of speedy integration and cost-cutting. But no more. Here's how CIOs are helping banks implement a new postmerger mandate to focus on customer service.
BusinessWeek February 7, 2005 Dean Foust	BofA's Happy Surprise Consumer chief McGee's sweeping makeover of Fleet's branches is a success
CFO March 1, 2004 Kris Frieswick	The Two Faces of Bank Mergers Despite all the talk about the "seamlessness" of the mergers being planned in the nation's fast-consolidating banking industry, CFOs of bank customers aren't all that convinced. And their concerns are both financial and personal: Will the merger of their bank hurt their access to capital, they ask? And how will their relationship with bank officers change?
Bank Systems & Technology November 30, 2003 Katherine Burger	Damning with Faint Praise The winner of last month's "Now you tell me!" award was Charles Prince, Citigroup's recently named CEO, who stated in a presentation about the institution's global corporate and investment bank, "The era of the transformational merger is over."
Bank Technology News June 2004 John Adams	The General of BofA's Army Ken Lewis was named president, chairman and CEO of BofA in 2001 following the turf war that accompanied the NationsBank-BofA deal.
Knowledge@Wharton	Bank of America and FleetBoston: Dud Deal? It was the third largest bank merger in history, promising to create a mega-bank that would span the country. But though bank executives promise economies of scale and cross-selling opportunities, investors have not been impressed.
InternetNews May 18, 2005 Clint Boulton	Platform Shift Knocks 40K BofA Customers Offline Bank of America will take down some online and ATM access to finish switching over customers still on the Fleet network.
BusinessWeek May 22, 2006 Mara Der Hovanesian	(Investment) Bank Of America? Bank of America aims to build its way up to the top tier of investment banks. It won't be easy.
U.S. Banker February 2004 Michael Sisk	Bank of America Goes Under the Microscope Thanks to a raft of letters from community groups and an appeal from Massachusetts legislators, the Federal Reserve Board extended public comment on the proposed Bank of America and FleetBoston Financial merger to include two public hearings.
Bank Technology News May 2003 Mark Bruno	The Anatomy of an Anomaly How a traditional institution like Bank Of America is making huge waves in the internet banking business.
Bank Technology News November 2003 Jeremy Quittner	Finding Equals in a Merger Jean Davis's responsibility is to integrate all of Wachovia's systems, technologies and operations since its 2001 merger with First Union. It wasn't a cake walk, but the new entity is beginning to hum.
BusinessWeek February 23, 2004 Gene G. Marcial	Who's Courting BofA? With banking mergers and acquisitions heating up, some big U.S. and European banks are eyeing Bank of America as a possible partner.
BusinessWeek November 10, 2003 David Henry	M&A Deals: Show Me Aware that many mergers haven't paid off in the past, investors don't have the enthusiasm they once did.
Bank Systems & Technology January 30, 2005 Jim Eckenrode	Solid Returns Entering 2004, the banking industry generally was experiencing solid growth in a number of areas, particularly in the consumer lines of business.
Bank Systems & Technology January 14, 2004 Peggy Bresnick Kendler	Managing M&As Technology is playing an increasingly important role in the revived M&A market in financial services.
U.S. Banker April 2004 Michael Dumiak	Culture Clash Nearly a decade after the last merger wave, dealers sharpen their pencils in the wake of an economic downturn and look to make combinations. Is that really such a good idea?
U.S. Banker November 2008 Anthony Malakian	BofA Makes Dash in the World Of Premium Cards Bank of America's acquisition of top-tier brokerage Merrill Lynch gives the Charlotte NC-based behemoth "a special edge" in the high-net-worth card industry segment where it once lagged.
U.S. Banker April 2010 John Hintze	A Wealth of Progress Bank of America aims to turbocharge cross-selling between its banking and wealth management units and move a step closer to building a true one-stop shop.
Bank Systems & Technology November 20, 2008 Maria Bruno-Britz	Risk and Customers Key Considerations in Mergers Whether a bank acquires another under duress or a merger occurs for more practical reasons around synergies and cost savings, there are several best practices banks should keep in mind to make the process less painful.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
The Motley Fool November 9, 2006 Joseph Khattab	The Best Blue Chip for 2007: Bank of America Bank of America pays out a saucy 4.1% dividend, and it trades at lower earnings multiples than most of its peer group. It also looks reasonably valued compared to its historical multiples.
