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HBS Working Knowledge
March 3, 2014
Mikolaj Piskorski |
Facebook's Future Today, we follow Facebook and update friends on our doings. In the not too distant future, the author predicts Facebook will follow us and call half the planet customers.   |
Fast Company
Drake Baer |
How BuzzFeed Made The Online Quiz Irresistible We've named BuzzFeed as a Most Innovative Company for the way they understand the way we share. As CEO Jonah Peretti has said, if a piece of content gets going on social networks, it has a chance at getting 34 times the traffic than if it's just on the homepage. |
Fast Company
David Peisner |
The Untold Story Behind Mark Zuckerberg's SXSW Keynote Debacle In 2008, SXSW pulled off something of a coup by booking Facebook CEO Mark Zuckerberg -- who had never attended the festival -- as a keynote interview. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
CRM
February 21, 2014
Gabie Boko |
Avoiding Social Media Blunders Lessons learned from Super Bowl marketers. |
Fast Company
Ekaterina Walter |
The Tricky Balance Of Using Humor To Boost Your Brand (And 5 Companies Who Got It Right) Here's a look at some of the successful ways humor has been used by brands across social media channels to connect with audiences, boost awareness, sell new products, and improve customer service. |
Fast Company
David Zax |
How London Cabbies Use Facebook To Share "The Knowledge" Users should expect to see the Facebook Groups experience improve and that will help Patric McGuinness as he continues to learn The Taxi Knowledge of London over the next few years. |
Information Today
February 20, 2014 |
Thomson Reuters Eikon Monitors Tweets The Thomson Reuters Eikon market analytics and trading software for financial professionals now includes news sentiment data and sentiment analysis of Twitter feeds. |
| Fast Company |
The World's Top 10 Most Innovative Companies in Social Media Ten companies that do well with social media from Twitter to Foursquare. |
Fast Company
Chris Gayomali |
Can Twitter Predict Major Events? A New Study Says Yes Twitter is great for things like spoiling the Olympics. But can the social network's data-gathering ways be used to predict big, potentially world-shaking events, like mass protests, for example? |
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