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Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments?   |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Wall Street & Technology
November 29, 2004
Jim Middlemiss |
Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute. |
CIO
December 1, 2000
Tom Field |
For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image... |
Knowledge@Wharton
December 18, 2002 |
What Works, What Doesn't Lessons from two companies that outsource back-office tasks |
Finance & Development
June 1, 2006
Raymond Lim |
Creating a Globally Connected Asian Community As Asia connects to the world, there is every reason to hope that the same principle and structure of a community based on complementary growth and positive competition, held together by overlapping political and economic relationships, can serve as a model for the rest of the world. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
CFO
October 1, 2009
Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
CIO
February 1, 2004
Stephanie Overby |
India Sees IT Wages Rise Good news for India's programmers: more rupees all around. Workers in the Indian IT industry won the highest average salary increases in the Asia-Pacific region for 2003, according to an annual Asia-Pacific salary survey. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
CFO
March 1, 2008
Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
Global Services
July 29, 2007
Imrana Khan |
China to Lead in Financial Services Outsourcing In the race between China and India for global economic superiority, who will win? A recent report by Deloitte Consulting, cheers for China, argues that China is better poised to be the victor, especially in the area of financial services outsourcing. |
BusinessWeek
February 16, 2004
Gary S. Becker |
What India Can Do To Catch Up With China India began to turn around its economy a little more than a decade ago -- and with further free-market reforms, it can give China a run for being the most dynamic big developing country. |
Wall Street & Technology
June 18, 2008
Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Insurance & Technology
August 31, 2010
Matt Gunn |
5 Hot Outsourcing Markets While India remains a favorite destination for financial services IT outsourcing, five up-and-coming global regions are competing for business. |
Global Services
October 1, 2008
Avinash Vashistha |
Top 50 Emerging Global Outsourcing Cities They are not Bangalores or Makatis yet; but they could get there sooner. There are nine new entrants and six dropouts from the 2007 list of the top 50 global outsourcing cities. |
Knowledge@Wharton
June 4, 2003
Ravi Aron |
The Little Start-Up That Could: A Conversation with Raman Roy, Father of Indian BPO Roy shares the story of how he built an upstart outsourcing firm into a leading provider of services for some of the world's largest companies. |
CIO
July 15, 2006
Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
Global Services
September 30, 2008
Imrana Khan |
Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage. |
Global Services
September 19, 2008
Imrana Khan |
U.S Newspaper Industry Embarks on Offshoring Plunging revenues is the biggest concern for U.S. newspapers publishers. |
Global Services
October 23, 2008
Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
CFO
October 1, 2003
Abe De Ramos |
The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow? |
BusinessWeek
May 26, 2011
Bruce Einhorn |
India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share. |
HRO Today
Jan/Feb 2008
Andy Teng |
Hewitt Rising? As head of the company's enterprise HR outsourcing business, Jay Rising is charged with turning around the fortunes of this profits-challenged unit. |
CIO
September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
Global Services
January 1, 2008
Verma & Vashistha |
The Future of M&As The next few years will witness an increase in the volume and aggregate value of M&As in the global IT and BPO service provider landscape. These deals will reflect providers' strategies to broad-base their presence across Europe and the Asia-Pacific regions. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
The Motley Fool
March 11, 2004
Selena Maranjian |
Thoughts on Offshoring and Outsourcing Who benefits when companies move operations abroad? Relocating some operations offshore appears to be a smart economic move for some companies. But not all companies are thinking everything through before doing so. And as American jobs are lost, the issue of global outsourcing has become a hot one. Is it really so bad? |
Global Services
November 5, 2007
Singh & Puryear |
Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities. |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
Bank Technology News
May 2004
Karen Krebsbach |
Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing. |
BusinessWeek
August 4, 2003
Bruce Einhorn |
Outsourcing: Make Way for China It's fast becoming an important hub for IT services. Move over, India. |
Global Services
August 8, 2008 |
Gimme Shelter: The Human Resources Landscape in Hurricane Season Today, every industry is feeling the pinch due to lack of liquidity, margin pressure, low U.S. dollar exchange rates and accelerating inflation, led by energy costs. It is against this backdrop of competing trends that we need to measure some of the larger developments in HRO. |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
BusinessWeek
December 2, 2010
Mehul Srivastava |
Philippine Call Centers Overtake India Its young workforce, well trained in English, is luring call center operations from Bangalore and Guragon. |
BusinessWeek
April 19, 2004
Carol Matlack |
Job Exports: Europe's Turn It's following the offshoring trend -- and much of it is white-collar |
CFO
August 1, 2003
Lori Calabro |
Under One Roof Rather than invest in technology, more firms are outsourcing HR -- sometimes with one provider. |
The Motley Fool
November 23, 2009
Jennifer Schonberger |
Here's Where to Invest in India The portfolio manager for T. Rowe Price's New Asia Fund gives some thoughts on investing in India. |
Global Services
May 10, 2007
Amrita Singh |
Offshore HR: What Customers Can Do? In many outsourcing and offshoring relationships, customers and providers work shoulder-to-shoulder. Customers involve themselves in a range of activities that span recruitment, training, migrating processes and even appraisals of the staff that are working with third-party providers. |
Knowledge@Wharton
June 18, 2003 |
The Little Start-up That Could A conversation with Raman Roy, father of Indian BPO -- Part 2 |
The Motley Fool
June 17, 2004
Tom Taulli |
No Exultation Over HR Deal Yesterday, human resources outsourcing and consulting firm Hewitt Associates announced it was purchasing Exult in a stock-for-stock deal. Shareholders dumped on the deal. But a Hewitt-Exult combination makes a lot of sense. |
Entrepreneur
March 2007
Laurel Delaney |
Currying Favor Here's how to win over India's consumers. |
The Motley Fool
November 30, 2009
Jennifer Schonberger |
The Outlook for Outsourcing in India As the global business landscape shifts and the outsourcing industry evolves, how much will it continue to contribute to India's rapid-fire growth? |
CFO
September 1, 2004
John Edwards |
The Farthest Shore As wages increase in one region, companies move their outsourcing farther afield. This search for new lands spells trouble for India. Look for increases in Africa, Europe, and even depressed manufacturing centers such as Detroit and Cleveland. |
CFO
June 1, 2004
Durfee & O'Sullivan |
Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies. |
Commercial Investment Real Estate
Jan/Feb 2007
Anderson & Moultrup |
Investing Worldwide Ongoing challenges will continue to impact the current wave of global expansion, including changes in interest rates, oil prices, terrorist activities, and governmental trade restrictions. Still, the impact of globalization is too large to be ignored. |
Financial Advisor
July 2011
Alan Lavine |
Tiger Versus Dragon Despite huge challenges in China and India, investors expect rising wages, increased domestic demand and exports to accelerate business growth. |
CFO
June 1, 2004
Justin Wood |
The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West. |
HRO Today
Mar/Apr 2008
Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers. |