The Motley Fool October 15, 2004 Nathan Slaughter	Bank of America's Obvious Force The country's third-largest bank flexes its muscles and may be a good place to deposit your investing dollars.
Bank Systems & Technology January 11, 2008 Maria Bruno-Britz	IT Integration and the Bank of America/Countrywide Merger The merger of Bank of America and Countrywide will bring together two companies with very large IT organizations. In the beginning they will probably run the core systems of both companies simultaneously.
U.S. Banker October 2002 Mark Bruno	Is Fleet Beat? Bank analysts say Fleet might have as little as one year to turn its enormous bulk around before acquisition rumors becomes reality.
U.S. Banker October 2007	The 2007 Honorees A look at 13 of the top women in the banking industry.
BusinessWeek November 10, 2003 Dean Foust	BofA Heads Back To Main Street True, the consumer market has been the salvation of many a bank in recent years, but BofA's new drive to sell financial-services products to consumers could fizzle.
Bank Systems & Technology January 14, 2004 Steven Marlin	Sharpening Aim at Retail Banking Microsoft angles for retail banks' business with solutions that aim for customer-centricity.
U.S. Banker February 2003 John Engen	Blocking Consolidation in Canada Canadians' love-hate relationship with the "Big Five" banks -- the largest and best employers and sponsors of community activities like pee-wee hockey teams -- is at the core of their collective merger angst. With two mergers nixed, it's beginning to rub local bankers the wrong way.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
U.S. Banker March 2007 Karen Krebsbach	As Controversy Dogs Citi, Prince Buys 2 UK Firms, Aims to Cut Costs Excessive spending is the last thing CEO Charles Prince should put up with; even more, Todd Thomson's departure allows for some internal moves of greater significance.
CFO January 1, 2004 Roy Harris	The Start of Something Big? A blockbuster fourth quarter gives even pessimists hope that M&A activity has finally turned the corner.
Bank Systems & Technology October 8, 2009 Maria Bruno-Britz	Northeast Bank Takes New Approach to Branching With dwindling transaction levels at the branch due to self service channels, Northeast Bank is revising its branch strategy.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
U.S. Banker January 2007	The Opportunists The banking industry turned in another round of record profits in 2006, but you wouldn't know it by listening to bankers.
U.S. Banker May 2004	Scandals Lowering BofA's Higher Standards? Nah. For corporate America, it's a case study in governance and agility. It is less about ethics than about safeguarding Bank of America's reputation.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
U.S. Banker October 2001 Mark Bruno	Jeter and Nomar Pitch Fleet FleetBoston takes advantage of Yankees-Red Sox rivalry in its aggressive push for business in New York and New England...
Bank Systems & Technology January 29, 2005 MacPherson, Perry & Phelan	Doing Diligence Attempts to buy growth through M&As take forethought and care. At its best, an effective bank merger is a backstage production - smooth, well-orchestrated and invisible to an audience of consumers.
Bank Technology News November 2007 John Adams et al.	The 6th Annual Innovators Ranking If there's an ethos that ties technologists together, it's the notion that the status quo poses far greater risk than not pushing forward. Among some of this year's Innovators there's an almost militant insistence that banks not shirk.
Bank Technology News December 2010 Rebecca Sausner	The Best and Worst of Bank Tech in 2010 The editor of this publication gives her choices for the best and worst bank tech developments of 2010.
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
Bank Technology News February 2011 Jeremy Quittner	BofA Tweets a Web Outage Alert. Is that Enough? Bank of America's decision to use Twitter to announce an online banking outage has drawn mixed reviews, ranging from kudos for broadening its communications horizons to questions as to whether the blast was broad enough.
U.S. Banker April 2003 Holly Sraeel	Branches, Service and Vernon, Vernon, Vernon Simply put, Vernon Hill might well end up the Starbucks of banking. Not bad for a guy who not so long ago ran a small bank that few knew about.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
The Motley Fool January 15, 2009 Morgan Housel	Bank of America Comes Back for Seconds After biting off more than it could chew with its acquisition of Merrill Lynch, Bank of America is heading back to the bailout line for a second helping.
U.S. Banker January 2006 John Engen	Fabulous on the Fundamentals The first three quarters of 2005 were the most profitable in banking history, with record earnings of $102 billion. But already in 2006, analysts see signs of change in the overall approach bankers take to the business.
U.S. Banker December 2001 John Hackett	Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons...